For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Good Morning
My husband and I have had the opportunity to stay in the Sheraton Hotel at numerous location. For the most part we've had a good experi
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Your stay at this Downtown Brooklyn hotel places you within 2 miles (3 km) of Barclays Center Brooklyn and Brooklyn Bridge Park. Brooklyn Bridge and Prospect Park are also within 2 miles (3 km).
Business services
This hotel features a restaurant, a health club, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. There's a spa tub on site, and a coffee shop and limo/town car service are also provided.
Comfy beds, WiFi
Boasting comforts like pillowtop beds and down comforters, the 321 guestrooms also offer iPod docks and LCD TVs with cable channels. WiFi, wired Internet, and first-run movies are also available.
Sheraton Brooklyn New York Hotel ratings based on 42 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Sheraton Brooklyn New York Hotel
Everyone (20)Couples (1)Family (3)
3 out of 5
Good Morning
My husband and I have had the opportunity to stay in the Sheraton Hotel at numerous location. For the most part we've had a good experiences, which is why it is more than likely our go to choice for a quick getaway. We've booked the Sheraton Brooklyn location numerous of times and enjoyed our stay. However, our most recent stay we were not given the legendary hospitality that we've experienced before. On February 8th, 2020, upon arrival there was a bad odor in the lobby of the hotel. The scent was of an old dirty mop or some type of mildew. Nevertheless, we were greeted by a young lady at the front desk. We received a room, room 902, that was not cleaned I have attached photos. The front desk host, i apologize i did not get her name, was very understanding, she apologized and accommodated us instantly by getting us another room. The following morning we requested tooth brushes and deodorant at approximately 10:30 am, after my husband requested to keep the room for an additional night to which he was informed that he need to come to front desk in order to extend our stay. My husband came back and informed me that he reminded the gentleman downstairs of the tooth brushes and deodorant we requested and was told that they would be sent to the room. By 1:00 pm we realized we did not receive the previously mentioned items so we waited until we were heading out for errands to request them again. At around 3:30 to 4 pm we decided to head out to which we realized we sti
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
16 Feb. 2020
by Gus
Thank you for choosing to stay with us. We appreciate the feedback!
5 out of 5
Posted by a verified traveller on 9 Feb. 2020
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Comment from Hotel Management
16 Feb. 2020
by Gus
Thank you for choosing to stay with us. We appreciate the feedback!
5 out of 5
The service is excellent and the staff is great. It would be good if they could have a wheelchair for elderlies but I had a very nice stay and the staff was extremely helpful and courteous.
Posted by a verified traveller on 29 Oct. 2019
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Comment from Hotel Management
5 Nov. 2019
by Front Office Supervisor
Thank you so much fir your feedback! We are happy to to know that we made your stay amazing!
5 out of 5
Posted by a verified traveller on 24 Sep. 2019
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5 out of 5
Posted by a verified traveller on 19 Sep. 2019
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5 out of 5
The beds are awesome. So goddam comfortable. The lobby is small and weird. The staff at reception seem perfectly efficient and mildly happy in life - I've never been bowled over by the level of guest care / service in the many times I've stayed at the hotel. There's a pool (apparently) and a roof top bar / restaurant which is prob quite cool.
Posted by Paul on 14 Sep. 2019
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5 out of 5
Posted by a verified traveller on 11 Jun. 2019
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2 out of 5
Loud drilling early in the morning, we should have been told there was construction
Posted by a verified traveller on 3 Jun. 2019
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5 out of 5
Location and roominess of room; helpful staff; practiced recycling
Sheraton Brooklyn New York Hotel offers its guests a health club and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 6,250 square feet (1 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Sheraton Brooklyn New York Hotel. Parking is available for a fee. This 4-star Brooklyn hotel is smoke free.
1 building
321 guestrooms or units
25 levels
6,250 sq ft of conference space
1 sq m of conference space
Built in 2010
Dining venue
Bar or lounge
Coffee shop
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Wired Internet access - surcharge
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: New York, NY (JFK-John F. Kennedy Intl.) (20.9 km / 13 mi)
Train station: Brooklyn Flatbush Avenue Station (1.4 km / 0.9 mi)
Metro station: Jay St. - Tech Station (0.2 km / 0.1 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Sheraton Brooklyn New York Hotel offers 321 accommodations with iPod docking stations and complimentary bottled water. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This Brooklyn hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Pillowtop beds
IPod dock
In-room dining
HD television
Cable channels
Premium channels
First-run movies
Movies for purchase
Hypo-allergenic bedding
Down blanket
Shower
Housekeeping (daily)
Hair dryer
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.
Grubstake Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets are welcome and stay free
Only dogs and cats are allowed
Maximum 1 per room (weight limit: 40 lbs)
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
UnionPay
No rollaway/extra beds available
No cribs (infant beds) available
Pets allowed (no fees)
Minimum guest age is 21
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: USD 250.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 20 and USD 40 per person (approximately)
Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
Self parking fee: USD 35 per night
Valet parking fee: USD 45 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel
Sheraton Hotel Brooklyn New York
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel Hotel
Sheraton Brooklyn New York Hotel Brooklyn
Sheraton Brooklyn New York Hotel Hotel Brooklyn
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
