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Caribe Hilton

Property class: 4.5
4.5-star beachfront resort near Luis Muñoz Rivera Park

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Photo gallery for Caribe Hilton

3 outdoor pools, cabanas (surcharge), pool umbrellas
10 restaurants, international cuisine
2 BEDROOM BI-LEVEL PREMIUM SUITE- 1KG/2DBL | View from room
Exterior
2 BEDROOM BI-LEVEL SUITE- 1KNG/2DBL BEDS | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1 San Geronimo Street, San Juan, 00901
  • Place, Paseo Caribe
    ‪4 min walk‬
  • Place, Escambron Beach
    ‪8 min walk‬
  • Place, Condado Beach
    ‪13 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for JUNIOR SUITE WITH SOFABED AND BALCONY - 1KNG

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JUNIOR SUITE WITH SOFABED AND BALCONY - 1KNG

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for CARIBE RM - MOBILITY ACCESS RI SHWR - 2DBL

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CARIBE RM - MOBILITY ACCESS RI SHWR - 2DBL

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for HONEYMOON SUITE- OCEAN AND GARDEN VIEW- 1KNG

HONEYMOON SUITE- OCEAN AND GARDEN VIEW- 1KNG | Living area

HONEYMOON SUITE- OCEAN AND GARDEN VIEW- 1KNG

  • Ocean view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL 2 BEDROOM STE - OCEAN VW - 2KNG

PRESIDENTIAL 2 BEDROOM STE - OCEAN VW - 2KNG | Living area

PRESIDENTIAL 2 BEDROOM STE - OCEAN VW - 2KNG

  • Ocean view
  • 191 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for 2 BEDROOM BI-LEVEL SUITE- 1KNG/2DBL BEDS

2 BEDROOM BI-LEVEL SUITE- 1KNG/2DBL BEDS | View from room

2 BEDROOM BI-LEVEL SUITE- 1KNG/2DBL BEDS

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 129 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for 2 BEDROOM BI-LEVEL PREMIUM SUITE- 1KG/2DBL

2 BEDROOM BI-LEVEL PREMIUM SUITE- 1KG/2DBL

2 BEDROOM BI-LEVEL PREMIUM SUITE- 1KG/2DBL

  • Ocean view
  • 185 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for CARIBE RM - MOBILITY ACCESS RI SHWR - 1KNG

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CARIBE RM - MOBILITY ACCESS RI SHWR - 1KNG

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 129 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for JR SUITE MOBILITY ACCESSIBLE RI SHWR - 1KNG

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JR SUITE MOBILITY ACCESSIBLE RI SHWR - 1KNG

  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for SIGNATURE RM - MOBILITY ACCESS RI SHWR - 2DBL

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SIGNATURE RM - MOBILITY ACCESS RI SHWR - 2DBL

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for SIGNATURE RM - MOBILITY ACCESS RI SHWR - 1KNG

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SIGNATURE RM - MOBILITY ACCESS RI SHWR - 1KNG

7.4 out of 10
Good
(21 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for CARIBE RM - SECLUDED WAVE WNG - 2DBL

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CARIBE RM - SECLUDED WAVE WNG - 2DBL

8.6 out of 10
Excellent
(75 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for COLLECTION RM - SECLUDED WAVE WNG - 2DBL

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COLLECTION RM - SECLUDED WAVE WNG - 2DBL

8.0 out of 10
Very good
(33 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for CARIBE RM - SECLUDED WAVE WNG - 1KNG

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CARIBE RM - SECLUDED WAVE WNG - 1KNG

8.0 out of 10
Very good
(38 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION RM - SECLUDED WAVE WNG - 1KNG

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COLLECTION RM - SECLUDED WAVE WNG - 1KNG

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for CARIBE RM - PREMIUM GARDEN VW - 2DBL

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CARIBE RM - PREMIUM GARDEN VW - 2DBL

7.8 out of 10
Good
(10 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for COLLECTION RM - PREMIUM GARDEN VW - 2DBL

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COLLECTION RM - PREMIUM GARDEN VW - 2DBL

8.6 out of 10
Excellent
(21 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for CARIBE RM - PREMIUM GARDEN VW - 1KNG

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CARIBE RM - PREMIUM GARDEN VW - 1KNG

8.8 out of 10
Excellent
(14 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION RM - PREMIUM GARDEN VW - 1KNG

COLLECTION RM - PREMIUM GARDEN VW - 1KNG

COLLECTION RM - PREMIUM GARDEN VW - 1KNG

9.0 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FAMILY HIGH FLOOR OCEAN VIEW - 4 DBL BEDS

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FAMILY HIGH FLOOR OCEAN VIEW - 4 DBL BEDS

  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds

View all photos for FAMILY CONNECTING JR SUITE - 1KNG / 2DBL

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FAMILY CONNECTING JR SUITE - 1KNG / 2DBL

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for FAMILY CONNECT HIGH FLOOR OCEAN VW- 1KG/2DBL

