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4.3 out of 5

"The building was very nice early era construction. I did not like the fact lobby wss under construction, no bar, no restaurant, and the promised $20.0 ... " More

By a verified traveller on Sat 22 Feb 2020

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Hotel Description

4-star Tudor hotel near Grand Central Terminal

City center stay

With a stay at this Midtown hotel, you'll be within half a mile (1 km) of Grand Central Terminal and 2 miles (3 km) of Times Square. Empire State Building and Rockefeller Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, limo/town car service, and a snack bar/deli are also on offer.

Free WiFi, LCD TVs

Boasting comforts like Egyptian cotton sheets and pillow menus, the 300 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include coffee/tea makers, free local calls, and hair dryers.

Signature Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Signature Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Signature Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Luxe)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Westgate New York Grand Central ratings based on 29 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Westgate New York Grand Central

Everyone (16) Couples (8) Family (7)
5 out of 5
The hotel is in a great location. Very close to subway straight into times square and also lines going south to downtown. The rooms are small but not tiny. We got an upgrade to a king bed which was lovely. The rooms and lobby areas where clean and everyone very friendly too.

Posted by on 24 Dec. 2019

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Comment from Hotel Management

8 Jan. 2020 by Westgate Customer Care

Thank you for choosing to stay with us at Westgate New York Grand Central. We are glad you found our location convenient to all the entertainment and sights around town. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam

5 out of 5
The building was very nice early era construction. I did not like the fact lobby wss under construction, no bar, no restaurant, and the promised $20.00 a day food voucher was not available as promised.

Posted by on 22 Feb. 2020

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2 out of 5
The Westgate charged additional fees that were not disclosed when making the reservation. Had I been aware of these fees I would have booked at a different hotel.

Posted by on 22 Jan. 2020

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4 out of 5
Had no problem. They were doing renovations. Which is understood

Posted by on 20 Jan. 2020

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5 out of 5
Everyone there is very friendly when I stay in city I check your hotel first

Posted by on 11 Jan. 2020

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3 out of 5
Hotel was in a good area decently close to everything. Upon arrival I was told the picture of the room I received was not the room I’d be staying in. This was blamed on Travelocity whom I booked through. Front desk clerk Kevin was the best. Other front desk personnel were not helpful at all. Hotel bar is 4 seats total. Hotel mini store, clerk closed up two evenings before 11:30 despite the sign outside the store that says they were open until 11:30 pm. One day it took me three phone calls to get clean towels brought up to our room. We did not spend a lot of time here. The bell hop guys/ greeters are what made the hotel pleasant and front desk associate Kevin. I will not stay here again. I will look for somewhere else next time.

Posted by , from Iowa on 30 Dec. 2019

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Comment from Hotel Management

8 Jan. 2020 by Westgate Customer Care

JV, thank you for your review of Westgate New York Grand Central. We are happy to hear that you enjoyed our ideal location. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Although you mentioned this may be your last stay with us, we hope to get the chance to see you again and turn your thoughts around. Regards, Sam

3 out of 5
The location was nice. It wasn’t far from grand central station

Posted by on 18 Dec. 2019

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Comment from Hotel Management

8 Jan. 2020 by Westgate Customer Care

Thank you for your review of Westgate New York Grand Central. We are glad you found our location convenient to all the entertainment and sights around town. We are honored to have had the chance to serve you, and we hope to see you again soon. Regards, Sam

4 out of 5
The staff were extremely nice and accommodating. I was a little taken back to find breakfast was over $50.00 for 2 for the buffet. Thank goodness for the $20.00 allowance per day. I would stay here again.

Posted by on 12 Dec. 2019

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Comment from Hotel Management

8 Jan. 2020 by Westgate Customer Care

Thank you for your review of Westgate New York Grand Central. It's great to hear when our staff provides our guests with the highest level of service and exemplifies the Westgate brand. We are honored to have had the chance to serve you and look forward to your future visits. Regards, Sam

4 out of 5
Location and room were perfect for my needs. Don’t like resort fees

Posted by on 17 Nov. 2019

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Comment from Hotel Management

6 Dec. 2019 by Mackenzie

Thank you for your feedback! We hope to see you again in the future at another Westgate Resort!

5 out of 5

Posted by on 16 Nov. 2019

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Comment from Hotel Management

6 Dec. 2019 by Mackenzie

We appreciate you taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon!

About the Westgate New York Grand Central

Location 304 E 42nd St, New York, NY 10017

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly Westgate New York Grand Central. Parking is available for a fee. This Tudor New York hotel is smoke free.

  • 300 guestrooms or units
  • 23 levels
  • 2 buildings
  • Built in 1931
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (14.9 km / 9.3 mi)
  • Train station: Grand Central - 42 St. Station (1.1 km / 0.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Westgate New York Grand Central offers 300 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Tudor City Marketplace - This restaurant specializes in American cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property will place a credit card authorization for USD 50 per night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Guests traveling with a service animal must contact the property prior to arrival.

This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Newspaper
  • In-room safe
  • In-room coffee
  • Housekeeping
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 50 per person (approximately)
  • Valet parking fee: USD 85.00 per day
  • Pet fee: USD 150 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • East Manhattan Hilton
  • Hilton East Manhattan
  • Hilton Hotel
  • Hilton Hotel East Manhattan
  • Hilton New York Grand Central Hotel
  • Hilton Manhattan East Hotel New York City
  • Tudor Hotel New York City
  • Hilton Manhattan East Hotel New York
  • Hilton Manhattan East New York
  • Hilton Grand Central Hotel
  • Westgate New York City Hotel
  • Westgate New York Grand Central Hotel
  • Westgate Grand Central Hotel
  • Westgate Grand Central
  • Hotel Westgate New York Grand Central New York
  • New York Westgate New York Grand Central Hotel
  • Hotel Westgate New York Grand Central
  • Westgate New York Grand Central New York
  • Hilton Manhattan East
  • Westgate New York City
  • Hilton New York Grand Central
  • Westgate New York Central
  • Westgate York Central York
  • Westgate New York Grand Central Hotel
  • Westgate New York Grand Central New York
  • Westgate New York Grand Central Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.