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"Good location for me this time. Hope I don't have t go back tho. Beds were too soft, breakfast was mediocre at best. " More

By a verified traveller on Mon 04 Nov 2019

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Hotel Description

3-star hotel with free parking, connected to a shopping center

Close to airport

Within a 15-minute walk of the hotel, you'll find St. Agnes Cathedral and Fun Station USA. New York Equestrian Center and Hempstead Lake State Park are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, a fitness center, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the seasonal outdoor pool and free perks like continental breakfast and free self parking.

Flat-screen TVs, refrigerators

Featuring conveniences like refrigerators and microwaves, the 100 guestrooms also offer room service and flat-screen TVs with satellite channels. Other amenities include premium bedding, rainfall showerheads, and coffee/tea makers.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$163* Per night/room 6 Jul. - 7 Jul.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Mill River Manor ratings based on 15 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Mill River Manor

Everyone (11) Couples (2) Family (1)
3 out of 5
Good location for me this time. Hope I don't have t go back tho. Beds were too soft, breakfast was mediocre at best.

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Andrew

Thank you so much for your review of our Hotel. I would love to know what was mediocre about breakfast so I can make the proper changes. Hopefully you stay again in the future so we can improve on this past stay.

2 out of 5
Dingy, old hotel badly in need of updating. The air conditioning unit in our room leaked, resulting in a bad odor. The hotel's location allows them to grossly overcharge for you get. I would say this place is comparable to a $60 a night motel.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by Andrew

I Want to thank you for taking the time give us feedback on your stay. I am very sorry for the issues you encountered. We never want our guests to leave unhappy. We are going to be doing a full renovation at the end of the year which should address the issues that your brought up. Hopefully we see you after the renovations so we can show you all of the improvements we have made.

4 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Andrew

Thank you so much for your review of the Hotel. We hope to see you again soon in the future.

3 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

8 May 2019 by andrew

Thank you so much for your review of our Hotel. We apologize if we did not meet your expectations and hope you will give us another chance to improve on your previous experience.

4 out of 5
I'm not a fan of outdoor corridors. You can tell the building is from another time. But the room was very clean and had all that we needed for a quick one night stay. Could have used more shampoo and conditioner for 2 people. Barely enough for 1 in the new packages the hotels seem to favor.

Posted by on 1 Mar. 2019

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Comment from Hotel Management

8 Mar. 2019 by andrew

We do appreciate your feedback and will try to make the improvements that we can for your next stay. If you do need extra of anything during your next stay please ask the front desk. We try to accommodate to what our guests need.

2 out of 5
staff was vert friendly. otherwise the place not that great!

Posted by on 26 Feb. 2019

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Comment from Hotel Management

6 Mar. 2019 by andrew

I am so sorry that you had issues during your stay. We strive to make every guest experience the best one possible.

5 out of 5
This place was AWESOME!!! They allowed me to check in almost 2 hours early! They have a microwave and mini fridge. The room was immaculate. The customer service was excellent! I would definitely visit again!😄😄😄

Posted by on 22 Feb. 2019

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Comment from Hotel Management

6 Mar. 2019 by andrew

So glad to hear you had such an amazing stay. I love hearing that you received great customer service. We can't wait to see you again.

3 out of 5
Very noisy late at night. Someone broke a car window in the parking lot and we called and repouit. Breakfast was decent.

Posted by on 31 Dec. 2018

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3 out of 5
The room was clean & comfortable. When we opened the refrigerator to put something in water came pouring out. It seems the ice part melted in the tray then refroze & then melted again. I cleaned it up & dumped the ice from the tray in the sink. I then called the front desk to report it & the girl said she would send someone up. We waited 1 hour & nobody came up to check it out so we left to go to our affair.

Posted by on 20 Aug. 2018

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3 out of 5
Close to everything. But the springs coming out of the bed we’re terrible. We couldn’t wait to go home and sleep in a comfortable bed. But the breakfast was great and the coffee was great!

Posted by , from Rockville Centre, NY on 23 Jul. 2018

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About the Best Western Mill River Manor

Location 173 Sunrise Hwy, Rockville Centre, NY 11570

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Mill River Manor offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 6500 square feet (585 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Mill River Manor. Self parking is free. This 3-star Rockville Centre hotel is smoke free.

  • 100 guestrooms or units
  • 5 levels
  • 2 buildings
  • 6500 sq ft of conference space
  • 585 sq m of conference space
  • Continental breakfast (free)
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (19.5 km / 12.1 mi)
  • Train station: Rockville Centre Station (0.4 km / 0.3 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Mill River Manor offers 100 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Cala de Mare - Overlooking the pool, this bistro specializes in Italian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Hotel Names

  • Best Western Mill
  • Best Western Mill River
  • Best Western Mill River Manor
  • Best Western Mill River Manor Hotel
  • Best Western Mill River Manor Hotel Rockville Centre
  • Best Western Mill River Manor Rockville Centre
  • Best Western River Manor
  • Mill River Manor
  • Best Western Rockville Centre
  • Rockville Centre Best Western
  • Mill River Manor Rockville
  • Best Western Mill River Manor Hotel
  • Best Western Mill River Manor Rockville Centre
  • Best Western Mill River Manor Hotel Rockville Centre

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.