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4.3 out of 5

"Property seemed dated. Needs some updating and remodeling. Very unclean floors, walls, etc " More

By a verified traveller on Mon 09 Aug 2021

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Hotel Description

Hotel near Fashion Outlets of Niagara Falls in Niagara Falls

Close to airport

Stay at this Niagara Falls hotel and you'll be within 3 miles (5 km) of Fashion Outlets of Niagara Falls and 6 miles (10 km) of Seneca Niagara Resort & Casino. Adams Power Plant Transformer House and Niagara Falls Memorial Medical Center are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. A terrace, a picnic area, and express check-out are also on offer.

Free Internet, cable TV

Featuring conveniences like refrigerators and microwaves, the 87 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 1 King Bed (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $109* Per night/room 29 Nov. - 30 Nov.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel

Everyone (9) Couples (2) Family (1)
4 out of 5
Property seemed dated. Needs some updating and remodeling. Very unclean floors, walls, etc

Posted by on 9 Aug. 2021

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Comment from Hotel Management

14 Sep. 2021 by Front Desk

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5
My room was very cozy, but they didnt offer any coffee in my room. They had a machine but no coffee or creamer. No tv guide, or what might be going on near by. That hot breakfast that started at 7 am, well the man running it yelled at me, not good

Posted by on 28 Jun. 2021

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Comment from Hotel Management

4 Aug. 2021 by DOS

Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NIAGARA FALLS. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

5 out of 5

Posted by on 11 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by Holiday Inn Express Niagara

Thanks for the 5 out of 5. Glad to see you enjoyed your stay. We look forward to seeing you again.

5 out of 5
everything was good as expected friendly staff, clean rooms, nice reakfast

Posted by on 14 Aug. 2019

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5 out of 5
Highly recommend and will book again if opportunity arises

Posted by , from Hopkinson MA on 27 Jul. 2019

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1 out of 5
Nothing very dirty and nasty workers to far from everything everything there was wrongfully

Posted by on 21 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Joe S.

Thank you for taking the time to review your most recent stay with us. We are very sorry to hear you did not enjoy your stay. I invite you to please call us directly so we may discuss your concerns regarding your stay. We appreciate any and all feedback to ensure guest satisfaction is as high as it can be! Warm Regards Front Office

5 out of 5

Posted by on 29 Apr. 2019

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Comment from Hotel Management

12 May 2019 by Joe S.

Thank you for taking the time to rate your most recent stay with us! We are so happy to see you have enjoyed your stay. We hope to see you again on your next travel adventure! Warm Regards

5 out of 5
Great stay at this clean hotel. Breakfast was always good and hot. Enjoyable stay in the somewhat dated area of Niagara

Posted by , from Anna Texas on 28 Jul. 2018

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Comment from Hotel Management

8 Aug. 2018 by Joe S.

Thank you for taking the time to review your most recent stay with us! We are so happy to hear you enjoyed your stay, we appreciate any and all feedback to help us ensure that guest satisfaction is at the highest it can be! We hope to see you again on your next travel adventure! -Joe S. Front Office

5 out of 5

Close to all store /maĺls

The room was very clean and we where early and they still give up the room before time

Posted by on 28 Dec. 2016

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4 out of 5

Very Nice Hotel

Pros: See above
Cons: See above
Location: The location was on a busy streets, with plenty of places to eat and shop.
Overall, we were very pleased with our accommodations during our four day stay. The room was comfortable, the staff very pleasant and helpful. The continental breakfast was was very extensive, the best I've ever seen. My only complaint was the drapes in the room. There was a sheer that covered the entire window, but the drapes only covered about a foot on each side and was not designed to close. This resulted in a considerable loss of privacy and a way too bright room to sleep in at night. All things considered, this was a good room for the price.

Posted by , from PA on 4 Oct. 2016

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About the Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel

Location 10111 Niagara Falls Blvd, Niagara Falls, NY 14304

Property Features

Public spaces have free WiFi. Business amenities include a business center and a meeting room. Free breakfast is served on weekdays. The business-friendly Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel also features a terrace, a picnic area, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. This Niagara Falls hotel is smoke free.

  • 87 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Niagara Falls Station (8.5 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel offers 87 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Niagara Falls
  • Holiday Inn Express Niagara Falls
  • Holiday Inn Express Hotel Suites Niagara Falls
  • Inn Express Niagara Falls
  • Holiday Inn Express Hotel Suites Niagara Falls

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.