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Comfort Suites Innsbrook - Short Pump

2.5 star property
Victorian hotel near Short Pump Town Center

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Photo gallery for Comfort Suites Innsbrook - Short Pump

Lobby
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Free daily buffet breakfast
Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
4051 Innslake Dr, Glen Allen, VA, 23060
  • Place, Elk's Lodge
    ‪4 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom shower

Studio Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, pillowtop beds, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Deluxe Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

Studio Suite, Multiple Beds, Non Smoking

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Glen Allen

In shopping district.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Also, Virginia Hospital & Health is within 3 miles (5 km) and Bowlero West End is within 6 miles (10 km).

What's nearby

  • Elk's Lodge - 4 min drive - 3.1 km
  • Short Pump Town Center - 4 min drive - 4.5 km
  • University of Richmond - 10 min drive - 11.8 km
  • Virginia Commonwealth University - 13 min drive - 20.8 km
  • Greater Richmond Convention Center - 15 min drive - 22.8 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Wawa - ‬15 min walk
  • ‪Golden Corral - ‬18 min walk
  • ‪Panera Bread - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Cupertino's NY Bagels & Deli - ‬11 min walk

About this property

Comfort Suites Innsbrook - Short Pump

Victorian hotel near Short Pump Town Center
Comfort Suites Innsbrook - Short Pump offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Free breakfast is available daily. Event space at this hotel measures 1640 square feet (148 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Comfort Suites Innsbrook - Short Pump. Free self parking is available. You'll have access to the indoor pool and health club at a partner property.
  • 1 building
  • 125 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1640 sq ft of conference space
  • 148 sq m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Water dispenser
Comfort Suites Innsbrook - Short Pump offers 125 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with double sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

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Extended Stay America Suites Richmond Glen Allen Short Pump
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
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CA $131 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 5 children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Comfort Suites Innsbrook - Short Pump Reviews

Reviews

6.4
Rating 10 - Excellent. 266 out of 1000 reviews
Rating 8 - Good. 180 out of 1000 reviews
Rating 6 - Okay. 178 out of 1000 reviews
Rating 4 - Poor. 154 out of 1000 reviews
Rating 2 - Terrible. 222 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
Stayed 2 nights in Oct 2025

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice room great pool
Stayed 2 nights in Oct 2025

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was clean and the black lady with the nails went above and beyond. I will return again.
Stayed 1 night in Jun 2025

10/10 Excellent

Abel

Stayed 4 nights in Oct 2025

10/10 Excellent

dallas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Delaney

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES EVERYWHERE
Stayed 1 night in Oct 2025

2/10 Terrible

Dennis

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic
Stayed 2 nights in Oct 2025

2/10 Terrible

Shaharier

Disliked: Cleanliness
Stayed 1 night in Oct 2025

4/10 Poor

Nileesha

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was spacious but it smelled awful. And the bathroom was not it with the just the surfaces were dirty. There were actual bugs. And I wish I had read reviews before going. I would recommend you book a different hotel than this one.
Stayed 1 night in Oct 2025

2/10 Terrible

Kip

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of the room online didn't match the room. The showed pictures a walk-in shower but there was a bathtub. There was a photo shopped doorway showing a kitchen in the room. There was a hairdryer holder in the bathroom but no hairdryer asked for one took almost two hours until I got one. Iron holder in the closet wasn't there had to request one. And the worst part the cockroaches where everywhere.
Stayed 3 nights in Oct 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
We checked in late on a Friday evening and found the room to be dirty with stains on the carpet and furniture. The state of the bathroom was worse; peeling wallpaper, a missing light fixture, mold on the air vent, and the kicker was the three roaches crawling around the bathroom floor. We checked out as fast as we could. Don’t stay here.
Stayed 2 nights in Oct 2025

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in very sad shape. I regret that I didn't read current reviews for this hotel. We had a roach infestation in our room. There were many areas of room which had not been cleaned for a long time. The freezer in the small fridge was a big ice block and hadn't been defrosted for a long time. The tub looked awful and was not clean. The hallways had a dingy dirty carpet where there were spills that were never cleaned up and had dirt and particles of whatever sticking to them. It is not the Comfort Suites standards that we have been used to over the years. Will definitely reconsider our investment in Choice Hotels International in the future. Just wished that someone cared like they used to.
Stayed 1 night in Oct 2025

