Travelocity Verified Review
"My husband and I have stayed at the Grant Hotel for the past five years to celebrate our anniversary, and we always look forward to coming back. We love the hotel, the location, and the staff have always been amazing.
On a girls’ trip in May, I mentioned in my review that although we loved the hotel, our dining experience wasn’t what we expected. We all ordered the $65 tenderloin. Two were overcooked and sent back, and mine came back very undercooked. The manager was very understanding and offered a complimentary meal for my next visit.
This time, when my husband and I arrived, the lovely woman at the front desk upgraded our room. I asked if it was because of our previous dining experience, but she had no idea what I was talking about or about the complimentary meal, so the upgrade was a nice surprise on its own.
Later, she called our room and asked if we would give the dining room another chance, explaining they wanted us to have a better experience.
We did, and we’re so glad! The service was fantastic, our steaks were cooked perfectly, and they took care of our entire bill. We also noticed the same great service being given to everyone else in the dining room.
I really appreciated them listening to my feedback and giving us a reason to try again. We’ll definitely be back and continue our anniversary tradition at the Grant Hotel!"
A verified traveller stayed at Grant Hall Hotel
