2/10 Terrible
jb
Travelled with family
28 Jan 2024
Disliked: Staff & service, property conditions & facilities
Bear with me as this is lengthy due to the many issues. We went to Orlando for the weekend and chose this Marriott due to its location on I-drive close to the Ferris Wheel and restaurants. However! The first realization was we had to pay for parking, $16 a night...more on that in a moment. The hotel was advertised as newly renovated, it looked decent in the lobby and hallways. Our room was OK, not sure when the renovation had taken place but our shower needed to be cranked off or it would just run and the A/C was so loud we couldn't hear the television. Not that big a deal for us as we just wanted the room to crash after spending long days out. Then at 1:30 in the morning the fire alarm sounded. We jumped up and headed into the hallway with everyone else then the alarm quieted. 30 minutes later, alarm again. This continued at least three more times during the night. At 6:30 am, again with the fire alarm. No sleep. Next day we were gone all day and night until about midnight. When we returned, there was no parking, at all. The rude front clerk said he would refund my money, but then asked how we paid for it? I said we used the QR code you provided and told us to use? He then said well that's a third party and I can't do anything about it. ??!! He then sent us to a parking garage about a block away with a walk along dark alleyways to get back to the hotel! BTW No manager on site and the staff stated they couldn't reach him as he wasn't returning calls...
jb
Stayed 2 nights in Jan 2024