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Hilton Garden Inn Richmond Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Hilton Garden Inn Richmond Innsbrook

Indoor pool
1 bedroom, premium bedding, in-room safe, desk
Exterior
Lobby
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Hot tub
  • Pool

Explore the area

Map
4050 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪3 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Hearing Accessible

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Hearing Accessible

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Hearing Accessible

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Flat-screen TV, pay movies

Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Room, 1 King Bed, Accessible Bathtub

8.0 out of 10
Very good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible Shower

Bathroom shower

Room, 1 King Bed, Accessible Shower

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King

Flat-screen TV, pay movies

King

8.6 out of 10
Excellent
(46 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Flat-screen TV, pay movies

Room, 2 Queen Beds

8.6 out of 10
Excellent
(10 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Accessible Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible Shower

Bathroom shower

Studio Suite, 1 King Bed, Accessible Shower

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the area

Glen Allen

Near the airport.Within 3 miles (5 km) of this Glen Allen hotel, you'll find Short Pump Town Center and Elk's Lodge. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 3 min drive - 3.8 km
  • Henrico Doctors' Hospital - 7 min drive - 8.2 km
  • University of Richmond - 10 min drive - 11.2 km
  • Lewis Ginter Botanical Garden - 12 min drive - 13.8 km
  • Virginia Commonwealth University - 15 min drive - 20.1 km

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬20 min walk
  • ‪Noodles & Company - ‬4 min walk
  • ‪Cracker Barrel - ‬2 min drive
  • ‪Silver Diner - ‬4 min walk
  • ‪The Beach House - ‬5 min walk

About this property

Hilton Garden Inn Richmond Innsbrook

3-star hotel near Short Pump Town Center
Hilton Garden Inn Richmond Innsbrook offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 2080 square feet (193 square meters) and includes conference space. The business-friendly Hilton Garden Inn Richmond Innsbrook also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee.

This 3-star Glen Allen hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2080 sq ft of conference space
  • 193 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hilton Garden Inn Richmond Innsbrook offers 155 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 5.12 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 20 for adults and USD 9 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 9 to 20 for adults, and USD 9 to 20 for children
  • Self parking fee: USD 5.12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 7 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Innsbrook
Hilton Garden Inn Richmond
Hilton Garden Inn Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Richmond Hilton Garden Inn
Glen Allen Hilton
Hilton Garden Inn Glen Allen
Hilton Glen Allen
Hilton Richmond Innsbrook
Hilton Garden Inn Richmond Innsbrook Hotel
Hilton Garden Inn Richmond Innsbrook Glen Allen
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen

Hilton Garden Inn Richmond Innsbrook Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1003 reviews
Rating 8 - Good. 252 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 77 out of 1003 reviews
Rating 2 - Terrible. 66 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Armand

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a remote park like setting. Very pretty. The young lady at the front desk is friendly and efficient.
Stayed 1 night in Jun 2025

4/10 Poor

Rollin

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool was kinda gross, stuff floating in it. Hot tub was broken... Was looking forward to that after a 5 hour drive and paying double the money over a hotel that didn't have one 😡 My room's shower leaked, had brown stains in it (what I hoped were just hard water stains). Floor in the bathroom had significant water damage. Tiles were popping off when you walk on them. Toilet had obviously leaked all over at some point judging by the janky caulk job at the base of the toilet. The facility seemed run down a bit. Missing ceiling tiles and what appears to be mold and leakage in the hallway just past the lobby. Despite all the issues, the hotel was safe, the bed was clean, comfy and quiet. I got a decent night's sleep (which is most important). The hotel had good coffee and a good breakfast buffet even though it's over priced. Be sure to buy the voucher/upgrade for $5 a person or it will cost you $16 each if you end up paying at the hotel. The staff were pleasant and tried to compensate for the room by giving me free snacks. My experience overall was just "ok". Probably wouldn't come back to this hotel or recommend it if you got other options. If you're in a pinch a need and need a spot to crash, then this will do just fine.
Stayed 1 night in Mar 2025

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often snd it’s great for us. I would like to see that $50 credit hold credited back please.
Stayed 1 night in Mar 2025

4/10 Poor

Lawrence

Liked: Amenities
When I checked into my room, the faucet in the bathroom was dripping consistently. When I called front desk, they advised "Unfortunately we don't have any other rooms so there's not anything we can do." I would have thought they would have at least sent a maintenance employee up to check it out and see if they could stop it.. There was also this orange stain in the bathroom that made me feel concerned that it wasn't cleaned. On top of that, there was kids running back and forth throughout the entire hotel including the hallways so that was super annoying hearing screaming and kids chasing each other. I've stayed at multiple Hiltons, and never that those experiences. I will say that the bed was super comfortable though.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rebecca

Stayed 2 nights in Mar 2025

10/10 Excellent

Legacy

Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

mcleodd

Good Stay , but other guest impacted it.

