Hilton Vacation Club Mystic Dunes Orlando

4.0 star property
Family-friendly 4-star hotel near Disney's Animal Kingdom® Theme Park

Choose dates to view prices

Photo gallery for Hilton Vacation Club Mystic Dunes Orlando

4 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Exterior
Daily cooked-to-order breakfast for a fee
Microwave, stovetop, dishwasher, coffee/tea maker

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
7600 Mystic Dunes Lane, Kissimmee, FL, 34747
  • Place, Mystic Dunes Golf Club
    ‪3 min drive‬
  • Place, Disney's Animal Kingdom® Theme Park
    ‪10 min drive‬
  • Place, Disney Springs™
    ‪14 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪33 min drive‬

Room options

2 BEDROOM 1 KING 2 QUEENS SUITE

  • Sleeps 8

2 Bedroom 1 King And 2 Queens Suite

  • Sleeps 6

1 BEDROOM 1 QUEEN SUITE WITH WSHR/DRYR

  • Sleeps 2

2 BEDROOM 1 KING 2 QUEENS SUITE ACC RI SHWER

  • Sleeps 8

2 BEDROOM 1 KING 2 QUEENS SUITE LG BALCONY

  • Sleeps 8

2 BEDROOM 1 KING 2 QUEENS SUITE ACC Roll-In

  • Sleeps 8

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

  • Sleeps 8

1 King 3 Queens 3 Bedroom Plus Suite

  • Sleeps 12

1 BEDROOM 1 QUEEN SUITE (WSHR/DRYR)

  • Sleeps 4

1 BEDROOM 1 KING DELUXE SUITE

9.2 out of 10
Wonderful
(146 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

1 BEDROOM 1 QUEEN SUITE PLUS WITH SOFABED

9.0 out of 10
Wonderful
(103 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

1 BEDROOM 1 QUEEN SUITE PLUS

9.2 out of 10
Wonderful
(98 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN SUITE (WSHR/DRYR)

8.8 out of 10
Excellent
(82 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

1 BEDROOM 1 QUEEN SUITE

9.4 out of 10
Exceptional
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

2 BEDROOM 1 KING 2 QUEEN SUITE HEARING ACCESS

9.4 out of 10
Exceptional
(44 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

2 BEDROOM 1 KING 2 QUEENS SUITE ACC RI SHWER

9.2 out of 10
Wonderful
(32 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

2 BEDROOM 1 KING 2 QUEENS SUITE ACC Roll-In

9.6 out of 10
Exceptional
(14 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

2 Bedroom 1 King 2 Queens Suite with Sofabed

9.2 out of 10
Wonderful
(152 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

2 BEDROOM 1 KING 2 QUEENS SUITE

9.2 out of 10
Wonderful
(161 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

2 BEDROOM 1 KING 2 DOUBLES GOLF VIEW SUITE

9.0 out of 10
Wonderful
(20 reviews)
  • Golf view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

2 BEDROOM 1 KING 2 QUEENS SUITE LG BALCONY

9.4 out of 10
Exceptional
(33 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

7.6 out of 10
Good
(7 reviews)
  • 134 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

3 BEDROOM 1 KING/2 DOUBLES/1 QUEEN SUITE

7.4 out of 10
Good
(6 reviews)
  • 144 sq m
  • 3 bedrooms
  • Sleeps 12
  • 1 King Bed and 1 Queen Bed

3 BEDROOM 1 KING/3 QUEENS SUITE PLUS

8.4 out of 10
Very good
(42 reviews)
  • 195 sq m
  • 3 bedrooms
  • Sleeps 12
  • 1 King Bed and 3 Queen Beds

1 Bedroom 1 Queen Suite

  • Sleeps 4

1 Bedroom 1 Queen Plus Suite with Sofabed

  • Sleeps 4

1 Bedroom 1 Queen Plus Suite

  • Sleeps 4

1 Bedroom 1 King Deluxe Suite

  • Sleeps 4

2 Bedroom 1 King 2 Queens Connecting Suite

  • Sleeps 8

1 King 2 Queens 2 Bedroom Suite with Sofabed

  • Sleeps 8

2 Bedroom 1 King 2 Queens Suite with Balcony

  • Sleeps 8

1 King 2 Doubles 2 Bedroom Suite with Golf View

  • Sleeps 8

1 King 1 Queen 2 Bedroom Plus Suite

  • Sleeps 8

1 Bedroom 1 Queen Suite with Washer Dryer

  • Sleeps 4

Hearing Access 2 Bedroom 1 King 2 Queen Suite

  • Sleeps 8

1 BEDROOM 1 KING DELUXE SUITE

  • Sleeps 4

1 BEDROOM 1 QUEEN SUITE

  • Sleeps 4

1 BEDROOM 1 QUEEN SUITE PLUS

  • Sleeps 4

2 BEDROOM 1 KING 2 DOUBLES GOLF VIEW SUITE

  • Sleeps 8

2 BEDROOM 1 KING 2 QUEEN SUITE HEARING ACCESS

  • Sleeps 8

2 Bedroom 1 King 2 Queens Suite Accessible Roll-in Shower

  • Sleeps 6

2 Bedroom 1 King 2 Queens Suite Large Balcony

  • Sleeps 6

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About the area

Kissimmee

Kissimmee retreat .Stay at this Kissimmee hotel and you'll be within 9 miles (15 km) of Disney's Hollywood Studios® and Disney Springs™. Also within 9 miles (15 km) are Disney's Animal Kingdom® Theme Park and Orlando Vineland Premium Outlets.

