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Hotel Orlando by PLI

3.0 star property
3-star hotel near Kensington High Street

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Photo gallery for Hotel Orlando by PLI

Family Apartment, Ensuite
Family Apartment, Ensuite | Lounge
Family Apartment, Ensuite | Private kitchen
Family Apartment, Ensuite | Lounge
Family Apartment, Ensuite | Exterior

Reviews

5.6 out of 10

Popular amenities

Explore the area

View in a map
83 Shepherds Bush Road, London, England, W6 7LR
  • Place, Shepherd's Bush Empire
    ‪8 min walk‬
  • Place, Westfield London Shopping Centre
    ‪13 min walk‬
  • Place, Kensington High Street
    ‪14 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Standard Double Room, Private Bathroom

Room

Standard Double Room, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Triple Room, Private Bathroom

Room

Standard Triple Room, Private Bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Quadruple Room, Private Bathroom

Lounge

Standard Quadruple Room, Private Bathroom

  • 1 bedroom
  • Sleeps 4
  • 1 Twin Sofa Bed and 1 Queen Bed
  • Free WiFi

View all photos for Classic Suite, Ensuite

Classic Suite, Ensuite

Classic Suite, Ensuite

  • 14 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed, 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Studio, Ensuite

Classic Studio, Ensuite | Lounge

Classic Studio, Ensuite

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Sofa Bed and 1 Queen Bed
  • Free WiFi

View all photos for Classic Triple Room, Ensuite

Room

Classic Triple Room, Ensuite

  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for Classic Single Room, Ensuite

Classic Single Room, Ensuite

Classic Single Room, Ensuite

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Classic Quadruple Room, Ensuite

Room

Classic Quadruple Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Sofa Bed and 1 Double Bed
  • Free WiFi

View all photos for Double Room, Ensuite

Room

Double Room, Ensuite

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Basic Studio, Ensuite

Room

Basic Studio, Ensuite

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed
  • Free WiFi

View all photos for Family Apartment, Ensuite

Family Apartment, Ensuite

Family Apartment, Ensuite

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

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About the area

London

Hammersmith stay.Within a 15-minute walk of this Hammersmith hotel, you'll find Kensington High Street and Westfield London Shopping Centre. Eventim Apollo and Olympia Events are also within 2 miles (3 km).

What's nearby

  • Shepherd's Bush Empire - 8 min walk - 0.7 km
  • Westfield London Shopping Centre - 13 min walk - 1.2 km
  • Eventim Apollo - 13 min walk - 1.2 km
  • Kensington High Street - 14 min walk - 1.2 km
  • Olympia Events - 14 min walk - 1.2 km

Getting around

  • Goldhawk Road Underground Station - 8 min walk
  • Shepherd's Bush Station - 11 min walk
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪Another Brother - ‬2 min walk
  • ‪Liz Cafe - ‬7 min walk
  • ‪Deluxe Coffeeworks - ‬6 min walk
  • ‪GAIL's Bakery - ‬1 min walk
  • ‪Zarathustra Cafe - ‬6 min walk

About this property

Hotel Orlando by PLI

3-star hotel near Kensington High Street
Hotel Orlando by PLI offers its guests multilingual staff. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

  • 35 guestrooms or units
  • Staff is multilingual
  • No smoking on site
Hotel Orlando by PLI offers 35 accommodations. Housekeeping is provided weekly.

Similar properties

Front of property - evening/night
Sapphire Hotel
Hammersmith
  • Free WiFi
  • Business services
  • Housekeeping
3.7 out of 5, Good, 1,001 reviews
The price is CA $68
CA $82 total
includes taxes & fees
May 25 - May 26
Sapphire Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Accessibility

  • No elevator

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

Guests will receive smart lock details

Information provided by the property may be translated using automated translation tools

Access methods

Smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, and cash. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Orlando Hotel Hotel

Orlando Hotel London

Orlando Hotel Hotel London

Frequently asked questions

How close is Hotel Orlando by PLI to the airport?

Hotel Orlando by PLI is 12.9 mi (32-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

Does Hotel Orlando by PLI have an airport shuttle?

Airport shuttle services are not available at Hotel Orlando by PLI.

Does Hotel Orlando by PLI offer free breakfast?

Hotel Orlando by PLI does not offer free breakfast.

Is there a casino at Hotel Orlando by PLI?

No, there is no casino at this hotel.

What time is check-in at Hotel Orlando by PLI?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hotel Orlando by PLI?

Free parking is not available at this hotel.

Does Hotel Orlando by PLI have a pool?

Hotel Orlando by PLI does not have a pool.

Does Hotel Orlando by PLI have a spa?

There are no spa services available at this hotel.

How close is Hotel Orlando by PLI to downtown London?

Hotel Orlando by PLI is 4.1 mi away from London.

Hotel Orlando by PLI Reviews

Reviews

5.6
Rating 10 - Excellent. 18 out of 121 reviews
Rating 8 - Good. 23 out of 121 reviews
Rating 6 - Okay. 24 out of 121 reviews
Rating 4 - Poor. 18 out of 121 reviews
Rating 2 - Terrible. 38 out of 121 reviews

5.8/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No staff on arrival. Had to call the organisation to get the door codes. The door code for our room didnt work. However, somebody walked up in front us to our room, and helped us gain entry. I presume he was an employee, however he didnt introduce himself. They also sent an email with confirmation of the codes the following day! Once inside the room we noticed that there was a kettle, 1 mug and no milk, tea or coffee. No one to talk to so we had to get our own. The shower looked newish, however, there was no bracket to stow the shower. We were there 4 nights and no one cleaned the room or changed the lbed sheets.
Stayed 4 nights in Nov 2025

