The staff are rude. The free breakfast doesn't exist because they say they are renovating their kitchen. Their website says "complimentary breakfast featuring our famous waffles". The water tap in the bathroom was falling off, so I called and asked that they send someone to fix it. They did send someone but the person left the security lock flipped over to keep the door unlocked, which I was appalled to see when I went to my room and found it unlocked. When I asked why my room was left unlocked and unsecured for many hours, I was told they were working on the room. That is NOT a reason to leave a room unsecured and leaving my laptop and suitcase available for anyone walking down the hall to steal. I told them I was in my room for over half an hour after seeing the room unlocked and there was NOBODY working on it and asked, why it was left unlocked. They had no answer and the clerk asked if I was unhappy with the hotel did I want to check out. I said yes. After gathering my possessions I went to the front desk again and asked, VERY CALMLY, why my room was unlocked. The deskclerk said we gave you a refund to your credit card and will you leave. I asked again, very calmly, why my room was unlocked and the deskclerk picked up the phone and called the police and said he had a difficult guest and to send a police officer to remove me from the premises. Calling the police on a guest who wants to know why his possessions were left unsecured is not right. I will not stay there again.