4.3 out of 5

"It was great ,but hot ever where,lobby and rooms ,needs more ac " More

By a verified traveller on Thu 09 Aug 2018

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Hotel Description

4-star Tudor hotel near Grand Central Terminal

City center retreat

With a stay at this Midtown hotel, you'll be within half a mile (1 km) of Grand Central Terminal and 2 miles (3 km) of Times Square. Empire State Building and Rockefeller Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, business center, and valet parking. WiFi in public areas is free.

Free WiFi, LCD TVs

Boasting comforts like Egyptian cotton sheets and pillow menus, the 300 guestrooms also offer free WiFi and LCD TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Signature Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$178 per night

Signature Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Westgate New York Grand Central ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate New York Grand Central

Everyone (9) Couples (2) Family (3)
5 out of 5
People are very friendly and courteous room was clean I’ve stayed there many times and would stay there again

Posted by on 14 Jul. 2019

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4 out of 5
The breakfast was good. The room doors were not working properly. Informed front staff about the problem.

Posted by on 12 Jul. 2019

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5 out of 5

Posted by on 26 Jun. 2019

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Comment from Hotel Management

10 Jul. 2019 by Westgate Customer Care

Thank you for taking the time to rate your recent experience with us. We are so glad it was enjoyable, and we hope that you continue to choose Westgate New York Grand Central as your vacation destination in New York City. Regards, Rachel

3 out of 5
All of the staff I encountered was courteous and helpful. This is an historic hotel so it's a little quirky. The AC/Heater system is very noisy and when it cycles between the 2 it sounds like someone is kicking your door open. It was quiet otherwise, though. The gym is small but adequate. It'd be nice if they carried free WiFi into the rooms instead of making everyone sit in the lobby - it's a little bizarre. Overall not terrible, but it's a little old and rundown.

Posted by on 6 May 2019

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Comment from Hotel Management

15 May 2019 by Westgate Customer Care

We appreciate you leaving a rating. We are pleased to know that you enjoyed some aspects of your stay with us. We are always looking to improve and your feedback is of great help. We hope that we have the opportunity to welcome you again in the future to fully exceed your expectations. Kind Regards, Britney

4 out of 5
The condition of the property was fine but a little bit out of my preferred area.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Westgate Customer Care

We are honored that you had such a positive experience while visiting Westgate New York Grand Central. Your thoughtful and descriptive review reaffirms that we are heading in the right direction in creating an eloquent and relaxing atmosphere for all our guest to enjoy. We look forward to your future stays. Warm Regards, Jackie

5 out of 5
Awesome service, great location and staff were very friendly

Posted by on 5 Mar. 2019

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Comment from Hotel Management

13 Mar. 2019 by Westgate Customer Care

We are delighted that you had a great stay with us at the Westgate New York City. It thrills us to hear that you thought we had awesome service and a great location. We look forward to seeing you again next time you travel to the New York area. Best Regards, Jackie

4 out of 5

Posted by on 25 Feb. 2019

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Comment from Hotel Management

9 Apr. 2019 by Westgate Customercare

Thank you for your review. We are glad you enjoyed yourself and hope to see you again soon. Regards, Ray

4 out of 5
Location and easy access by Uber or taxi, have a Starbucks inside facilities

Posted by on 10 Feb. 2019

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Comment from Hotel Management

13 Mar. 2019 by Westgate Customer Care

Thank you for choosing the Westgate New York City. We appreciate your comments and are glad you enjoyed our convenient location. Making memorable stay experiences with our valued guest is what we do best! We invite you back and hope to see you again very soon. Best Regards, Jackie

4 out of 5
very nice hotel happy with everything let us check in early

Posted by on 4 Feb. 2019

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Comment from Hotel Management

13 Mar. 2019 by Westgate Customer Care

Thank you for posting such great review of the Westgate New York City. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Best Regards, Jackie

5 out of 5

Posted by on 15 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Westgate Customer Care

We are honored to have had the chance to serve you and look forward to your future visits. Best regards, Courtney

About the Westgate New York Grand Central

Location 304 E 42nd St, New York, NY 10017

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Westgate New York Grand Central. For a fee, parking is available. This Tudor New York hotel is smoke free.

  • 300 guestrooms or units
  • 23 levels
  • 2 buildings
  • 1550 sq m of conference space
  • Built in 1931
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (11.7 km / 7.3 mi)
  • Train station: New York Grand Central Terminal Station (1.1 km / 0.7 mi)
  • Metro station: Grand Central - 42 St. Station (0.9 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Westgate New York Grand Central offers 300 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

Tudor City Marketplace - This bistro specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Tudor Breakfast Buffet - This buffet restaurant specializes in American cuisine and serves breakfast only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 170 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

This property will place a credit card authorization for USD 50 per night for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Breakfast
  • Fitness center access
  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 170 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • East Manhattan Hilton
  • Hilton East Manhattan
  • Hilton Hotel
  • Hilton Hotel East Manhattan
  • Hilton New York Grand Central Hotel
  • Hilton Manhattan East Hotel New York City
  • Tudor Hotel New York City
  • Hilton Manhattan East Hotel New York
  • Hilton Manhattan East New York
  • Hilton Grand Central Hotel
  • Westgate New York City Hotel
  • Westgate New York Grand Central Hotel
  • Westgate Grand Central Hotel
  • Westgate Grand Central
  • Hotel Westgate New York Grand Central New York
  • New York Westgate New York Grand Central Hotel
  • Hotel Westgate New York Grand Central
  • Westgate New York Grand Central New York
  • Hilton Manhattan East
  • Westgate New York City
  • Hilton New York Grand Central
  • Westgate New York Central

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

Breakfast Offer

Book a stay in any room or rate category and receive buffet breakfast for 2 guests included in the resort fee.


Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.