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Hampton Inn & Suites Phoenix-Surprise

2.5 star property
Enjoy free breakfast at this Surprise hotel

Choose dates to view prices

Photo gallery for Hampton Inn & Suites Phoenix-Surprise

Lobby
Exterior
Studio, 1 King Bed, Accessible, Non Smoking
2 Queen Beds, Accessible, Non Smoking
Studio, 1 King Bed, Accessible, Non Smoking

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
14783 W Grand Ave, Surprise, AZ, 85374
  • Place, Banner Del E Webb Medical Center
    ‪5 min walk‬
  • Place, Sun Village Golf Course
    ‪3 min drive‬
  • Place, R.H. Johnson Center
    ‪4 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking

9.6 out of 10
Exceptional
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

2 Queen Beds Room, Non-Smoking

  • Sleeps 5

Two Queen Studio Suite with Sofabed

  • Sleeps 5

King Studio Suite with Sofabed

  • Sleeps 3

Mobility Access King Studio with Roll in Shower

  • Sleeps 4

View all photos for Mobility Access Two Queen Studio with tub

In-room safe, iron/ironing board, free cribs/infant beds

Mobility Access Two Queen Studio with tub

  • Sleeps 6

Mobility Access Two Queen Room with Tub

  • Sleeps 4

View all photos for One king studio sofabed nosmoking

In-room safe, iron/ironing board, free cribs/infant beds

One king studio sofabed nosmoking

9.6 out of 10
Exceptional
(25 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two queen beds nonsmoking

Two queen beds nonsmoking

Two queen beds nonsmoking

9.4 out of 10
Exceptional
(85 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two qns studio sofabed nosmoking

In-room safe, iron/ironing board, free cribs/infant beds

Two qns studio sofabed nosmoking

9.8 out of 10
Exceptional
(11 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Surprise

In Surprise .You'll find Banner Del E Webb Medical Center and Fred Kuentz Center within 2 miles (3 km) of this hotel. R.H. Johnson Center and Sun Village Golf Course are also within 3 miles (5 km).

What's nearby

  • Banner Del E Webb Medical Center - 5 min walk - 0.5 km
  • Fred Kuentz Center - 3 min drive - 2.3 km
  • Sun Village Golf Course - 3 min drive - 2.3 km
  • R.H. Johnson Center - 4 min drive - 2.3 km
  • Arizona State University - 48 min drive - 75.5 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬5 min drive
  • ‪Better Buzz Coffee - ‬5 min drive
  • ‪In-N-Out Burger - ‬5 min drive
  • ‪Circle K - ‬2 min walk

About this property

Hampton Inn & Suites Phoenix-Surprise

Enjoy free breakfast at this Surprise hotel
Hampton Inn & Suites Phoenix-Surprise offers its guests an outdoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1216 square feet (109 square meters) and includes conference space. Hampton Inn & Suites Phoenix-Surprise also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Surprise hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 4 levels
  • 1216 sq ft of conference space
  • 109 sq m of conference space
  • Built in 2005
  • Full breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Hampton Inn & Suites Phoenix-Surprise offers 100 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Similar properties

Exterior
Holiday Inn Express Surprise by IHG
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, 1,001 reviews
The price is CA $170
CA $195 total
includes taxes & fees
Apr 12 - Apr 13
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Property amenities

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 8 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hotel Phoenix-Surprise
Hampton Inn Phoenix-Surprise
Hampton Inn Phoenix-Surprise Hotel
Hampton Inn Suites Phoenix Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel
Hampton Inn & Suites Phoenix-Surprise Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel Surprise

Hampton Inn & Suites Phoenix-Surprise Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 50 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff, nice rooms.
Stayed 1 night in Dec 2025

8/10 Good

carl

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel because of it's proximity to Banner Dell Webb Hospital.
Stayed 2 nights in Dec 2025

6/10 Okay

Betsy

Liked: Cleanliness, property conditions & facilities
The toilet would not flush. House phone message light flashed for three days. We didn’t like the egg omelet breakfast preferred the scrambled eggs. Staff were all very helpful and nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
good people work here
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2025

10/10 Excellent

Frida

Stayed 1 night in Nov 2025

10/10 Excellent

Savannah

Helpful staff and clean room for the evening. Thanks!
Stayed 1 night in Nov 2025

2/10 Terrible

EZINNE

Stayed 3 nights in Nov 2025

10/10 Excellent

Georgiana

Stayed 2 nights in Nov 2025

10/10 Excellent

David

Stayed 2 nights in Nov 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2025

10/10 Excellent

Donna

Stayed 2 nights in Oct 2025

6/10 Okay

Kathleen S. Vander

Travelled with family
Bathroom could have been cleaned better.
Stayed 1 night in Nov 2025

2/10 Terrible

Pedro

Stayed 1 night in Nov 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, amenities
Lindy at the front desk was awesome and accommodating!
Stayed 2 nights in Nov 2025

2/10 Terrible

Rick

We purchased a non-refundable room for two nights. Two weeks prior to travel my husband had a heart attack and is unable to travel. I contacted Expedia and, even with documentation from the doctor, they would not allow the cancellation and refund. They referred us to Hampton. We called Hampton and they referred us back to Expedia, who collected our money. We will never purchase anything from Expedia again, we could not even speak to a live person, only email or virtual chat. Customer service and satisfaction is very very important to us, and there was absolutely no indication Expedia is interested in that. Or really Hampton for that matter.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Staff is wonderful. The complementary breakfast was also really good. I'll definitely be back
Stayed 3 nights in Nov 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice person at lobby desk, clean room. Good breakfast. A+.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service was excellent at check-in. Made us feel special.
Stayed 1 night in Nov 2025

10/10 Excellent

Gene

Stayed 6 nights in Oct 2025

10/10 Excellent

Karlayvet, El Mirage

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, I will definitely stay again
Stayed 1 night in Aug 2025

8/10 Good

amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here in past and will stay again, just wish room i was in had a full length mirror
Stayed 1 night in Nov 2025

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

james, Scottsdale

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean... Staff at the front desk very friendly. Great location.
Stayed 1 night in Nov 2025