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"It was an overall pleasant stay and the staff was very kind.
"
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By a verified traveller on Tue 19 Jun 2018
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Hotel Description
4.5-star luxury hotel near Rittenhouse Square
City center stay
A stay at this Center City hotel places you steps from Walnut Street and within a 10-minute walk of Rittenhouse Square. Kimmel Center for the Performing Arts and City Hall are also within half a mile (1 km).
Renovated in 2019
This luxury hotel features 2 restaurants, a bar/lounge, and a 24-hour fitness center. Traveling on business? Take advantage of the 16 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.
Free WiFi, flat-screen TVs
In addition to free WiFi, the 306 guestrooms offer wired Internet and flat-screen TVs. Other amenities include minibars, room service, and premium bedding.
Sofitel Philadelphia at Rittenhouse Square ratings based on 129 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sofitel Philadelphia at Rittenhouse Square
Everyone (27)Couples (6)Business (1)Family (5)
5 out of 5
Posted by a verified traveller on 13 Jan. 2020
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Comment from Hotel Management
14 Jan. 2020
by Julia
Thank you for the rating!
5 out of 5
Posted by a verified traveller on 31 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by Julia
Bonjour,
Thank you for the 5/5 review!
3 out of 5
The room was beautiful and the staff greeting us were wonderful. The exercise facility was clean and had all options from free weights to machines to cardio.
Location is excellent.
Cleaning staff was sub par. They missed our first day and we had to call twice for fresh towels and amenities on day 2. Day three was check out and they attempted to service our room 2 hours prior to check out while we were still in the room.
Posted by a verified traveller on 30 Dec. 2019
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Comment from Hotel Management
8 Jan. 2020
by Julia
Bonjour,
Thank you for taking the time to provide us with this feedback of your recent stay. Please allow me to express my sincere apologies for the service oversights you experienced, as this i snot a reflection of our standard. I want you to know that I take your feedback very seriously and I have shared this with our Director of Rooms. Please rest assured we are taking the necessary steps to address the housekeeping issues with the team, and will ensure they do not occur going forward. I truly appreciate you bringing this matter to my attention.
5 out of 5
Posted by a verified traveller on 26 Dec. 2019
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Comment from Hotel Management
27 Dec. 2019
by Julia
Bonjour,
Thank you for the 5/5 rating!
5 out of 5
Clean, great location, friendly service. Checkin was fast and easy. Loved the complimentary valet service
Posted by a verified traveller on 22 Dec. 2019
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Comment from Hotel Management
24 Dec. 2019
by Julia
Thank you for the rating and review!
4 out of 5
There were definitely some updates to the facility but rooms still show signs of age and wearing. The location and staff are all great and definitely make this a note worthy hotel.
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
10 Sep. 2019
by Jessica
Thank you for your rating! The continuous maintenance of our hotel is extremely important to us and we are currently working on additional improvements. I am glad our team made your stay enjoyable and hope we have the opportunity to welcome you again.
3 out of 5
No housekeeping came had to find someone to get us towels .then at 5:30 pm housekeeping showed up but by that time it was to late
Posted by a verified traveller on 14 Aug. 2019
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Comment from Hotel Management
15 Aug. 2019
by Jessica
Thank you for sharing your recent experience and for bringing this to my attention. I assure you I will be working with our housekeeping management team to prevent any future delayed service. I hope to welcome you back to an improved experience in the future.
5 out of 5
Posted by a verified traveller on 29 Jul. 2019
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Comment from Hotel Management
30 Jul. 2019
by Jessica
Thank you for your top rating!
4 out of 5
It was our second stay at this property and overall a very good choice. Good location near Rittenhouse Square, Staff is fantastic and accommodating, rooms are nice and clean, only thing missing was a pool for the little ones especially in the Summer but that's hard to come by in the city.
Posted by a verified traveller on 7 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by Jessica
Thank you for the rating and review!
1 out of 5
No fitted sheets on the bed. The towels aren’t soft & no one at the front desk has any idea what they’re doing.
Posted by a verified traveller on 19 Jun. 2019
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Comment from Hotel Management
21 Jun. 2019
by Jessica
I am sorry to see we were not able to meet expectations. Our bed is made up in a European style with a flat bottom sheet and then a duvet in a duvet cover, we are happy to add a top sheet upon request. This is the first comment we have seen on the softness of our towels and will be sharing this feedback with our laundry to monitor and correct, thank you for bringing this to our attention. I have shared your feedback on our front desk service with our manager and we will continue to work to improve our services. Thank you for taking the time to share your feedback.
About the Sofitel Philadelphia at Rittenhouse Square
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16870 square feet (1567 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Philadelphia at Rittenhouse Square. For a fee, parking is available. A complete renovation of Sofitel Philadelphia at Rittenhouse Square was completed in April 2019. This 4.5-star Philadelphia hotel is smoke free.
306 guestrooms or units
14 levels
2 dining venues
16870 sq ft of conference space
1567 sq m of conference space
Built in 2000
Bar or lounge
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
, Wired Internet access - surcharge
Parking
Valet parking (surcharge)
Transport
Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (15.7 km / 9.7 mi)
Train station: Philadelphia 30th St Station (1.9 km / 1.2 mi)
Metro station: City Hall Station (0.5 km / 0.3 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Sofitel Philadelphia at Rittenhouse Square offers 306 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 37-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Minibar
In-room dining (limited hours)
Flat-screen television
Movies for purchase
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Separate shower and tub
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Bathrobes
Designer toiletries
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7 AM to 11:00 AM.
Liberte - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Chez Colette - This brasserie serves breakfast and brunch. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 5:30 AM
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Pets
Pets are welcome and stay free
Weight limit: 30 lbs
Policies
This property will place an authorization for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Pets allowed (no fees)
Debit cards
Number of children who can stay free - 3
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 10 and USD 30 per person (approximately)
Fee for in-room wired Internet: USD 13.99 per day (rates may vary)
Fee for wired Internet in public areas: USD 13.99 per day (rates may vary)
Valet parking fee: USD 55 per night (in/out privileges)
Pet deposit: USD 300 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Philadelphia Sofitel
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Sofitel Philadelphia at Rittenhouse Square Hotel Philadelphia
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
