"The room was clean & comfortable. When we opened the refrigerator to put something in water came pouring out. It seems the ice part melted in the tr ... " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

3-star hotel with an outdoor pool, connected to a shopping center

In shopping district

You'll find St. Agnes Cathedral and Fun Station USA within a 15-minute walk of this Rockville Centre hotel. New York Equestrian Center and Hempstead Lake State Park are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like continental breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Room service, premium bedding, and rainfall showerheads are also available.

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$164 per night

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Mill River Manor ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Mill River Manor

Everyone (9) Couples (1)
3 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

8 May 2019 by andrew

Thank you so much for your review of our Hotel. We apologize if we did not meet your expectations and hope you will give us another chance to improve on your previous experience.

4 out of 5
I'm not a fan of outdoor corridors. You can tell the building is from another time. But the room was very clean and had all that we needed for a quick one night stay. Could have used more shampoo and conditioner for 2 people. Barely enough for 1 in the new packages the hotels seem to favor.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by andrew

We do appreciate your feedback and will try to make the improvements that we can for your next stay. If you do need extra of anything during your next stay please ask the front desk. We try to accommodate to what our guests need.

2 out of 5
staff was vert friendly. otherwise the place not that great!

Posted by on 26 Feb. 2019

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Comment from Hotel Management

6 Mar. 2019 by andrew

I am so sorry that you had issues during your stay. We strive to make every guest experience the best one possible.

5 out of 5
This place was AWESOME!!! They allowed me to check in almost 2 hours early! They have a microwave and mini fridge. The room was immaculate. The customer service was excellent! I would definitely visit again!😄😄😄

Posted by on 22 Feb. 2019

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Comment from Hotel Management

6 Mar. 2019 by andrew

So glad to hear you had such an amazing stay. I love hearing that you received great customer service. We can't wait to see you again.

3 out of 5
Very noisy late at night. Someone broke a car window in the parking lot and we called and repouit. Breakfast was decent.

Posted by on 31 Dec. 2018

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3 out of 5
The room was clean & comfortable. When we opened the refrigerator to put something in water came pouring out. It seems the ice part melted in the tray then refroze & then melted again. I cleaned it up & dumped the ice from the tray in the sink. I then called the front desk to report it & the girl said she would send someone up. We waited 1 hour & nobody came up to check it out so we left to go to our affair.

Posted by on 20 Aug. 2018

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3 out of 5
Close to everything. But the springs coming out of the bed we’re terrible. We couldn’t wait to go home and sleep in a comfortable bed. But the breakfast was great and the coffee was great!

Posted by , from Rockville Centre, NY on 23 Jul. 2018

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3 out of 5


All the rooms (regardless of which floor you are on) face outside to the parking area. If you leave the curtains open, anyone walking by can see into your room. On the first night someone was locked out of their room around 1AM and repeatedly banged on their door yelling at the person inside to let them in. On the second night there were after Prom parties being held in the rooms. The noise didn't stop till around 2AM.

Posted by on 8 May 2017

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5 out of 5

Overnight Stay

I had a wonderful stay at this hotel. This is my second time staying at this Best Western Hotel. The rooms are clean, but a bit small. Nonetheless, very comfortable. I also enjoyed the complimentary breakfast. Will definitely stay there again and again.

Posted by , from New Yor, NY on 27 Mar. 2017

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5 out of 5

Wonderful overnight stay.

I was pleasantly surprised at how clean and beautiful the rooms were. I would stay again in a minute.

Posted by on 6 Mar. 2017

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About the Best Western Mill River Manor

Location 173 Sunrise Hwy, Rockville Centre, NY 11570

Renovations + Closures

The property will be renovating from 01 May 2019 to 31 August 2019 (completion date subject to change). The following areas are affected:

  • Dining venue
  • One of the dining venues

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Best Western Mill River Manor offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 6500 square feet (585 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Mill River Manor. Free self parking is available. This 3-star Rockville Centre hotel is smoke free.

  • 100 guestrooms or units
  • 5 levels
  • 2 buildings
  • 6500 sq ft of conference space
  • 585 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free RV, bus, truck parking


  • Airport: New York, NY (JFK-John F. Kennedy Intl.) (19.5 km / 12.1 mi)
  • Train station: Rockville Centre Station (0.4 km / 0.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Mill River Manor offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. This Rockville Centre hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Cala de Mare - Overlooking the pool, this bistro specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • Only service animals are allowed

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.