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Best Western Plus Palo Alto Inn & Suites

2.5 star property
Hotel perfectly located for exploring South San Antonio

Choose dates to view prices

Photo gallery for Best Western Plus Palo Alto Inn & Suites

Lobby
Fitness facility
Indoor pool
Meeting facility
Pillowtop beds, desk, laptop workspace, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
12507 SW Loop 410, San Antonio, TX, 78224
  • Place, Baptist University of the Americas
    ‪3 min drive‬
  • Place, Baptist Emergency Hospital - Zarzamora
    ‪5 min drive‬
  • Place, San Antonio River
    ‪6 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪23 min drive‬

Room options

King Suite

  • Sleeps 2

View all photos for Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Presidential Suite, 1 King Bed, Non Smoking, Kitchen (Living Room, Full Kitchen)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.8 out of 10
Good
(21 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(27 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

King Suite with Kitchenette

  • Sleeps 2

Two Queen Suite with Kitchenette

  • Sleeps 4

King Room With Mobility Accessible Roll-in Shower-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Mobility Accessible King Room with Roll In Shower and Kitchenette

  • Sleeps 2

King Room With Mobility Accessible Bathtub-Non-Smoking

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Presidential, Full Kitchen, Living Room

  • Sleeps 2

King Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

King Suite with Whirlpool

  • Sleeps 2

King Large Room

  • Sleeps 2

Two Queen Suite

  • Sleeps 6

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About the area

San Antonio

South San Antonio stay.A stay at this South San Antonio hotel places you within 3 miles (5 km) of Baptist University of the Americas and 6 miles (10 km) of Lackland Air Force Base. Baptist Emergency Hospital - Zarzamora and Medina River are also within 6 miles (10 km).

What's nearby

  • Baptist University of the Americas - 3 min drive - 3.4 km
  • Baptist Emergency Hospital - Zarzamora - 5 min drive - 4.9 km
  • Traders Village - 5 min drive - 10.5 km
  • San Antonio River - 6 min drive - 12.0 km
  • Lackland Air Force Base - 8 min drive - 15.0 km

Getting around

  • San Antonio Station - 14 min drive
  • San Antonio International Airport (SAT) - 22 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Whataburger - ‬6 min walk
  • ‪Circle K - ‬1 min walk
  • ‪Mcdonalds - ‬3 min drive
  • ‪Jack in the Box - ‬1 min walk

About this property

Best Western Plus Palo Alto Inn & Suites

Hotel perfectly located for exploring South San Antonio
Best Western Plus Palo Alto Inn & Suites offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Free breakfast is served. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Palo Alto Inn & Suites. Free self parking is available.

This San Antonio hotel is smoke free.

  • 75 guestrooms or units
  • 4 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room
Best Western Plus Palo Alto Inn & Suites offers 75 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Best Western Palo Alto
Best Western Plus Palo Alto
Best Western Plus Palo Alto Inn
Best Western Plus Palo Alto Inn San Antonio
Best Western Plus Palo Alto San Antonio
Palo Alto Best Western
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Inn Suites
Best Plus Palo Alto & Suites
Best Western Plus Palo Alto Inn & Suites Hotel
Best Western Plus Palo Alto Inn & Suites San Antonio
Best Western Plus Palo Alto Inn & Suites Hotel San Antonio

Best Western Plus Palo Alto Inn & Suites Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1004 reviews
Rating 8 - Good. 262 out of 1004 reviews
Rating 6 - Okay. 110 out of 1004 reviews
Rating 4 - Poor. 69 out of 1004 reviews
Rating 2 - Terrible. 67 out of 1004 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Heather

Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Nov 2025

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was clean and smelled good. Breakfast was also good. The area around the hotel didn't look too good, but we didn't have any problems. The hot tub wasn't working, which was a big disappointment.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jenny

Stayed 1 night in Nov 2025

2/10 Terrible

Melinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We had to change rooms three times. We had issues with the A/C unit that nearly caused a fire in our room, the second room the door did not lock from the outside and the third room smelled of mildew. There were no working amenities, i will be seeking a refund.
Stayed 4 nights in Nov 2025

6/10 Okay

Ruben C

Stayed 5 nights in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roon cool
Stayed 4 nights in Nov 2025

10/10 Excellent

Laura

Stayed 1 night in Nov 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

yarecxy

Stayed 1 night in Nov 2025

8/10 Good

Margarita and Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tv picture was distorted and color was off. We tried adjusting the settings, but nothing worked. We were already settled in so didn’t want to ask for a new room. I also don’t like having to pay $50 up front for incidentals and wait for reimbursement. We will need to follow up on that on my credit card statement. Seems like they could just have the card on file in case payment is needed like other hotels do.
Stayed 1 night in Nov 2025

6/10 Okay

Kristian

Disliked: Room comfort
No it was gross
Stayed 2 nights in Nov 2025

6/10 Okay

Angie

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms, polite staff and plentiful breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Oct 2025

2/10 Terrible

Rudy

Travelled with family, Business traveller
Disliked: Amenities
The gave my room to someone else know that my room was payed and I had called and they confirmed that it was all set. And that cause I had booked I. A week advance 😡
Stayed 1 night in Oct 2025

6/10 Okay

Arturo

Travelled with family
Disliked: Property conditions & facilities
The fact that staff has to tell you that they are not responsible for vehicle damage, that means there are issues!
Stayed 1 night in Oct 2025

10/10 Excellent

esther

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay room was clean and ready. Beds were comfortable and we enjoyed it.
Stayed 1 night in Oct 2025

10/10 Excellent

rocio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place I wish they put back the beans lol
Stayed 1 night in Aug 2025

10/10 Excellent

hector

Stayed 2 nights in Oct 2025

4/10 Poor

frank

Disliked: Room comfort
No in room coffee any more according to front desk, Room from air conditioner smelt of mold, causing alergies, phone did not work in room. ,I liiked fresh ground coffee bean individual cup maker in breakfast area, (except no decaf choice) . Liked Yougurt machine.
Stayed 1 night in Oct 2025

8/10 Good

ARMANDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Antonio 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Sofia

Liked: Cleanliness, staff & service
This is a solid hotel if you need to stay on the far south side to travel to Somerset and Poteet but also want to be convenient to San Antonio. I have stayed here before and would stay here again. Everyone was very nice and the rooms are good sized and clean, and breakfast was better than I expected it to be. Good coffee, too.
Stayed 4 nights in Oct 2025