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"Beautiful natural environment, and excellent service. !! " More

By a verified traveller on Sat 25 Jan 2020

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Hotel Description

3.5-star beachfront property near Playacar Golf Club

On the beach

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Playacar Golf Club. Mamitas Beach Club is within 3 miles (5 km) and Xcaret Eco Theme Park is within 9 miles (15 km).

All-inclusive

This all-inclusive property features 5 restaurants, 2 outdoor pools, and 2 outdoor tennis courts. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a playground, and complimentary bicycles are available on site.

Free WiFi, balconies

In addition to LCD TVs with cable channels, the 604 guestrooms offer free WiFi and balconies. Other amenities include refrigerators, free local calls, and hair dryers.

Accessible Room - 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Garden View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Garden View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Ocean View - 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Ocean View - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Viva Wyndham Maya - All Inclusive ratings based on 114 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Viva Wyndham Maya - All Inclusive

Everyone (15) Couples (3) Family (10)
5 out of 5
Beautiful natural environment, and excellent service. !!

Posted by on 25 Jan. 2020

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Comment from Hotel Management

25 Jan. 2020 by General Manager

Dear Guest, Thank you for your 5 star review. We would be delighted to welcome you back in the near future. Kind regards, General Manager Viva Wyndham Maya

4 out of 5
The coffee was horrible!! But everything else was great!

Posted by on 25 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by General Manager

Dear Guest, Thank you for your good review. Your comments will help us evaluate our amenities and services. Best regards, General Manager Viva Wyndham Maya

4 out of 5
Everything was great! The food was not that good!

Posted by on 10 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by General Manager

Dear Guest, Thank you for your good review. Your comments will help us evaluate our amenities and services. Best regards, General Manager Viva Wyndham Maya

3 out of 5
We like the food, the staff, the surroundings. the room was ok it was clean but had bugs toilet was leaking the shower had no hot water the plug in bath room was falling out of wall the ocean view I paid extra for all you mostly seen was palm trees

Posted by on 3 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by General Manager

Dear Guest, Thank you for your good comments about our staff, food and surroundings, but regret that not everything was perfect. We assure you that the involved departments were informed about these incidents and we will do our utmost to improve the quality of our services. Thank you once more for your constructive feedback and we hope that we will be able to welcome you back to the Viva Wyndham Maya in the near future. Kind regards, General Manager Viva Wyndham Maya

5 out of 5
Everyone was so friendly and helpful. I enjoyed everything!!

Posted by on 11 Jul. 2019

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Comment from Hotel Management

13 Jul. 2019 by General Manager

Dear Guest, Thank you for sharing your 5 star review of your recent stay with us at Viva Wyndham Resorts. Here at Viva Wyndham Resorts we strive to provide the high standards of service that our guests enjoy, and have come to expect from our Brand. It is therefore very rewarding when this has been achieved, and our efforts so kindly recognized. We look forward to welcoming you to stay with us at Viva Wyndham Resorts again in the near future. Kind Regards, General Manager Viva Wyndham Maya

5 out of 5
That everything was close nice views staff super friendly service great

Posted by on 8 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by General Manager

Dear Guest, Thank you so much for your valuable comments on your vacation at Viva Wyndham Maya. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Maya. Sincerely, General Manager Viva Wyndham Maya

4 out of 5
I did not like buffet ...too hot...no ac. Too enclosure...needs update

Posted by on 29 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by General Manager

Dear Guest, Thank you for your review. We assure you that your feedback will be considered in order to ameliorate our services. Please do not forget that Viva Wyndham Maya will be pleased to welcome you back. Best regards, General Manager Viva Wyndham Maya

3 out of 5
Beach was beautiful. Ala carte restaurants were great. Hotel was a disappointment-rooms very clean but old and outdated. No lotion, soaps, conditioner-just shower gel from a dispenser. Always in need or more bath towels. Very disappointed- no waiter service on the beach and long lines at the pool bar. Twice my husband was woken up from a restful nap on the beach by a staff member who needed to organize and move the beach chairs for the next day.Some vacation! Expected much more from a Wyndham resort. Been to lots of resorts in Mexico and treated much better....

Posted by on 22 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Guest service

Dear guest: We appreciate you have contacted us, it is very important for us to receive your comments. We are sorry for the inconveniences; we will attend your observations and suggestions as soon as possible in order to give you a response.

5 out of 5
Property was well kept, there is nothing I didn't dislike regarding the property.

Posted by on 6 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by General Manager

Dear Guest, Thank you for sharing your 5 star review of your recent stay with us at Viva Wyndham Resorts. Here at Viva Wyndham Resorts we strive to provide the high standards of service that our guests enjoy, and have come to expect from our Brand. It is therefore very rewarding when this has been achieved, and our efforts so kindly recognized. We look forward to welcoming you again at the Viva Wyndham Maya. Best Regards, General Manager Viva Wyndham Maya

5 out of 5
The resort was beautiful and the staff was amazing.

Posted by , from Blackstone, Massachusetts on 24 May 2019

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Comment from Hotel Management

24 May 2019 by General Manager

Dear Bethany, Thank you so much for your valuable comments on your vacation at Viva Wyndham Maya. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham Maya. Sincerely, General Manager Viva Wyndham Maya

About the Viva Wyndham Maya - All Inclusive

Location Paseo Xaman-ha, Lote, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Golf not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Kids club included
  • All food and beverages included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Viva Wyndham Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Bring your whole family to Viva Wyndham Maya - All Inclusive for summer fun including 2 outdoor swimming pools, a children's pool, and outdoor tennis courts. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a spa tub, a sauna, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 604 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 2 bars or lounges
  • 18980 sq ft of conference space
  • 1763 sq m of conference space
  • Bar by the pool
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (60.6 km / 37.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Viva Wyndham Maya - All Inclusive offers 604 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Rooms open to balconies. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Private balcony
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Viva Café - This restaurant specializes in fusion cuisine and serves dinner only. Reservations are required. Open daily.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham Maya - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.The property affirms that it follows sanitization practices of Count on Us - Wyndham guidelines.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • No elevators
  • No pets or service animals allowed
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 1.35. This fee does not apply to children under 1 year of age.

The charges below are included in your overall room price:

  • New Year's Day gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Viva
  • Maya Viva Wyndham
  • Viva Maya
  • Viva Maya Resort
  • Viva Maya Wyndham
  • Viva Wyndham Maya
  • Viva Wyndham Maya Playa del Carmen
  • Viva Wyndham Maya Resort All Inclusive
  • Viva Wyndham Maya Resort All Inclusive Playa del Carmen
  • Wyndham Viva Maya
  • Viva Wyndham Maya All Inclusive Playa del Carmen
  • Viva Wyndham Maya Resort
  • Viva Wyndham Maya Resort Playa del Carmen
  • Playa Del Carmen Wyndham
  • Viva Wyndham Maya Hotel Playa Del Carmen
  • Viva Wyndham Maya Riviera Maya/Playa Del Carmen Mexico
  • Wyndham Hotel Playa Del Carmen
  • Wyndham Playa Del Carmen
  • Wyndham Maya
  • Viva Wyndham Maya All Inclusive
  • Viva Wyndham Maya Inclusive
  • Viva Wyndham Maya
  • Viva Wyndham Maya - All Inclusive Playa del Carmen
  • Viva Wyndham Maya - All Inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.