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"First I got an email from Travelocity with a phone number to call the AM sun rentals and it was a scam phone number, I almost gave out my credit card ... " More

By a verified traveller on Tue 20 Jul 2021

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Hotel Description

3-star vacation home near Old Town

In Kissimmee

You'll find Old Town and Fun Spot America within 2 miles (3 km) of this vacation home. Lake Buena Vista Factory Stores and Capone's Dinner Show are also within 3 miles (5 km).

Indoor pool

This vacation home features an outdoor pool and an indoor pool. Free self parking, a garden, and WiFi in public areas are also offered.

Private pools, kitchens

Boasting private pools, the 100 homes also offer WiFi and kitchens. Other amenities include washers/dryers, dining areas, and TVs with cable channels.

House, 5 Bedrooms, Non Smoking, Private Pool

Bed Count 4 Twin Beds Maximum Occupancy 10 Max

House, 3 Bedrooms, Non Smoking, Private Pool

Bed Count 1 Full Bed Maximum Occupancy 6 Max

House, 4 Bedrooms, Non Smoking, Private Pool

Bed Count 2 Full Beds Maximum Occupancy 8 Max

AmSun Vacation Homes ratings based on 4 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for AmSun Vacation Homes

Everyone (1) Couples (1) Family (2) Other (1)
3 out of 5
First I got an email from Travelocity with a phone number to call the AM sun rentals and it was a scam phone number, I almost gave out my credit card number. I got very Leary when I was asking why they needed it and asking to speak to a supervisor and he told me this was going nowhere and he hung up on me. Finally got ahold of someone from the company and I get the information I needed. We get to the house and it’s dirty, the carpet is disgusting like not wanting to walk barefoot on it. There are cracks and chips in all of the walls, the coffee pot was not there, we had two makers and no pots. The freezer was iced shut. The ceiling leaked when it rained and we had popcorn ceiling all over the dining room table and the living room floor. We were not informed of there being a rental charge of the grill, nor were we informed before hand that the pool and hot tub cost extra to heat: $30 for electric and $40 for gas per day!! They have a 4 day minimum and it takes 24/48 hours to heat up! The tv was stuck on stupid, none of the remotes worked and we were sticking watching one channel for the week. I will never rent from this company again. Renter be ware!!

Posted by on 20 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by AmSun guest services

Thank you for taking time to leave a review. Firstly as your review is anonymous then I am unable to comments on specifics as I do not know which home you stayed in. Pool heating is always an additional extra and is not recommended in the summer months as the pools are already at around 85-90 degrees. Our telephone number has recently changed and I am unable to comment on who has taken over our original tel number as it's beyond our control. I hope that you would consider staying with us again and giving us another opportunity to make your stay a more enjoyable one.

4 out of 5
Checking out too early but was very nice I wouldn't mind going back again

Posted by on 9 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Customer service

Thanks for the great review.

1 out of 5

Hidden Charges of $150 and uncomfortable beds.

Cons: Customer service, Hidden Charges Must Be Disclosed!
Rude customer service is an understatement. The $95 Cleaning Charge and $55 Insurance Fee were not disclosed by AmSun to me or Travelocity until after the reservation had been made and full payment provided. As anyone would do so, I had taken into consideration cleaning and other resort fees for all properties when booking. Since none were disclosed by AmSun vacation Homes, assumed they were included in the daily rate. When AmSun was contacted regarding these fees, the staff was utmost rude about the situation to the Travelocity agent and me. A defensive stand, with a "gotcha" attitude. They refused to provide any solutions, making me waste an immense amount of time on the issue. The property was on the back of a neighborhood, and the accommodations were average to poor for the cost. The place had a smell, and beds were uncomfortable. Not recommended.

Posted by , from Atlanta on 8 Mar. 2017

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3 out of 5

recommend but expected more

it was clean but everything looked old in the townhome... i have been to other homes in orlando and they were very nice but with different company... decoration was not nice

Posted by , from l on 23 Mar. 2015

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Comment from Hotel Management

26 Mar. 2015 by Kelly Amaro

Thank you for leaving a review, we take all comments very seriously and will pass on all information to the homeowner to better serve future guests. We hope to welcome you back again in the future.

Property Features

AmSun Vacation Homes offers its guests an indoor pool and an outdoor pool. Public spaces have WiFi for a fee. AmSun Vacation Homes also features tour/ticket assistance and a garden. Free self parking is available.

  • 100 guestrooms or units
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Number of living rooms
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

AmSun Vacation Homes offers 100 air-conditioned accommodations with private pools and washers/dryers. Kitchens offer full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers. In-room wired and wireless Internet access is available for a surcharge. Televisions come with cable channels.

  • Private pool
  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Kitchenware
  • Bathtub or shower
  • Cribs (surcharge)
  • Local calls (free)
  • Iron and ironing board
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for USD 7.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

  • No elevators
  • No front desk
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Private entrance
  • Guest will receive an email before arrival 5 days

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 10 per day (rates may vary)
  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 10 (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 7.0 per day
  • Heated pool maintenance fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • AmSun Vacation
  • AmSun Vacation Homes
  • AmSun Vacation Homes Hotel
  • AmSun Vacation Homes Hotel Kissimmee
  • AmSun Vacation Homes Kissimmee
  • AmSun Vacation Homes House Kissimmee
  • AmSun Vacation Homes House
  • AmSun Vacation Homes Kissimmee
  • AmSun Vacation Homes Private vacation home
  • AmSun Vacation Homes Private vacation home Kissimmee
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.