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4.1 out of 5

"I miss the normal breakfast at the restaurant, only option buffet Definitely miss the restaurant that was up by the health club, was sooooo nice in t ... " More

By a verified traveller on Fri 24 Apr 2020

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Hotel Description

Family-friendly 4-star resort near Arizona Mills Mall

Near the airport

Within 3 miles (5 km) of this resort, you'll find Arizona Mills Mall and Diablo Stadium. Also, Oasis Water Park is within half a mile (1 km) and Sea Life Aquarium is within 2 miles (3 km).

18-hole golf course

This smoke-free resort features a golf course, free water park access, and a full-service spa. There's fun for all ages with a lazy river and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 2 restaurants and perks like free WiFi.

Free WiFi, comfy beds

The 740 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and balconies or patios.

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$220* Per night/room 1 Jun. - 2 Jun.

Deluxe Suite Two Queens Near Water Park

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Suite One King Near Water Park

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Arizona Grand Resort ratings based on 144 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Arizona Grand Resort

Everyone (38) Couples (6) Family (12)
4 out of 5
I miss the normal breakfast at the restaurant, only option buffet Definitely miss the restaurant that was up by the health club, was sooooo nice in the morning or after golf I’ve been coming to this resort for 16 years with family and friends, But missing some of the special parts

Posted by , from Chicago Area on 24 Apr. 2020

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Comment from Hotel Management

24 Apr. 2020 by Katrina, Front Office Manager

Thank you for staying with us, Mary! We hope you come visit again soon.

4 out of 5
They charged for wifi which was supposed to be free

Posted by on 11 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Stephanie-Front Office Manager

Thank you for taking the time to leave a review. I'm glad to read that overall you had a great stay. As for our Wi-, the resort does not charge for that. Our Wi-Fi is included with the resort fee.

3 out of 5
The resort fee was high, especially if you aren't golfing, going to the waterpark or fitness center daily. All the staff were incredibly helpful and nice.

Posted by , from North Dakota on 5 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Kobie M - Assistant Front Office Manager

Thank you for your review. The Resort Fee will be reviewed by our management team for further stays.

5 out of 5

Posted by on 28 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Kobie M- Assistant Front Office Manager

Thank you for your high rating! We do appreciate your choosing our property and look forward to hearing from you again soon!

5 out of 5
Loved that there was a water park on the premises, staff was friendly and the rooms and place were very clean definitely recommend staying here

Posted by on 25 Sep. 2019

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Comment from Hotel Management

26 Sep. 2019 by Kobie M- Assistant Front Office Manager

Thank you for your review and I am glad that you enjoyed your time here. We look forward to seeing you again soon!

4 out of 5
The front door closer was wound up so tight it was ridiculous. My granddaughter smashed her fingers in it 10 seconds after we arrived. The air filter looked like it hasn’t been serviced in years. The shower head squirted in all directions and spinning the knob did nothing but make noise. The faucet in the honor bar sink was out of control. This room is in serious need of maintenance!

Posted by on 5 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Kobie M- Assistant FO Manager

I apologize for the challenges that you had at this resort, and I assure you the correct departments have been notified to get the items in question fixed. Thank you for your reply and feedback.

5 out of 5

Posted by on 30 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Mason - Director of Front Office

Thank you for your kind review.

4 out of 5
the outside corridors smelled of cigarette smoke at times, it was disgustig

Posted by on 29 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Katrina, Front Office Manager

We apologize that you were inconvenienced by any smells in the outside corridors of our resort during your visit. We try to react quickly when an incident is reported and to the best our ability try to curtail the behavior of guests who are not always respectful of their fellow travelers. We know you have many options when making your travel plans and sincerely hope that you would give us the opportunity to regain your confidence in our location when your travels bring you back to Phoenix.

4 out of 5
The property had great amusement amenities and the rooms more than accommodated the needs of the customer. We especially enjoyed the pool and spa accommodations. One thing that the property could improve on is the staffing responsible for the breakfast buffet. A 45-minute wait for customers when there are clearly empty tables available is unacceptable. The staffing should work on accommodating all guests for the least amount of weight time. This is especially so as the breakfast buffet is not complementary for most guests at the property.

Posted by on 27 May 2019

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Comment from Hotel Management

28 May 2019 by Kobie M- Assistant Front Desk Manager

Thank you for your feedback. I assure you that the outlet management team have been notified of the wait challenges, and are working hard to correct this going forward.

5 out of 5
Great place the kids and adults both enjoyed the resort. Will be back if we are in Arizona again.

Posted by on 1 May 2019

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Comment from Hotel Management

2 May 2019 by Katrina, Front Desk Manager

Thank you for the 5 star review! We so glad you and your family had a wonderful vacation with us and hope we have the opportunity to host you again soon!

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 03 September to 01 March:

  • Water park

Property Features

Arizona Grand Resort offers its guests a full-service spa, a golf course, a complimentary water park, and 6 outdoor swimming pools. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A children's pool, a seasonal outdoor pool, and a health club are also featured at the family-friendly Arizona Grand Resort. This 4-star Phoenix resort is smoke free.

  • 740 guestrooms or units
  • 5 levels
  • 3 buildings
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 6
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11.5 km / 7.2 mi)

Room Amenities

Arizona Grand Resort offers 740 accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Phoenix resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Sitting area
  • Pillowtop beds
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Arizona Grand Resort has 2 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Waterpark hours may be limited and vary by season.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 59.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Self parking
  • Valet parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 20 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arizona Grand
  • Arizona Grand Phoenix
  • Arizona Grand Resort
  • Arizona Grand Resort Phoenix
  • Arizona Resort
  • Grand Arizona
  • Grand Arizona Resort
  • Grand Resort
  • Grand Resort Arizona
  • Resort Arizona
  • Arizona Grand Hotel Phoenix
  • Pointe South Mountain Resort
  • Arizona Grand Resort
  • Pointe South Mountain Resort
  • Arizona Grand Phoenix
  • Arizona Grand Resort Resort
  • Arizona Grand Resort Phoenix
  • Arizona Grand Resort Resort Phoenix

You should know

  • The seasonal pool will open in February and close in October.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.