What's nearby

  • Mystic Dunes Golf Club - 3 min drive - 2.0 km
  • Disney's Animal Kingdom® Theme Park - 10 min drive - 6.5 km
  • Disney Springs™ - 14 min drive - 16.0 km
  • Magic Kingdom® Park - 16 min drive - 16.7 km
  • Universal Orlando Resort - 22 min drive - 29.5 km

Getting around

  • Brightline Orlando Station - 29 min drive
  • Orlando Intl. Airport (MCO) - 38 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Del Taco - ‬4 min drive
  • ‪Osaka Bay Buffet - ‬4 min drive

About this property

Hilton Vacation Club Mystic Dunes Orlando

Family-friendly 4-star hotel near Disney's Animal Kingdom® Theme Park
Hilton Vacation Club Mystic Dunes Orlando offers its guests a golf course, 4 outdoor swimming pools, outdoor tennis courts, and a waterslide. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 5813 square feet (540 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly Hilton Vacation Club Mystic Dunes Orlando. For a fee, parking is available.

This 4-star Kissimmee hotel is smoke free.

  • 986 guestrooms or units
  • 6 levels
  • 23 buildings
  • 2 bars or lounges
  • 5813 sq ft of conference space
  • 540 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Vacation Club Mystic Dunes Orlando offers 986 accommodations with DVD players and safes. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Cable television is provided. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's books
  • Children's games
  • Children's pool
  • Dining table
  • DVD player
  • In-room microwave
  • Laundry facilities
  • Living room
  • Mini golf
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10.65 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 8 to 15 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Bicycle rentals
  • Books
  • Children's pool
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Mini golf
  • Pro golf shop
  • Table tennis
  • Video library
  • Volleyball
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 52-inch TV with cable channels
  • DVD player

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests travelling with a service animal must contact the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from May 25 2026 to June 5 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 34.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Children's club/arcade access
  • Concierge service
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 per person
  • Self parking fee: USD 10.65 per night
  • Housekeeping is available for an additional fee and varies based on unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mystic Dunes Resort Kissimmee
Mystic Dunes Resort Diamond Resorts Kissimmee
Mystic Dunes Resort Diamond Resorts
Mystic Dunes Diamond Resorts Kissimmee
Mystic Dunes Diamond Resorts
Mystic Dunes Resort Golf Club by Diamond Resorts
Hilton Vacation Club Mystic Dunes Orlando Hotel
Mystic Dunes Resort Golf Club by Diamond Resorts
Hilton Vacation Club Mystic Dunes Orlando Kissimmee
Hilton Vacation Club Mystic Dunes Orlando Hotel Kissimmee

Frequently asked questions

How close is Hilton Vacation Club Mystic Dunes Orlando to the airport?

Hilton Vacation Club Mystic Dunes Orlando is 12.9 mi (31-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Vacation Club Mystic Dunes Orlando?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hilton Vacation Club Mystic Dunes Orlando on May 28, 2026 start from CA $138, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Vacation Club Mystic Dunes Orlando have an airport shuttle?

Airport shuttle services are not available at Hilton Vacation Club Mystic Dunes Orlando.

How close is Hilton Vacation Club Mystic Dunes Orlando to the beach?

This hotel is 8.8 mi (19-min drive) from Beachcomber Beach and 9.5 mi (21-min drive) from Hideaway Bay. Don't forget your sunscreen!

Does Hilton Vacation Club Mystic Dunes Orlando offer free breakfast?

Free breakfast isn’t provided at Hilton Vacation Club Mystic Dunes Orlando, but cooked-to-order breakfast is offered for a fee of between USD 8 and 15 per person.

Is there a casino at Hilton Vacation Club Mystic Dunes Orlando?

No, there is no casino at this hotel.

What time is check-in at Hilton Vacation Club Mystic Dunes Orlando?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Hilton Vacation Club Mystic Dunes Orlando?

Free parking is not available at this hotel. Self parking is available for USD 10.65 per night.

Does Hilton Vacation Club Mystic Dunes Orlando have a pool?

Hilton Vacation Club Mystic Dunes Orlando features 4 outdoor pools and a children's pool. One of the pools will be unavailable from May 25 2026 to June 5 2026 (dates subject to change).