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FAMILY CONNECT HIGH FLOOR OCEAN VW- 1KG/2DBL

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for FAMILY CONNECT - PREMIUM SUITE - 1KNG/2DBL

27-inch LCD TV with cable channels, TV, pay movies

FAMILY CONNECT - PREMIUM SUITE - 1KNG/2DBL

  • Sleeps 8
  • 1 King Bed

View all photos for CARIBE RM - RESORT OR GARDEN VW - 2DBL

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CARIBE RM - RESORT OR GARDEN VW - 2DBL

7.6 out of 10
Good
(20 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for CARIBE RM- RESORT OR GARDEN VW- 1KNG

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CARIBE RM- RESORT OR GARDEN VW- 1KNG

8.2 out of 10
Very good
(26 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for SIGNATURE RM- PREMIUM OCEAN VW- 1KNG

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SIGNATURE RM- PREMIUM OCEAN VW- 1KNG

8.2 out of 10
Very good
(70 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for SIGNATURE RM- PREMIUM OCEAN VW- 2DBL

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SIGNATURE RM- PREMIUM OCEAN VW- 2DBL

7.2 out of 10
Good
(37 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for PREMIUM SUITE - PANORAMIC GARDEN VW - 1KNG

PREMIUM SUITE - PANORAMIC GARDEN VW - 1KNG

PREMIUM SUITE - PANORAMIC GARDEN VW - 1KNG

7.2 out of 10
Good
(5 reviews)
  • Garden view
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for CORNER SUITE - HIGH FLOOR - OCEAN VW - 1KING

CORNER SUITE - HIGH FLOOR - OCEAN VW - 1KING | Living area

CORNER SUITE - HIGH FLOOR - OCEAN VW - 1KING

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

San Juan

On the beach.At this San Juan Antiguo resort, you'll be within a 5-minute walk of Luis Muñoz Rivera Park and Fort San Jeronimo. Escambron Beach and Condado Beach are also within half a mile (1 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Luis Muñoz Rivera Park - 3 min walk - 0.3 km
  • Paseo Caribe - 4 min walk - 0.4 km
  • Escambron Beach - 8 min walk - 0.7 km
  • Condado Beach - 13 min walk - 1.2 km
  • Distrito T-Mobile - 16 min walk - 1.4 km

Getting around

  • Sacred Heart Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 14 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Mojito’s - ‬1 min walk
  • ‪Tropical Cafeteria - ‬2 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Fogo De Chao - ‬3 min walk

About this property

Caribe Hilton

4.5-star beachfront resort near Luis Muñoz Rivera Park
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Caribe Hilton you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee.

This 4.5-star San Juan resort is smoke free.

  • 652 guestrooms or units
  • 20 levels
  • 3 buildings
  • 10 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 65003 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 1949
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Caribe Hilton offers 652 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Zen Spa Océano has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Beach nearby, beach towels, kayaking
Hilton Garden Inn San Juan Condado
Condado
  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, 1,483 reviews
The price is CA $336
CA $426 total
includes taxes & fees
May 5 - May 6
Hilton Garden Inn San Juan Condado

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 18 for children
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 27-inch LCD TV with cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 54.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
Caribe Hilton San Juan
Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
San Juan Hilton Caribe
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel Caribe
Hilton Hotel San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Hotel
Caribe Hilton San Juan Resort
Caribe Hilton Resort San Juan
Caribe Hilton Resort
Caribe Hilton San Juan
Resort Caribe Hilton San Juan
San Juan Caribe Hilton Resort
Resort Caribe Hilton
Hilton San Juan
Hilton Hotel Caribe
Caribe Hilton Resort
Hilton Hotel San Juan
Caribe Hilton San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Resort San Juan
Caribe Hilton San Juan Hotel San Juan

Frequently asked questions

How close is Caribe Hilton to the airport?

Caribe Hilton is 7.7 mi (14-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

How much does it cost to stay at Caribe Hilton?

As of Apr 24, 2026, prices found for a 1-night stay for 2 adults at Caribe Hilton on May 10, 2026 start from CA $279, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Caribe Hilton have an airport shuttle?

Airport shuttle services are not available at Caribe Hilton.

How close is Caribe Hilton to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Caribe Hilton offer free breakfast?

Free breakfast isn’t provided at Caribe Hilton, but full breakfast is offered for a fee of USD 34 for adults and USD 18 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Caribe Hilton?

No, there is no casino at this resort, but Sheraton Casino (15-min walk) and Casino Metro (16-min walk) are nearby.

What time is check-in at Caribe Hilton?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Caribe Hilton?

Free parking is not available at this resort. Self parking is available for USD 25 per night, and valet parking for USD 32 per day.

Does Caribe Hilton have a pool?

Caribe Hilton features 3 outdoor pools and a children's pool.

Does Caribe Hilton have a restaurant?

There are 10 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Caribe Hilton have a spa?

