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Ciqala Suites Hotel

4.0 star property
4-star hotel near Pan American Pier

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Photo gallery for Ciqala Suites Hotel

Terrace/patio
The Signature Suite
Lobby
Presidential Suite | Living area
Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • Parking included

Explore the area

Map
752 Manuel Fernandez Juncos Ave, San Juan, 00908
  • Puerto Rico Convention Center
    ‪11 min walk‬
  • Condado Beach
    ‪20 min walk‬
  • Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for The Signature Suite

The Signature Suite

The Signature Suite

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 158 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

San Juan

Santurce stay.Within a 15-minute walk of this Santurce hotel, you'll find Pan American Pier and Sheraton Casino. Condado Beach and Casino del Mar at La Concha Resort are also within 2 miles (3 km).

What's nearby

  • Sheraton Casino - 9 min walk - 0.8 km
  • Puerto Rico Convention Center - 11 min walk - 0.9 km
  • Pan American Pier - 17 min walk - 1.4 km
  • Condado Beach - 20 min walk - 1.7 km
  • Casino del Mar at La Concha Resort - 2 min drive - 1.5 km

Getting around

  • Hato Rey Station - 4 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 21 min drive

Restaurants

  • ‪Casita Miramar - ‬6 min walk
  • ‪La Isla - ‬4 min walk
  • ‪Los Pinos Num 2 - ‬7 min walk
  • ‪Éter Rooftop & Lounge - ‬1 min walk
  • ‪Habitante Cafe - ‬5 min walk

About this property

Ciqala Suites Hotel

4-star hotel near Pan American Pier
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the business-friendly Ciqala Suites Hotel. Free self parking is available.

This 4-star San Juan hotel is smoke free.

  • 1 building
  • 33 guestrooms or units
  • 8 levels
  • Built in 2010
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Ciqala Suites Hotel offers 33 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay
  • Service fee: 20 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector and a security system in each accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

CIQALA
CIQALA Luxury
CIQALA Luxury Suites
CIQALA Luxury Suites Condo
CIQALA Luxury Suites Condo San Juan
CIQALA Luxury Suites San Juan
CIQALA Suites
Ciqala Hotel San Juan
CIQALA Luxury Suites
Ciqala Suites Hotel Hotel
Ciqala Suites Hotel San Juan
Ciqala Suites Hotel Hotel San Juan

Ciqala Suites Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 433 out of 1003 reviews
Rating 8 - Good. 214 out of 1003 reviews
Rating 6 - Okay. 113 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 151 out of 1003 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Judy Ramnarine

Travelled with group
Disliked: Amenities
Hotel is very tiny and small. Pool is inside a rooftop restaurant and can fit about 6 people. Parking space is very limited inside the hotel and very very very tiny. Hotel employees are seen sitting in the guest areas and it seems very creepy. Shop next to hotel is very rundown and looks very creepy with all the drunks hanging around
Stayed 7 nights in Mar 2025

6/10 Okay

Jean-Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Bianca

Stayed 1 night in Feb 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Patio and property was a bit dated. Shower curtain only half very strange
Stayed 1 night in Feb 2025

4/10 Poor

India

Bb
Stayed 3 nights in Feb 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well kept, the breakfast was ok. You must order it via a link provided each night before which became a task while on vacation and after the 3rd night the hotel stop sending a reminder and the link, thank goodness we kept the text with the last link received. One morning the breakfast was 30 min late and it was not what we ordered but we ate it and hoped for the best the next morning. The parking spaces are tight and limited but a nice perk to have included with the stay, the staff was kind and hospitable. Our room was in the penthouse level which at first seemed attractive except that there is a rooftop bar and restaurant right above which was noisy at times in the night and the smell of food often crept into our room. The room itself was really spacious, bed was comfortable, the shower hardly had any pressure but the water temps were good, there was no shower curtain and the height of the tub was higher than a typical tub, could be difficult to get in and out of for some people, the pole for the towel rack kept falling every time you went to grab a towel off of it. I kind of felt like we might have had the worst room in the hotel to be honest but we made the best of it.
Stayed 5 nights in Feb 2025

8/10 Good

Theresa Louise

Travelled with group
Liked: Cleanliness, staff & service
I loved the location of this hotel! It was central to everything as long as you dont mind the walk. Uber can get you everywhere for little money. Rooms were sparse...no artwork, bare walls like a prison. We stayed in.a Presidential suite that accommodated 6 people... but there were only 4 bath towels, 5 forks in our drawer, 4 glasses, etc. And the coffee pot made a single cup at a time with only 2 pods and no creamer or sugar available. The free breakfast delivered to our room was great the first few days. After that delivery was very late (hours late, not minutes) and the food had clearly sat under a heat lamp for a very long time. Our complaints were addressed by the GM who graciously removed resort fees from our bill. The desk staff are very nice but not always terribly knowledgeable about their property. Restaurant upstairs is okay...not great but their bar makes top notch cocktails that you would find in a NYC nightclub!! Overall we would likely look elsewhere if we wanted to return to Puerto Rico because there are so many other places to choose from.
Stayed 6 nights in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Alessandra

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to find and the people at the front desk were friendly and super helpful.
Stayed 4 nights in Feb 2025

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Moises David Rivera

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 2 nights in Nov 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and attentive. The area around it wasn't the most beautiful but close to beaches and restaurants nice for something not to expensive.
Stayed 3 nights in Feb 2025

10/10 Excellent

Chalante

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Ciqala for 5 days it was a good hotel I had a suite room it was super spacious, the staff was great very helpful! The only thing i did not like was that there was only 1 elevator for all the guest to use which caused it to run extremely slow at times.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Jan 2025

8/10 Good

Sheila

Travelled with family
Liked: Staff & service, property conditions & facilities
Check in process was horrible. Extra hidden fees, Area has sound of heavy machinary 24 hours. Room was ok, but there was trash in the pool, Breakfast was ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Ivette, st cloud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful; the rooms are spacious and pretty. The rooftop is beautiful, but the restaurant is a bit pricey for the options around. It was odd that some employees did not speak Spanish. But these are minimal issues. I would recommend it.
Stayed 3 nights in Jan 2025

10/10 Excellent

Evangeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is unmatched. Everyone was very helpful.
Stayed 3 nights in Jan 2025

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the breakfast was very good. There were no sheets or blankets that we could find for the sofa bed.
Stayed 1 night in Jan 2025

10/10 Excellent

Brunilda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay
Stayed 1 night in Jan 2025

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk female employee was very very helpful with our luggage and helping us out. Room service was nice and got the orders exactly right thank yall so much!!
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Stayed 4 nights in Jan 2025

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2025