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"Bathroom broke twice in 12 hours. Big rooms but very shabby. Would not recommend. " More

By a verified traveller on Mon 26 Jun 2023

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Hotel Description

3.5-star hotel near Westheimer Rd

Heart of Houston

Within a 10-minute walk of this The Galleria hotel, you'll find Westheimer Rd and The Galleria. Richmond Avenue and Williams Tower are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and express check-in are also offered.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $230* Per night/room 4 Apr. - 5 Apr.

Standard Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds (Mobility Accessible, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Mobility Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Vesper, Houston, a Tribute Portfolio Hotel ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Vesper, Houston, a Tribute Portfolio Hotel

Everyone (2) Couples (4) Family (4)
1 out of 5
They canceled my reservation, but very helpful woman at front desk “J” did get me in. The fire alarm went off at 10:00 for no reason. The power kept flickering, which of course shut off the tv and the Wi-Fi. Then after checkout and having breakfast I asked where the downstairs bathroom is? Oh there is none, it’s under renovation. Awesome.

Posted by on 4 Oct. 2023

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Comment from Hotel Management

14 Oct. 2023 by Angel G

We apologized for the issues you experienced during your stay.

3 out of 5
Bathroom broke twice in 12 hours. Big rooms but very shabby. Would not recommend.

Posted by on 26 Jun. 2023

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Comment from Hotel Management

30 Jun. 2023 by Angel G

Thank you for your feedback. We apologize for the issue and will address it with the appropriate department.

3 out of 5
Staff were friendly. Charge me three dollars for a cup of coffee. Outrageous. And also try to charge me for breakfast when it said I had free breakfast. Not coming back.

Posted by , from Denver on 27 Oct. 2022

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Comment from Hotel Management

27 Oct. 2022 by Angel G

Thank you for your honest feedback. We apologized for the challenges you experienced; we will addressed the issue with the Management.

5 out of 5
First time at an indigo. Rrally nice!

Posted by , from gresham on 25 Mar. 2022

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Comment from Hotel Management

25 Mar. 2022 by Angel G

Thank you for staying with us. Hope to see you soon!

5 out of 5
N/A

Posted by on 1 Oct. 2021

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Comment from Hotel Management

2 Oct. 2021 by Angel G

Thank you for staying at the Hotel Indigo At The Galleria. Hope to see you soon!

4 out of 5
This is my favorite spot to get away with everything at my fingertips!

Posted by on 22 Sep. 2021

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Comment from Hotel Management

23 Sep. 2021 by Angel G

Thank you for staying at the Hotel Indigo At The Galleria. Hope to see you soon!

2 out of 5
Card in room, Please contact front desk for cleaning. They handed me a mop, rag and cleaner. Blamed the Covid. No services.

Posted by on 8 Sep. 2021

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Comment from Hotel Management

9 Sep. 2021 by Angel G

Thank you for your feedback. We will share it with Management.

5 out of 5

Posted by on 29 Aug. 2021

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2 out of 5
Alley by hotel. Loud garbage trucks from 4 AM on When you arrive they give you a paper stating you will have no room service unless you stay 4 days or more. This should be disclosed prior to booking.

Posted by on 15 Aug. 2021

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Comment from Hotel Management

20 Aug. 2021 by Angel G

Thank you for your honest feedback. We will share this with the Management Team

5 out of 5
Everything was great !! Clean rooms, hot water and great pressure (shower), drink machines, peaceful and walking distance to the Galleria mall.

Posted by on 11 Apr. 2021

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Comment from Hotel Management

11 Apr. 2021 by Jackie V.

Thank you for your feedback.

About the Hotel Indigo At The Galleria, an IHG Hotel

Location 5160 Hidalgo St, Houston, TX 77056

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Vesper, Houston, a Tribute Portfolio Hotel. For a fee, parking is available.

  • 131 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 0 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Vesper, Houston, a Tribute Portfolio Hotel offers 131 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

Hotel Vesper, Houston, a Tribute Portfolio Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Breakage deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 5–16 per person
  • Uncovered self parking fee: USD 15.00 per night (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo Galleria
  • Indigo Galleria
  • Hotel Indigo Houston
  • Indigo Hotel Houston
  • Indigo Houston At The Galleria Hotel Houston

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.