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Hyatt Place Houston/Galleria

3.0 star property
3-star hotel near Westheimer Road

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Photo gallery for Hyatt Place Houston/Galleria

Restaurant
Lobby
Exterior
Lobby
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

View in a map
5252 W. Alabama, Houston, TX, 77056
  • Place, The Galleria
    ‪2 min walk‬
  • Place, River Oaks District
    ‪18 min walk‬
  • Place, Lakewood Church
    ‪3 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(58 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds

In-room safe, desk, blackout drapes, iron/ironing board

Room, Multiple Beds

8.4 out of 10
Very good
(46 reviews)
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

In-room safe, desk, blackout drapes, iron/ironing board

Room, Multiple Beds (High Floor)

8.2 out of 10
Very good
(11 reviews)
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Houston

Greater Uptown stay.Within a 10-minute walk of this Greater Uptown hotel, you'll find Westheimer Road and The Galleria. Williams Tower and Ice at the Galleria are also within half a mile (1 km).

What's nearby

  • The Galleria - 2 min walk - 0.2 km
  • River Oaks District - 18 min walk - 1.6 km
  • Lakewood Church - 3 min drive - 4.1 km
  • Greenway Plaza - 4 min drive - 4.8 km
  • Rice University - 6 min drive - 7.8 km

Getting around

  • Wheeler Station - 8 min drive
  • Houston Station - 19 min drive
  • George Bush Intercontinental Airport (IAH) - 41 min drive

Restaurants

  • ‪Daily Grill - ‬4 min walk
  • ‪Doubletree Suites Lounge - ‬3 min walk
  • ‪Hachi - ‬4 min walk
  • ‪Wokker - ‬6 min walk
  • ‪Musaafer - ‬6 min walk

About this property

Hyatt Place Houston/Galleria

3-star hotel near Westheimer Road
Hyatt Place Houston/Galleria offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business center. The business-friendly Hyatt Place Houston/Galleria also features a vending machine, concierge services, and laundry facilities. For a fee, parking is available.

This 3-star Houston hotel is smoke free.

  • 157 guestrooms or units
  • 10 levels
  • Built in 2016
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hyatt Place Houston/Galleria offers 157 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 2,700 reviews
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CA $202 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 33 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Golf
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 300 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 37.5 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Destination fee: USD 0.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 33.00 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 300 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Place Houston/Galleria Hotel Houston
Hyatt Place Houston/Galleria Hotel
Hyatt Place Houston/Galleria Houston
Hyatt Place Houston/Galleria
Hyatt Houston Galleria Houston
Hyatt Place Houston/Galleria Hotel
Hyatt Place Houston/Galleria Houston
Hyatt Place Houston/Galleria Hotel Houston

Hyatt Place Houston/Galleria Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 742 out of 1175 reviews
Rating 8 - Good. 242 out of 1175 reviews
Rating 6 - Okay. 114 out of 1175 reviews
Rating 4 - Poor. 31 out of 1175 reviews
Rating 2 - Terrible. 46 out of 1175 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking drivers are negligent , they hit my truck in front of me and my front bumper had more scratches that were done by them
Stayed 4 nights in Jul 2025

10/10 Excellent

Feifei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Denice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfactory Service

I didn’t get to stay. Hotels.com search engine changed the dates of my search without me realizing. I booked and paid for two rooms to attend a theatrical production on July 24th. For some reason, the dates were changed, and the rooms were booked on the 16th. I looked at the search screen for hotels.com, and my search dates of July 24-25 were still there. I also have theater tickets for the 24th. This was not acceptable, and Hyatt refused a refund. I was planning to rebook at their hotel once I received the refund, but I booked elsewhere using a different booking site. So long Hyatt Place, and so long hotels.com/Expedia.
Stayed 1 night in Jul 2025

