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4.7 out of 5

"Great location, easy check in...newly remodeled... " More

By a verified traveller on Wed 06 Mar 2024

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Hotel Description

Tudor hotel near Grand Central Terminal

City center stay

With a stay at this Manhattan hotel, you'll be within half a mile (1 km) of Grand Central Terminal and 2 miles (3 km) of Broadway. Rockefeller Center and Times Square are also within 2 miles (3 km).

Renovated in 2021

This hotel features a 24-hour gym and a bar/lounge. Traveling on business? Take advantage of the business center, express check-out, and valet parking. A coffee shop, limo/town car service, and a computer station are also on offer.

Luxe Queen Room (Newly Renovated)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $265* Per night/room 24 Mar. - 25 Mar.

Luxe One-Bedroom Queen Suite (Newly Renovated)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Luxe Two Queen Beds (Newly Renovated)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxe King Suite (Newly Renovated)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Luxe King Suite (Newly Renovated)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxe Two Double Beds (Newly Renovated)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Westgate New York Grand Central ratings based on 28 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Westgate New York Grand Central

Everyone (9) Couples (8) Family (8)
5 out of 5
Great location, easy check in...newly remodeled...

Posted by on 6 Mar. 2024

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5 out of 5
This hotel is very clean and upscale. Loved the room!

Posted by on 4 Feb. 2024

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Comment from Hotel Management

16 Mar. 2024 by Westgate Manager

Thank you for Staying with us!!! we hope to see you soon!!!

4 out of 5

Posted by on 2 Nov. 2023

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Comment from Hotel Management

10 Jan. 2024 by Social Media Support

Hi Barbara, Thank you very much for your rating on the Westgate New York Grand Central. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

4 out of 5
I realize rooms in NYC are small. Our room had a few things like a broken latch, old air filters, lighting issues in a bathroom, and one cockroach( it is NYC after all). Filters and latch were repaired and replaced immediately upon request. We did not bother with the lighting issue, and the cockroach issue was addressed immediately. Very friendly staff, hotel looks visually clean and taken cared of. Very nice location. I do recommend it.

Posted by on 29 Oct. 2023

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5 out of 5
Beautiful, clean hotel with great staff!

Posted by on 23 Oct. 2023

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4 out of 5
It would have been great, except our room was by the elevators and you could hear them every time there were passengers. Our room was also next to the phone room and the electrical room. The last two days there was a loud clicking sound about every thirty minutes continuously. The room was beautiful, large and roomy. Housekeeping was impeccable. In walking distance to the subway. I would stay there again. Just not in the same room because of the sounds.

Posted by on 16 Sep. 2023

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Comment from Hotel Management

12 Oct. 2023 by Social Media Support

Hi Janice, Thank you for your feedback about your recent stay with us. We're pleased to hear that you found the room beautiful, spacious, and the housekeeping service to be excellent. We apologize for the inconvenience you experienced with the proximity to the elevators, phone room, and electrical room. It's valuable information, and we'll do our best to ensure your future stays are more comfortable and quieter. We appreciate your understanding and hope to welcome you back for another visit.Best Wishes, Social Media Support

5 out of 5
The staff was friendly and eager to please. Will stay there again and highly recommend to my friends

Posted by on 10 Sep. 2023

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Comment from Hotel Management

4 Oct. 2023 by Social Media Support

Hi Taylor!Thank you so much for taking the time to provide us with your feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers. We look forward to seeing you again soon at the Westgate New York Grand Central.Best Wishes,Social Media Support

5 out of 5
Beautiful hotel. It was just what we needed for our first trip to NYC. It is loaded with character, it’s clean, the staff is wonderful! My only suggestion for this hotel is to source some of NYC’s iconic things for their sundries shop, like NY Cheesecake, Bagels etc. Things that can be sold in their little shop. I think it would just put it over the top. Great stay, great hotel!

Posted by on 8 Aug. 2023

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Comment from Hotel Management

10 Aug. 2023 by Social Media Support

Hi Amy!Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate New York Grand Central.Best Wishes,Social Media Support

5 out of 5

Posted by on 13 Jul. 2023

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Comment from Hotel Management

8 Aug. 2023 by Social Media Support

We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate New York Grand Central and we hope to welcome you back many times in the future.

5 out of 5

Posted by on 27 Jun. 2023

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Comment from Hotel Management

8 Aug. 2023 by Social Media Support

Judy, Thank you for the 5-star review! We're glad you had a great experience and hope to see you again soon.

About the Westgate New York Grand Central

Location 304 E 42nd St, New York, NY 10017

Property Features

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 400 square feet (37 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Westgate New York Grand Central. Parking is available for a fee. A complete renovation of Westgate New York Grand Central was completed in June 2021. This Tudor New York hotel is smoke free.

  • 300 guestrooms or units
  • 23 levels
  • 2 buildings
  • 400 sq ft of conference space
  • 37 sq m of conference space
  • Built in 1931
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (0.3 km / 0.2 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.9 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Westgate New York Grand Central offers 300 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 51-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Tudor City Marketplace - This coffee shop specializes in American cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.

Tuder City Tavern - Onsite lobby lounge. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property will place a credit card authorization for USD 50 per night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 17
  • Credit card pre-authorization
  • Pets cannot be left unattended
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night
  • Resort fee: USD 40.16 per accommodation, per night

The resort fee includes:

  • Fitness center access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10–20 per person
  • Valet parking fee: USD 92.00 per day
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • East Manhattan Hilton
  • Hilton East Manhattan
  • Hilton Hotel
  • Hilton Hotel East Manhattan
  • Hilton New York Grand Central Hotel
  • Hilton Manhattan East Hotel New York City
  • Tudor Hotel New York City
  • Hilton Manhattan East Hotel New York
  • Hilton Manhattan East New York
  • Hilton Grand Central Hotel
  • Westgate New York City Hotel
  • Westgate New York Grand Central Hotel
  • Westgate Grand Central Hotel
  • Westgate Grand Central
  • Hotel Westgate New York Grand Central New York
  • New York Westgate New York Grand Central Hotel
  • Hotel Westgate New York Grand Central
  • Westgate New York Grand Central New York
  • Hilton Manhattan East
  • Westgate New York City
  • Hilton New York Grand Central
  • Westgate New York Central
  • Westgate York Central York
  • Westgate New York Grand Central Hotel
  • Westgate New York Grand Central New York
  • Westgate New York Grand Central Hotel New York

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.