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4.4 out of 5

"The Staff was excellent, food was very good but limited to more seafood which I do not like. My wife loves seafood and said it was wonderful. I will ... " More

By a verified traveller on Mon 14 Oct 2019

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Hotel Description

4-star beachfront resort near Playa de los Muertos

Beachside getaway

Your stay at this South Hotel Zone resort places you within 2 miles (3 km) of Cruise Ship Terminal and Malecon. Playa de los Muertos and Olas Altas Street are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and 3 outdoor pools are all featured at this smoke-free resort. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, comfy beds

The 100 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include balconies, 24-hour room service, and LCD TVs with cable channels.

Deluxe Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 5 Max

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Everyone (7) Couples (1) Family (1)
5 out of 5
The Staff was excellent, food was very good but limited to more seafood which I do not like. My wife loves seafood and said it was wonderful. I will say the staff went out of their way to make stuff I like by excluding the seafood portions. The rooms and views were really good, however the beds are advertised as queen beds but were in fact only double beds which was not ideal given our size. I highly recommend Sunset Plaza

Posted by , from Elysian on 14 Oct. 2019

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Comment from Hotel Management

7 Nov. 2019 by Resort Manager

Thank you very much for your 5 star review, I am sharing it with the Chef to work on this matter, Sincerely Javier Vergara

3 out of 5
Clean Very Nice Food !! The hot water wasn’t working in the rm ,After to another rm there was the Sam issue

Posted by on 20 Jul. 2019

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4 out of 5
the pool was heated which was great. Not very much to do at night.

Posted by on 24 May 2019

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Comment from Hotel Management

28 May 2019 by Resort Manager

Dear Guest You are our priority, and as you said, not much to do, because Sunset Plaza Beach Resort & Spa is the perfect location for just to relaxa and enjoy besides pamper you. From all of us Our warmest regards

5 out of 5

Amazing Experience!

If you are looking for an amazing hotel stay this is your place! Everyone is fantastic! I will definitely be back!

Posted by , from California on 23 Oct. 2017

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5 out of 5

Very nice & friendly

Very good location, customer friendly staff. Good food, close to airport. Family orinted atmosphere. Would like to go back again next year. Only negative point was too hot but that was not their fault.

Posted by on 4 Jul. 2017

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5 out of 5

Wonderful hotel with incredible staff

Jr. suite was incredible. Whole hotel was very clean. Staff was amazing, especially servers at the Aqua bar, poolside and restaurants. Zen spa was wonderful. Staff was very helpful with tips and suggestions. Just wish once we said no to time share presentation they would have stopped pushing. Truly a wonderful 9 days in paradise.

Posted by , from Grove City, Ohio on 18 Sep. 2016

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2 out of 5

No Cold Beer

Pros: The views are amazing! Cesar the waiter was wonderful and bartender Adalberto was great!
Cons: Get Cold beer. If you offer drinks have them in stock. It is not acceptable to be out of so many things!
Location: About a four dollar cab ride to downtown. Do NOT do the city and tequila tour unless you want to shop at expensive shops.
Overall good place to go for the price. The food was hit and miss. The main issue for me we the lack of cold beer. They offer nice beers and liquors but are always out. They didn't have any light beer on draft either. Management was not helpful. I felt bad for the waiters too because they did not get tips for bringing beer when there is none! If i was not a beer drinker i would give this hotel a higher rating. This hotel is not the best for children. It seemed to be mostly middle aged adults. It is not a party resort for sure. The hotel next door plays loud music though.

Posted by , from Portland OR on 24 Feb. 2016

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3 out of 5

Nice hotel, close to the beach.

The property is quite nice and the majority of the staff is fantastic. There is a lot of pressure to attend the timeshare sales presentation. The food choices are limited and reservations are required for "special event" dinners - but there's no listing of when these dinners occur. Skip the all-inclusive and get tacos in town at Pepe's!

Posted by on 27 Dec. 2015

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5 out of 5

Wonderful hotel on the beach

Pros: Breakfast food, quality of hotel, friendliness of staff, proximity to beach.
Cons: The dinner options and quality need to be improved, there were only 5 or so selections to choose from and they were not that good. Again dinner only.
Location: Close to the marina, airport, and downtown. Within 10 minutes of a lot of things, shopping, other restaurants and pharmacy's.
This is a wonderful hotel with a great staff. We did all inclusive which covers meals, drinks and gratuity and the staff were just as friendly and not looking for anything extra. The rooms were up to date and clean, they cleaned your room twice a day and provided snacks and drinks in your room. The breakfast food and pool area food was great, the dinner options and quality could use some work. There were games to play and a small gym which was great. You are right on the beach for walking, swimming and jet ski or other activity rentals. Please note they will ask you when you get your welcome package to listen to an 1 1/2 hour time share presentation and for doing this they will give you free/discounted tours, spa treatments or other things you may want to do while on your trip. You do not have to listen to the presentation and can say no, but please note that if you do accept to listen to their presentation it WILL be a high pressure 1 on 1 sales pitch to get you to buy a timeshare. If you have not experienced this before please be aware that it can be quite overwhelming. You can still say no to buying a timeshare after the pitch and are entitled to whatever perks they promised you but they will not be happy you are saying no and will try and get someone else to sit down and convince you... Again if you are prepared for this its all good, but if not be aware so it doesn't ruin your vacation.

Posted by , from Sacramento on 26 Aug. 2015

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5 out of 5

great!!!, son nice !!!

so clean; the staff are very friendly. Everything was excellent. Definitely if we go back to Puerto Vallarta we will get it aging

Posted by , from New York, NY on 6 Nov. 2013

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About the Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Location Diego Rivera 121, Puerto Vallarta, JAL 48330

All-inclusive Details

  • Food and beverage restrictions apply
  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Minibar beverages - restrictions apply
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included

Property Features

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi. This Art Deco resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. This 4-star Puerto Vallarta resort is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Built in 2010
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (6 km / 3.7 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive offers 100 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Select Comfort beds
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

El Mirador Bistro Grill - This restaurant serves breakfast, brunch, lunch, and dinner.

La Trattoria di Luciano - This fine-dining restaurant serves dinner only. Reservations are required.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sunset Plaza Beach Resort & Spa Pto Vallarta All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunset Beach Plaza
  • Sunset Plaza
  • Sunset Plaza Beach
  • Sunset Plaza Beach Puerto Vallarta
  • Sunset Plaza Beach Resort
  • Sunset Plaza Beach Resort Puerto Vallarta
  • Sunset Plaza Resort
  • Sunset Plaza Beach Resort Pto Vallarta All Inclusive
  • Sunset Plaza Beach Resort Pto All Inclusive
  • Sunset Plaza Beach Pto Vallarta All Inclusive
  • Sunset Plaza Beach Pto All Inclusive
  • Sunset Plaza Beach Resort Spa Pto Vallarta All Inclusive
  • Sunset Plaza Pto Inclusive
  • Sunset Plaza Beach Resort Spa Pto Vallarta All Inclusive

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.