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4.0 out of 5

"The people at the front desk were terrific the housekeeping staff didn’t seem to be too helpful I told her that the lamp was broken in the room and sh ... " More

By a verified traveller on Thu 06 Aug 2020

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Hotel Description

Eco-friendly hotel near Departure Bay Ferry Terminal

Heart of Nanaimo

A stay at this Regional District of Nanaimo hotel places you steps from Bastion and within a 5-minute walk of Nanaimo Museum. Protection Island and Newcastle Island Marine Provincial Park are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a rooftop terrace, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Free self parking, a hair salon, and dry cleaning are also offered.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 71 guestrooms offer premium bedding and flat-screen TVs. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Suite, 1 Queen Bed with Sofa bed, Refrigerator, Harbour View (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Dorchester Hotel ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Dorchester Hotel

Everyone (2)
5 out of 5
The people at the front desk were terrific the housekeeping staff didn’t seem to be too helpful I told her that the lamp was broken in the room and she just gave me a blank stare and said well we don’t have any more lamps

Posted by on 6 Aug. 2020

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Comment from Hotel Management

11 Aug. 2020 by Julie

Dear Guest, Thank you for staying with us and I'm very sorry to hear what happened with our cleaning staff. It sounds like due to lack of training yet with our newer staff. I will assure to retrain our staff to accommodate guest's needs at all times. I'm sorry for any inconvenience it may have caused you. Please let me know if there's anything that I can be further assistance in the future. Sincerely, Julie Park General Manager

3 out of 5

quick trip to Nanaimo

Pros: Close restaurants
Not bad, good location. Clean room. Bit pricey for winter.

Posted by , from Victoria, BC, Canada on 21 Mar. 2013

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4 out of 5

Everything satisfactory but overly furnished for such a small room.

Pros: Free Internet, Quiet
Close to the beautiful Seawall walk , coffee shops and stores. Restaurant in hotel serves only pub food.

Posted by , from North Vancouver, BC, Canada on 15 Oct. 2012

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5 out of 5

I have found this hotel reliably very appropriate to my needs in Nanaimo.

Pros: Close restaurants, Free Internet, Quiet
I'd been here before and enjoyed it, so I had fairly high expectations, and this stay fulfilled them. The front desk and cleaning staff were very attentive and helpful. I liked the spacious room and the harbour view. I will go back.

Posted by on 5 Oct. 2011

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4 out of 5

Island vacation

Nice hotel, no issues except parking. Walk to just about everything. Good location to investigate island.

Posted by , from Seattle on 5 Aug. 2015

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3 out of 5

Old Nanaimo landmark

A heritage building from the 1900s, the Dorchester is centrally located in the harbor of this ""Harbour City."" No frills, straightforward accomodation - like the city itself. Room heater a bit too agressive even for the winter. Very friendly staff!

Posted by on 31 Dec. 2006

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About the Best Western Dorchester Hotel

Location 70 Church St, Nanaimo, BC V9R5H4

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. The eco-friendly Best Western Dorchester Hotel also features a rooftop terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. This Nanaimo hotel is smoke free.

  • 71 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Nanaimo, BC (YCD) (14.4 km / 8.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Dorchester Hotel offers 71 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.

Best Western Dorchester Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: CAD 30 per pet, per night
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 22 for adults, CAD 10 and CAD 22 for children (approximately)
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Dorchester
  • Best Western Dorchester Hotel
  • Best Western Hotel Dorchester
  • Best Western Plus Dorchester
  • Best Western Plus Dorchester Hotel
  • Best Western Plus Dorchester Hotel Nanaimo
  • Best Western Plus Dorchester Nanaimo
  • Dorchester Best Western
  • Best Western Dorchester Hotel Nanaimo
  • Best Western Dorchester Nanaimo
  • Best Western Nanaimo
  • Nanaimo Best Western
  • Best Dorchester Hotel Nanaimo
  • Best Western Dorchester Hotel Hotel
  • Best Western Dorchester Hotel Nanaimo
  • Best Western Dorchester Hotel Hotel Nanaimo

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.