I stay here frequently and enjoy it . The staff is amazing and the elevator that was out for 2 months is back up and running. Only issue this time were other guest and children. Very loud around the pool , no one from the staff to address and my laptop got wet while working.
Stayed 1 night in Mar 2025

2/10 Terrible

Bobbie

Stayed 1 night in Mar 2025

2/10 Terrible

Nagesh

Travelled with family
The lift was not working and the room offered was on the fifth floor. The staff let us know that they could not communicate to us because we booked through Expedia. That was in my mind a couple out .customera should be treated consistently regardless of the channel used for booking. If not , close that channel. As a customer, I don't see any value booking through Expedia and also would hesitate to book at Hilton given how casually they blamed Expedia for the lack of communication and inconvenience caused.
Stayed 2 nights in Feb 2025

2/10 Terrible

Jessi

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe we would have had better service, and a better quality room at a Super 8. Where do I begin? The tub faucet runs a solid steam of water, when in the off position, so the room has a free bonus water feature. The lady at the desk was sweet, but was fully aware and clear she was unable to do anything about it. If you get physical key cards at the desk- don't expect them to work - less than 1/6 of the cards for our large group worked. But don't worry, you can go back downstairs by taking the stairwells, exiting the building and walking around the EXTERIOR of the HILTON HOTEL to go to the front desk as the elevators are broken. The furniture is torn up, we actually took timestamp photos so we wouldn't be blamed! But for those of you who choose to book - just know here you have to request towels/trash service. This is no longer an automatic service- so if you know you're going to need towels, grab them before you hike around the building and up the stairs. Please be extra cautious as the exterior stairwell doors are not key cards protected/do not latch so if safety is a concern, you may want to look elsewhere. This hotel stay was an absolute disappointment and should never be considered or apart of the HILTON brand/reputation - do not be fooled, it may have the name but zero of the HILTON quality.
Stayed 2 nights in Feb 2025

8/10 Good

Susan

Stayed 1 night in Feb 2025

8/10 Good

Brenton

Liked: Cleanliness, staff & service
No working elevator
Stayed 3 nights in Feb 2025

2/10 Terrible

Amy

Stayed 1 night in Feb 2025

4/10 Poor

Jolisha

Stayed 1 night in Feb 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
There was a huge blood stain on the pull out couch the elevator is broken and me and my fiance had to climb 6 flights of stairs with our luggage I am very displeasesd
Stayed 1 night in Feb 2025

10/10 Excellent

WANDA

Stayed 1 night in Feb 2025

2/10 Terrible

margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Horrible stay

Traveling to Richmond to care for ill mother. At check in we were told the elevator was broken. It had been for over 3 weeks. We had to carry our luggage outside the main building to a stairwell, which was unsecured and unlocked and walk up to our floor. With our luggage. My first room was on the fifth floor. I asked to be switched to a lower floor because of mobility issues. I would switch to the second floor, where the room had brown stains on the duvet cover hair in the shower and the shower was wet, and there was leftover food in the refrigerator from previous guest. The room also had a layer of dust on higher areas. A woman came up, who said she was from the kitchen, handed her sheets and said she was not certified to change the bed. She removed the food. Venus was very understanding and I am working with her and the third-party booking agent for a refund. I’m not sure how this hotel stays open though with ADA certifications and laws as nobody with a walker, crutches, or scooter or wheelchair would be able to access their room.
Stayed 1 night in Feb 2025

10/10 Excellent

Jarvus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Katherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
broken elevator and noisy establishment across the street
Stayed 1 night in Feb 2025

10/10 Excellent

ruth

Travelled with partner
Liked: Cleanliness, staff & service
We’ve stayed here several times. It’s a beautiful property with dining and a pool. Currently elevators are being replace so you have to use steps and a bit of a walk. This is only temporary so maybe just check on progress before you book.
Stayed 1 night in Feb 2025

4/10 Poor

Janet

Travelled with family
Disliked: Cleanliness, property conditions & facilities

No elevator and bathroom with hair and dried vomit

Upon arrival, I was informed elevator was out of service. Although desk clerk related correct phone number, there had been no contact to me reporting no elevator service or to give me opportunity to change my reservation to another hotel. She stated that they had tried to contact me that same day but also claimed they were having problems with their phone lines as well. So climbing stairs to 3rd floor less than optimal when carrying luggage but also required going outside to get to stairs during a very rainy weekend. No accommodation for inconvenience such as complimentary breakfast. Of note, when I asked how long elevator was out of service to Bill who kindly helped carry my luggage up 3 flights of stairs, he honestly told me elevators were out of service for “2 weeks” and yet no notification of this prior to my check in and reservations made more than 2 weeks in advance. In addition, there was hair on toilet and tub and what appeared to be remnants of dried up vomit in the tub.
Stayed 3 nights in Feb 2025