Does Hilton Vacation Club Mystic Dunes Orlando have a restaurant?

Hilton Vacation Club Mystic Dunes Orlando is home to Kenzies, which features American cuisine and golf course views.

Does Hilton Vacation Club Mystic Dunes Orlando have a spa?

There are no spa services available at this hotel.

How close is Hilton Vacation Club Mystic Dunes Orlando to downtown Kissimmee?

Hilton Vacation Club Mystic Dunes Orlando is 2.6 mi away from Four Corners.

Hilton Vacation Club Mystic Dunes Orlando Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3379 out of 4827 reviews
Rating 8 - Good. 804 out of 4827 reviews
Rating 6 - Okay. 333 out of 4827 reviews
Rating 4 - Poor. 142 out of 4827 reviews
Rating 2 - Terrible. 169 out of 4827 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Iris

Travelled with partner
Liked: Staff & service
The atmosphere is peaceful and relaxing; however, the room would benefit from updates, particularly the furniture, kitchen, and bathroom. Additionally, the sliding doors are dirty and do not have screen doors, and neither the windows are equipped with screens. Addressing these issues would greatly enhance the overall comfort and experience.
Stayed 8 nights in Mar 2026

10/10 Excellent

Adrienne

Stayed 3 nights in Mar 2026

10/10 Excellent

ROBERT, macomb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2026

10/10 Excellent

ROBERT, macomb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was beautiful clean and the tiki bar awesome.
Stayed 4 nights in Mar 2026

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! I highly recommend.
Stayed 6 nights in Mar 2026

6/10 Okay

Linda

Stayed 6 nights in Mar 2026

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was outdated and smelled like mold. My family all woke up with puffy eyes and chest congestion every day due to mold.
Stayed 6 nights in Mar 2026

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (2 bedroom suite with balcony) was absolutely perfect for our Disney trip with two adult kids. Plenty of room to lounge, fantastic amenities, and staff was super attentive! We will for sure rebook this property next year!
Stayed 6 nights in Feb 2026

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
All of the above.
Stayed 3 nights in Feb 2026

10/10 Excellent

Latricia

Stayed 2 nights in Feb 2026

6/10 Okay

Brian

Disliked: Amenities
I went to golf, just felt like I was in a big apartment complex with a golf course and seem like sidewalks were inadequate to get around.. and as you exist you room to go out anywhere you are dumped into the parking lot and have to walk through the big parking lot with no sidewalks.. some just came to a dead end. But overall, for the value I can't complain. Would not go back.
Stayed 3 nights in Feb 2026

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
Yes.
Stayed 14 nights in Jan 2026

10/10 Excellent

Brian

Stayed 6 nights in Feb 2026

10/10 Excellent

Antonio, Miami

Stayed 2 nights in Nov 2025

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I extended my stay by one night through Expedia. I was then charged for it again by the property. I love this property, the rooms are clean and spacious, and their pools are well-maintained.
Stayed 1 night in Feb 2026

10/10 Excellent

gunar

Stayed 1 night in Feb 2026

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 3 nights in Jan 2026

10/10 Excellent

Amber

Stayed 5 nights in Feb 2026

10/10 Excellent

Mary

Outstanding resort
Stayed 4 nights in Feb 2026

8/10 Good

Alberto M.

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort was overall nice. That said, I didn't like the fact that there wasn't a door between the main room and the ensuite, which causes for one to wake up their companion when using the bathroom early in the morning. Also the shower head in the tub has to be hand held and the other shower doesn’t come with a door which causes for a big wet/slippery mess to be formed every time that the shower is used.
Stayed 6 nights in Feb 2026

10/10 Excellent

Michelle

We had a 2 bedroom villa. The space was large and clean. The kitchen was fully equipped and there was a washer and dryer in the unit. The property was quiet and close to local attractions
Stayed 5 nights in Feb 2026

10/10 Excellent

Kimberly

Stayed 3 nights in Dec 2025

10/10 Excellent

Hyacinth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Alaysia

Liked: Cleanliness, staff & service, amenities
Always great
Stayed 2 nights in Feb 2026

6/10 Okay

Agustin

Travelled with family
Liked: Cleanliness, amenities
We were assigned a room on the third floor of one of the buildings, and no one told us the elevator wasn’t working. At midnight, my husband—who has back pain—had to carry all the luggage up the stairs. I called the front desk four times to ask for help and no one answered. The next day we found out our friends had been informed that the elevator was out of service, and they were also refunded the resort fee for the inconvenience. When I called to request the same refund, I was told no and that they would only offer points. I explained that our friends had received a refund, and they responded that “each guest is different.” After a long time insisting, they finally agreed to refund it. Then, at checkout, we noticed we were being charged about $300 extra. My husband complained and they corrected it, but overall the experience was extremely frustrating and disappointing.
Stayed 3 nights in Feb 2026