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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
3-star hotel perfect for exploring Richmond

Choose dates to view prices

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Outdoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym

Explore the area

View in a map
8008 W. Broad St, Richmond, VA, 23294
  • Place, Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Place, University of Richmond
    ‪8 min drive‬
  • Place, Short Pump Town Center
    ‪9 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Richmond

City center stay.Your stay at this Laurel hotel places you within 3 miles (5 km) of Virginia Hospital & Health and Henrico Doctors' Hospital. Regency Square Mall and University of Richmond are also within 6 miles (10 km).

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 3.4 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.9 km
  • University of Richmond - 8 min drive - 6.4 km
  • Short Pump Town Center - 9 min drive - 11.0 km
  • Virginia Commonwealth University - 12 min drive - 15.0 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬6 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Joen Korean Restaurant - ‬11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

3-star hotel perfect for exploring Richmond
Holiday Inn Hotel and Suites Richmond West End by IHG offers its guests an outdoor pool and a fitness center. There's a restaurant on site. Business amenities include a 24-hour business center and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1700 square feet (158 square meters) and includes conference space. A terrace, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Richmond hotel.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 1700 sq ft of conference space
  • 158 sq m of conference space
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Springhill Suites by Marriott Richmond Northwest

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  • Parking included
  • Free WiFi
  • Air conditioning
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • Elevator
  • Hardwood flooring in room

Room amenities

Entertainment

  • LCD TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Reviews

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 195 out of 328 reviews
Rating 8 - Good. 72 out of 328 reviews
Rating 6 - Okay. 34 out of 328 reviews
Rating 4 - Poor. 14 out of 328 reviews
Rating 2 - Terrible. 13 out of 328 reviews

Reviews

8/10 Good

Christina

Stayed 2 nights in Jun 2025

6/10 Okay

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding on my bed had a very funny smell... I didn't say anything to the property because I wasn't sure 1. What they would do and 2. I wasn't sure where the smell was exactly. 3. They probably wouldn't have believed me. I got a king suite and the tv reception was so spotty that watching tv in the living room was not happening. (So what was the point for the upcharge for a room that was really not usable?) The staff is FABULOUS. Regardless of the cons, I'll be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joshua

Stayed 1 night in Jul 2025

2/10 Terrible

Nick

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Ac didnt work the entire time we were there after telling the front desk 3 times. Housekeeping never swept. Hallways trash was never emptied. They charge $5 for an energy drink
Stayed 4 nights in Jul 2025

10/10 Excellent

Susan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay for business. Comfy bed and pillows is always a plus and DOVE products even better!!! Front desk staff helpful and friendly!
Stayed 1 night in Jul 2025

8/10 Good

Melissa

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Taurus

Stayed 1 night in Jul 2025

6/10 Okay

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I had a problem with was that the TV 📺 didn't work. The cable seemed to be out.
Stayed 1 night in Jul 2025

10/10 Excellent

Skyler

Stayed 1 night in Jul 2025

10/10 Excellent

CHUN YI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kiesha

Stayed 1 night in Jul 2025

6/10 Okay

Travis

Stayed 1 night in Jun 2025

10/10 Excellent

Benjamin

Liked: Cleanliness
Stayed 3 nights in Jul 2025

8/10 Good

Sanja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Theresa, Spencerport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and accomplishments
Stayed 1 night in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

8/10 Good

Mitra

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
You can smell the newness and renovations. Extremely pleased with the hotel and the room. Very comfortable bed, pillows, blankets. Sparkling clean and new. Staff pleasant and helpful. The only reason I gave it 4 out of 5 was the food. Food options were good enough but very greasy, burger was rubbery, salad was soggy and drenched in dressing. But overall it was a very good stay. Would definitely stay here again.
Stayed 2 nights in Jun 2025

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Malachi

Stayed 2 nights in Jun 2025

10/10 Excellent

mary

Liked: Cleanliness, property conditions & facilities
Clean & recently refurbished
Stayed 1 night in Jun 2025

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice. Customer service was phenomenal.
Stayed 2 nights in Jun 2025

10/10 Excellent

GINO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brand new! Super clean
Stayed 3 nights in Jun 2025