2/10 Terrible

Darcus

Disliked: Cleanliness
There were bugs in the room a live and dead
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Oct 2025

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has an awful smell as you entered through the doors. My room #130 smelled as well. One of the couch cushions was missing. The curtains were broken and the desk chair’s arm was hanging off. I had a 3 days reservation. I debated on checking out, but was out most of the day. The next night I returned, the smell in my room was worse, they allowed pets and I realized the heat was on. At 2 am I got up to turn off the heat hoping it would help and noticed something on the floor, at a closer look I saw that is was a bug, then I saw one in the dust ruffle of the bed. I got phone and turned on the flashlight and bugs (probably) cockroaches started moving everywhere. I went down the the front desk, Dale was nice, and gave me another room. I went back to get my stuff. I saw one on the bench my suitcase was on. I grabbed my purse and I came out of my purse, I dumped it on the tile floor and there were 4-5 in my purse. There were several in my suitcase as well. I tried my best to get them out of my stuff. I went up to my new room, 2:30 am now, immediately saw one on the wall and then another by the TV. I took my stuff back down to the desk and said I can’t do this. I checked out, Dale did refund that night and cancelled the next night. I will write Comfort Inn as well, but what harrowing experience.
Stayed 3 nights in Oct 2025

4/10 Poor

Doris

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I am disabled with copd and everyone on the floor I was on smoked Marijuana constantly. It was very hard for me to breathe. I told the front desk and it seemed to get worse. The carpet in the room smelled.
Stayed 7 nights in Oct 2025

2/10 Terrible

Kelly

Disliked: Staff & service
Stayed 6 nights in Oct 2025

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
BUGS EVERYWHERE, BLACK MOLD EVERYWHERE AND THE WHOLE BUILDING
Stayed 2 nights in Oct 2025

2/10 Terrible

Charles

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have lived in the Richmond tri cities area for 40 plus years and moved to the country, for work, about eight years ago. Knowing this as an affluent section of town we were pleased to book a room on such short notice for my upcoming early morning medical procedure. We arrived that evening and were impressed with the lobby with it's half-curved staircase leading to a 2nd floor dining area. We checked in and made our way to our 4th floor room. Opened the door to a spacious room with dirty mirrors, stained couch, and a carpet that hadn't been vacuumed in a while. I went to the bathroom to take a shower and spent at least 10 minutes trying to find the hot setting on the shower control,(I'm a retired plumber with over 30 years experience in the building maintenance field) the shower control shouldn't rotate 360 degrees! We settled in and went to sleep. I woke up and went to the bathroom to wash away the night, and waiting for me on the counter was a nice sized cockroach. Looking around I could see they were in the shower and crawling up the walls. We packed our things and left the room. Reaching the lobby to check-out, there was a bowl with a sign to leave the keycards. I had to enter the "employees only" door to the office to tell the young man with an attitude that I wanted a receipt. A really hard look should be taken at the management (or lack of) of this property!
One of many roaches
Spider
Shower diverter
Stayed 1 night in Oct 2025

6/10 Okay

Ruth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Crumbs on the floor in the room. A clump of hair in the closet of the room. Smoke smell in all the hallways.
Stayed 1 night in Oct 2025

4/10 Poor

John

Business traveller
Disliked: Cleanliness, property conditions & facilities
Carpets dirty throughout toilet loose , breakfast area seemed clean ,
Room lock broken
No smoke detector
Wall paper and paint peeling
Stayed 1 night in Oct 2025

2/10 Terrible

Shaneki

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty. It had roaches and the initial room the toilet didn’t work. They moved me to a different one and it was roaches in there too
Stayed 1 night in Oct 2025

6/10 Okay

Marjorie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was scarce. Coffee was thick. Don’t bother just go to one of the many restaurants nearby. Room had ants, spiders and other bugs. Mostly in the bathroom. Hotel is in need of a renovation. Peeling paint, stained carpet and black grease looking smears on the bathroom door.
Stayed 1 night in Oct 2025

8/10 Good

Meily, henrico

Stayed 3 nights in Oct 2025

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.
Stayed 2 nights in Sep 2025