Book a hotel near Massey Theatre, Uptown

"Awesome location right on the pier in downtown New West. Policy regarding deposit when room was prepaid was an issue but resolved. "

"Staff were friendly and the room was clean. But my room was not ready though I was 45 minutes after check in time, then was told it would be ready in 5 minutes, but took 15, then right after I got into the room they came in to fix the toilet (which turned out to be working fine). The clock display and two lights did not work, including a dangerously broken lamp. They were friendly and positive at all times, even when I reported these problems, but at the price they're charging these problems should not exist. They also charged me (temporarily) an extra $250 damage deposit, which came through as an actual charge on my credit card, and was not mentioned when I made the reservation. Also, the location so close to the sky train made it noisy, and the person in the next room was swearing loudly through much of the night, though I grant the latter was not the fault of the hotel, other than the walls don't keep out sound very well. Last point - the bed squeaked a lot and seemed either old or cheap, though I did like the firmness better than many other hotels. But if you like the soft floofy mattresses that seem to be popular these days, you might not like this one."

"It was right in the middle of my appointments"