6/10 Okay

GLORIA

Travelled with family
Disliked: Staff & service, room comfort

Houston FamilyTrip

First, when you arrive there is no parking available. You drive into what seems to fit only 3 vehicles bumper to bumper. The valet needs a ticket to park your vehicle, but you have to check in to receive a ticket, so you have to make a mad dash to the 3rd floor where the front desk is. So there’s that. Secondly, the receptionist was a bit rude. I mistakenly added my 18 yr old granddaughter’s name for the first room, which I kept trying to explain to her but she kept cutting me off, and the second room for my husband & I-the cardholder. I was able to check-in to one room, but the receptionist said my granddaughter had to check-in to the other. Because I had gotten off by myself to check us in quickly, I had to go back to the ground level for my granddaughter, we go back to the 3rd floor, only for her to say “oh I can’t check her in, she has to be 21”. When adding the number of rooms on the website, it does ask how many adults & children, which goes up to 17 yrs. So, there was that too. Anyway…the rooms were clean. They smelled a little musty, not that bad to request a change. The bathroom door is a sliding glass door. So really you have no privacy when nature calls. I was not a fan of that. The pool is small. The picture on the website is deceiving, looks a lot longer than what it is.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jodi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will never book Hyatt again!

I booked a room that was able to sleep 6 people. Two queen sized beds and a double pull out from the couch. When we got there, I was told that they over booked our room and they were sending us to the Hyatt Regency instead. We had to stand in line again to get our car out of valet. We went to the Hyatt Regency, checked in and went to the room. There were only two queen sized beds. Only enough room for four people. I had already paid over $200 for the room at the Hyatt Place. I was told at the Hyatt Regency I would have to purchase another room at a discounted price to sleep the 6 people that I had already paid for, or they could refund my money and go elsewhere. We had already wasted over two hours with this run around. I decided to take the refund and go somewhere else. Needless to say, I’m still waiting for my refund and my daughter’s 14 birthday was ruined. Worst experience ever. The front desk people at the Hyatt Place were extremely rude. The people at the Hyatt Regency were very nice.
Stayed 1 night in Jul 2025

6/10 Okay

Ruth E

Travelled with family
Liked: Cleanliness
They only have valet parking available and i had to paid an extra $33.00 per day for parking.
Stayed 1 night in Jul 2025

10/10 Excellent

Norma

Liked: Cleanliness, amenities, property conditions & facilities
loved how secure it felt getting in and out—it gave me peace of mind right away. The staff was super friendly and always ready to help. And the breakfast…..wow! Everything was delicious and juicy. All in all, I’ll definitely be coming back. A 10/10 experience!
Stayed 2 nights in Jul 2025

10/10 Excellent

Constantino

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Walking distance crom the Galleria and very close to downtown
Stayed 2 nights in Jul 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed was very uncomfortable I woke up with a backache every morning, the plugs need to be updated to plug anything you need to push with all strength to get it in and some didn’t work and you couldn’t plug anything in.
Stayed 4 nights in Jul 2025

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful upscale place, very clean and staff nice and accommodating.
Stayed 3 nights in Jul 2025

8/10 Good

Cathy

Liked: Cleanliness
Disliked: Amenities
Great staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Connie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was fast. The continental breakfast was great.
Stayed 1 night in Jul 2025

4/10 Poor

edward

Disliked: Staff & service
Half electric outlets did not work. No shower gel or wash cloths.
Stayed 1 night in Jul 2025

8/10 Good

Charyean

Stayed 3 nights in Jul 2025

8/10 Good

Nasar

Stayed 4 nights in Jul 2025

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Valet service was excellent!
Stayed 2 nights in Jul 2025

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pretty good stay overall, my only complaint is that, there was no microwave in the room. The other thing was the elevators taking forever to be called and the fact I could only find 2 of them.
Stayed 1 night in Jul 2025

10/10 Excellent

ceferino jorge Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2025

10/10 Excellent

Brittany

Stayed 2 nights in Apr 2025

10/10 Excellent

Vince

Stayed 2 nights in Jul 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and very helpful
Stayed 4 nights in Apr 2025

8/10 Good

Bailey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general surrounding area was very nice and easy to walk with small children to get to where we needed to go. Our room was average for the cost and a decent place to sleep for the night. Nothing fancy but also not run down. The only problem we noticed was the carpet near the window was very wet. We were only staying one night so we didn’t make a big fuss about switching rooms and just blocked off that area to keep our kids away. The staff and complimentary breakfast were nice. Overall, it was a pleasant experience.
Stayed 1 night in Jul 2025

8/10 Good

Rigoberto

Stayed 1 night in Jul 2025