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"Staff are very friendly, room is comfortable and sound-proofed, which is handy if you want to play music in your room (as you should - this is Hard Rock after all!) Food is varied and very nice, and hotel is also close to museums and not too far away from other places such as the Royal Palace."

"Perfect experience from start to finish! From the moment we arrived, the staff was incredibly kind and attentive. The room was spotless, comfortable, and thoughtfully prepared with every detail in mind. The hotel facilities exceeded our expectations — everything was clean, well-maintained, and had a warm, welcoming atmosphere. Breakfast was delicious and offered a great variety, and the location is perfect for enjoying the area. We would definitely come back and highly recommend this hotel. Thank you for making our stay so special!"

"This is my second stay and I think in my futures trips to Madrid I will stay here. They upgraded my room and get 20% discount in my final food and beverage bill, as a Gold status. This hotel is very european and classic, conveniently locate between Callao y Gran Via Metro stations. The staff is very nice, professional and helpful. Will stay again. "

"best breakfast buffet! "

"We love from the start, all the staf from the door (Roberto was excellent) to the checking and after the checkout, are willing to help. We love the room, hotel, roof top concept with the spectacular view but more than, the well trained staff all are there for help you. Thanks RIU Hotel Plaza Madrid for your spectacular services."

"Everything was perfect."