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nothing like room advertised. Check in was dreadful with email details of how to access room after trying to call agent. Very disappointed and not worth price paid
Stayed 1 night in Nov 2025

2/10 Terrible

Jean

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

6/10 Okay

Lewis

Stayed 1 night in Sep 2025

6/10 Okay

Isabella

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had only one towel and bath matt when arrived. There was a slow water leak in bathroom when we arrived and we were given towels to soak up water. We stayed 5 nights and water leak was still there when we left. The room was not serviced therefore had to chase staff to get to give us more towels to replace wet ones on floor from leak. Anytime you used the bathroom you had a slip hazard as you left due to water. The electrics in room were not right with power randomly working, one bedside lamp worked the first night then not for rest of stay. hair dryer also worked on and off during stay and power points worked on occasion. TV did not have a remote when we arrived and when asked the staff reply was 'Oh did you want a TV' then went about getting a handy man to replace the whole TV from another room. On arrival we were given one tea bag and nine sugars thrown on table next to kettle and this was never serviced. On day 4 we had to chase staff to get extra toilet paper. There was only 2 pillows given on a double bed and when requested we were given an extra in a plastic bag with a pillow case to put on it once removed.
Stayed 5 nights in Aug 2025

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Surprisingly nice, super easy checkin using email sent, everything worked, and was clean with a good bed, solin functioning shower, kettle, and quiet.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beyond bad

The room was anything but as advertised. The pictures do not reflect the standard, state, style of the accommodation at all - absolutely misleading and false. The room was a lot smaller and conditions questionable, especially the bathroom and shower. The hallway and staircase is dirty and smelly. To make matters worse, there was a water damage during the night and water came through the ceiling in what they call a bedroom, causing a puddle on the floor, a wet bed and wet belongings. Despite the discomfort caused (I had to leave the room, obviously) the hotel management has refused any compensation, nor have they provided any feedback towards a resolution. Even at the prices they sell the rooms for this is not worth it at all.
Stayed 3 nights in Jun 2025

2/10 Terrible

Randy

Stayed 1 night in Jul 2025

2/10 Terrible

Alexandhar

Stayed 1 night in Jul 2025

4/10 Poor

Margaret

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Loss of internet. 2 people 1 coffee cup. Didnt see anyone that worked there. Dont recommend
Stayed 3 nights in Jul 2025

4/10 Poor

Richard

Disliked: Cleanliness, staff & service
There wasn't a reception to advise us on which room we were staying in. The sink in the ensuite was blocked. There wasn't any tea or coffee to go with the kettle in the room.
Stayed 2 nights in Jun 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities

Doors needrenewing and painting. Very small toilet

Stayed 1 night in Jun 2025

2/10 Terrible

sage

Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY

Absolutely awful place. Check in is a joke - there is no on site reception, and it is not explained when booking that you need to email them scans of your passport before they'll give you the code to the front door let alone your room. Every night of my stay there were groups of confused people stuck on the steps asking for help to get inside. One night a group of ten tourists with a reservation got into the building and started banging on bedroom doors trying to find a staff member. As a person travelling alone, this was very unnerving - especially as the bedroom doors had no way to secure them from the inside (as they use coded locks). When I arrived the front door was open as somebody was doing building work inside, and he took pity on me and let me inside my room, but it took 2 hours after I arrived for the email with the codes to come through so I could go in and out. The room I was given on the ground floor was filthy. They have been renovating and there was so much thick sanding dust on the walls and floors that I had to change my black t-shirt after brushing against one. The only things in the room were a double futon (advertised as a queen sized bed) a television and a night stand with a kettle and cup. There was nowhere to hang or store clothes, the net curtains on the window were torn, and the ceiling fan was broken. If you have any choice in the matter DO NOT STAY HERE.
The sad face drawn in dust on the door says it all.
The doors were badly damaged and covered in sanding dust
The room
Stayed 4 nights in May 2025

6/10 Okay

Lianne

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Basic

Very basic. Dark entrance . No reception. Communication through email. Shabby but clean rooms
Stayed 1 night in May 2025

6/10 Okay

Rennee

Liked: Staff & service
Cheap basic accommodation Very attentive and friendly when I reported an issue Needs good tidy up and not storing building materials in entrance hallway would be a good start.
Stayed 2 nights in May 2025

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Mervyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived i received a phone call saying that they could not accomodate me there at the orlando hotel but they gave me a room near Hyde park 20 minute bus journey. The orlando hotel had an old bed laying out the front and rubbish everywhere! What a dump
Stayed 1 night in Apr 2025

4/10 Poor

Mairead

Disliked: Cleanliness
Unmanned hotel with construction being done, no AC and confusing check in process. Seemed to all be run by one woman on a cellphone.
Stayed 1 night in Apr 2025

6/10 Okay

neil

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Erin

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Was not told till arrival I had to pay with cash. Eventually they let me do bank transfer.
Stayed 1 night in Mar 2025

6/10 Okay

Jane

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

4/10 Poor

Tegan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at the hotel for a week. My room was quite clean. The hand soap was watered down though and there was a suspicious stain on one of the throw pillows lol. The area was nice and convenient to two tube lines and there were nice cafes nearby. I did feel quite safe in the room which was nice as a solo female traveler. There was this high pitched ringing noise that would be on and off throughout the entire day and night. It was nuts and drove me nuts. I have no idea where it came from after trying to figure it out within the room. There was also a false fire alarm at 2:00 am one night and there was no one working at the hotel, so another guest had to call and get through to the hotel to be told how to turn off the alarm. It sucked. Also no one ever came to clean the room during the duration of my week long stay!! No emptying of the garbage even. It wasn't horrible, but it wasn't very good either. My stay was fine but I wouldn't recommend this place to a friend.
Stayed 7 nights in Feb 2025