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4.2 out of 5

"I like that it was clean my temp was checked before checking in, however to charge for a microwave and a refrigerator was horrible! also the sensitivi ... " More

By a verified traveller on Sat 26 Sep 2020

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Hotel Description

4.5-star luxury hotel near Rittenhouse Square

City center stay

A stay at this Center City hotel places you steps from Walnut Street and within a 10-minute walk of Rittenhouse Square. Kimmel Center for the Performing Arts and City Hall are also within half a mile (1 km).

Renovated in 2019

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 16 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Free WiFi, flat-screen TVs

In addition to free WiFi, the 306 guestrooms offer wired Internet and flat-screen TVs. Other amenities include minibars, premium bedding, and separate bathtubs and showers.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$180* Per night/room 1 Nov. - 2 Nov.

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Corner (Prestige)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Magnifique)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sofitel Philadelphia at Rittenhouse Square ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Philadelphia at Rittenhouse Square

Everyone (12) Couples (5) Family (7)
5 out of 5

Posted by on 26 Oct. 2020

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Comment from Hotel Management

26 Oct. 2020 by Svetlana

Bonjour! Thank you for a wonderful score. We hope to welcome you back in the near future!

3 out of 5
I like that it was clean my temp was checked before checking in, however to charge for a microwave and a refrigerator was horrible! also the sensitivity of the mini bar STAND NEAR IT THEY WILL TRY TO CHARGE ME REALLY? Other than that I would I would recommended it!

Posted by , from Nc. on 26 Sep. 2020

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Comment from Hotel Management

28 Sep. 2020 by Svetlana

Bonjour Pamelina, Thank you for your feedback. We are glad to hear you enjoyed the cleanliness of our rooms and property and recognized the safety procedures we have in place. Thank you for letting us know about the mini-bar sensitivity in your room, we will check on a sensor as it should react only on items being removed or shifted. As for the fee for a refrigerator and a microwave, our apologies for any inconvenience it may cause, however with a significant request increase for those items we have to apply a delivery fee. Alternatively, our guests are welcome to use food and beverage options available at our bar and restaurant. We hope to welcome you back in the future!

5 out of 5

Posted by on 13 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Julia

Thank you for the rating!

5 out of 5

Posted by on 31 Dec. 2019

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Comment from Hotel Management

6 Jan. 2020 by Julia

Bonjour, Thank you for the 5/5 review!

3 out of 5
The room was beautiful and the staff greeting us were wonderful. The exercise facility was clean and had all options from free weights to machines to cardio. Location is excellent. Cleaning staff was sub par. They missed our first day and we had to call twice for fresh towels and amenities on day 2. Day three was check out and they attempted to service our room 2 hours prior to check out while we were still in the room.

Posted by on 30 Dec. 2019

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Comment from Hotel Management

8 Jan. 2020 by Julia

Bonjour, Thank you for taking the time to provide us with this feedback of your recent stay. Please allow me to express my sincere apologies for the service oversights you experienced, as this i snot a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address the housekeeping issues with the team, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention.

5 out of 5

Posted by on 26 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Julia

Bonjour, Thank you for the 5/5 rating!

5 out of 5
Clean, great location, friendly service. Checkin was fast and easy. Loved the complimentary valet service

Posted by on 22 Dec. 2019

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Comment from Hotel Management

24 Dec. 2019 by Julia

Thank you for the rating and review!

4 out of 5
There were definitely some updates to the facility but rooms still show signs of age and wearing. The location and staff are all great and definitely make this a note worthy hotel.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Jessica

Thank you for your rating! The continuous maintenance of our hotel is extremely important to us and we are currently working on additional improvements. I am glad our team made your stay enjoyable and hope we have the opportunity to welcome you again.

3 out of 5
No housekeeping came had to find someone to get us towels .then at 5:30 pm housekeeping showed up but by that time it was to late

Posted by on 14 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Jessica

Thank you for sharing your recent experience and for bringing this to my attention. I assure you I will be working with our housekeeping management team to prevent any future delayed service. I hope to welcome you back to an improved experience in the future.

5 out of 5

Posted by on 29 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Jessica

Thank you for your top rating!

About the Sofitel Philadelphia at Rittenhouse Square

Location 120 S 17th St, Philadelphia, PA 19103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16870 square feet (1567 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Sofitel Philadelphia at Rittenhouse Square. For a fee, parking is available. A complete renovation of Sofitel Philadelphia at Rittenhouse Square was completed in April 2019. This 4.5-star Philadelphia hotel is smoke free.

  • 306 guestrooms or units
  • 14 levels
  • 16870 sq ft of conference space
  • 1567 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia Intl. Airport (PHL) (16.5 km / 10.2 mi)
  • Train station: Philadelphia, PA (ZFV-30th Street Rail Station) (1.9 km / 1.2 mi)
  • Metro station: City Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Philadelphia at Rittenhouse Square offers 306 accommodations with minibars and safes. Beds feature premium bedding. 37-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, slippers, designer toiletries, and complimentary toiletries. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers.

  • Minibar
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekends from 7:00 AM and noon.

Liberte - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Chez Colette - This brasserie serves breakfast and brunch. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets are welcome and stay free
  • Weight limit: 30 lbs

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Pets allowed (no fees)
  • Staffed front desk
  • Car not required
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Fee for in-room wired Internet: USD 13.99 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 13.99 per day (rates may vary)
  • Valet parking fee: USD 59 per night (in/out privileges)
  • Pet deposit: USD 300 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Philadelphia Sofitel
  • Sofitel Philadelphia Hotel
  • Accor Philadelphia Hotel
  • Sofitel Hotel Philadelphia
  • Sofitel Philadelphia
  • Sofitel Philadelphia Rittenhouse Square Hotel
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  • Sofitel Square
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You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.