Pamper yourself with a day at Zen Spa Océano, where you can enjoy reflexology, Swedish massages, and body treatments.

How close is Caribe Hilton to downtown San Juan?

Caribe Hilton is 2 mi away from San Juan.

Caribe Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1513 out of 2655 reviews
Rating 8 - Good. 571 out of 2655 reviews
Rating 6 - Okay. 325 out of 2655 reviews
Rating 4 - Poor. 141 out of 2655 reviews
Rating 2 - Terrible. 105 out of 2655 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

KENNETH

Stayed 6 nights in Mar 2026

10/10 Excellent

KENNETH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We loved it here!
Stayed 6 nights in Mar 2026

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best resort to stay in. The swim up bar, the views, and the staff was great!
Stayed 3 nights in Mar 2026

8/10 Good

Annemarie, BELLINGHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2026

10/10 Excellent

Betsy

Stayed 2 nights in Feb 2026

8/10 Good

Traci Melinda

Travelled with group
Liked: Staff & service, amenities
views and property were amazing! ocean front room had fabulous views but bathroom door was barn door on slides. poor concept for privacy. the room could have had a kerig opposed to junk coffee pot for early mornings. staff was amazing. we had a fantastic time.
Stayed 4 nights in Mar 2026

10/10 Excellent

Kimberly

Stayed 5 nights in Jan 2026

8/10 Good

Ashley

Stayed 3 nights in Nov 2025

10/10 Excellent

Eric

Stayed 2 nights in Dec 2025

10/10 Excellent

Lara

Liked: Cleanliness, property conditions & facilities
Excellent staff, amenities and service
Stayed 3 nights in Jan 2026

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was wonderful, the staff was accommodating and the view was beautiful
Stayed 4 nights in Dec 2025

4/10 Poor

Linda

Travelled with family
Disliked: Property conditions & facilities
I had two rooms booked had to get changed 3 times. First two rooms were out in a far wing garden suite away from all amenities and you have to walk down unlit halls. Second room I had a significant leak in the ceiling and I had to move out 1130pm had an early morning flight. Phone didn’t work in room requested a replacement and never arrived. Couldn’t even call the front desk. The associate who was helping me told me i had to move everything out of the room and then they can issue a new room. I told him i will be out of all the rooms early in the AM if i could just pack in the morning. He got the manager and it was approved. Everytime you go to the front desk the associate goes to the back room for at least 10 minutes and then returns very odd. Safe didn’t work in both rooms the hotel isn’t bad overall but the maintenance is not up to par. The manager was nice removed the resort fee but it’s not about that for me on vacation. Things happen I understand but you need to maintain the facility if you are charging a premium.
No handle shower first room
Poorly maintained
Leak in ceiling damaged daughters makeup
Stayed 4 nights in Jan 2026

10/10 Excellent

Emily

Stayed 5 nights in Jan 2026

10/10 Excellent

luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect from check-in to Check-out.. Had a nice getaway with my wife.. with out kids or Dogs. Enjoyed San Sebastian Festival..
Old San Juan Near Hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jarvis

Stayed 4 nights in Nov 2025

10/10 Excellent

Norie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very accommodating to my request.
Stayed 1 night in Dec 2025

10/10 Excellent

Fernando

Stayed 3 nights in Jan 2026

10/10 Excellent

Niclas

Stayed 10 nights in Jan 2026

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not be fooled by the online pictures. I paid $700 a night for what I thought would be a premium experience, but this was the most disappointing stay I have ever had. The property is in a state of total disrepair and the "solutions" offered by staff were a joke. ​Room 1: Disgusting and Broken ​The first room was unacceptable. The furniture was broken, there were holes in the carpet, and the cleanliness was non-existent—I even found hair in the bathtub. To make matters worse, both the sink and the tub were completely clogged and would not drain. ​Room 2: No Better ​After complaining, I was moved to a second room, which was just as bad. This room had a clogged tub and a broken (clogged) safe. It is clear that the maintenance issues are not isolated; they are systemic across the entire hotel. ​Poor Property Maintenance & Insulting Service ​The common areas are no better. The pool deck chairs were so badly stained they were unusable. When I brought these massive failures to the staff's attention, the only thing they offered was to remove a $50 resort fee. On a $700-a-night bill, that is an insult. ​The Verdict: You will be deeply disappointed if you stay here. They are charging five-star prices for a one-star experience. Save your money and stay somewhere that actually values hygiene and guest satisfaction.
Stayed 1 night in Jan 2026

10/10 Excellent

Rolando, Fairfax

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 6 nights in Jan 2026

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

6/10 Okay

Yong Sok

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

10/10 Excellent

Tamiko

2 time here. Location is great for singles, couples, and families.
Stayed 5 nights in Dec 2025

10/10 Excellent

DOROTHY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes beautiful
Stayed 3 nights in Jan 2026

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Nice views
Stayed 5 nights in Jan 2026