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4.6 out of 5

"Hotel and pool are absolutely gorgeous! Food is ok and service is often very slow. You’re better off going to the local cafeteria across the street fo ... " More

By a verified traveller on Mon 26 Jul 2021

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Hotel Description

4.5-star beachfront resort near Pan American Pier

On the beach

Within a 10-minute walk of this Puerta de Tierra resort, you'll find Fort San Jeronimo and Third Millennium Park. Luis Muñoz Rivera Park and Escambron Beach are also within half a mile (1 km).

Luxury amenities

This smoke-free resort features a private beach, a full-service spa, and 10 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 652 guestrooms also offer free WiFi and MP3 docks. Other amenities include free wired Internet, refrigerators, and LCD TVs with cable channels.

Room, 1 King Bed (Wave Wing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$574* Per night/room 9 Aug. - 10 Aug.

Room, 1 King Bed (Beach Wing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Ocean View (Beach Wing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Ocean View (Beach Wing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribe Hilton ratings based on 31 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Caribe Hilton

Everyone (14) Couples (5) Family (11)
4 out of 5
Hotel and pool are absolutely gorgeous! Food is ok and service is often very slow. You’re better off going to the local cafeteria across the street for better and cheaper food. The beach is small but the water is so warm and the lagoon is perfect for kids to swim. Very few guests were wearing masks even though it’s required. The only place on the hotel that enforced the mask policy was Starbucks.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by The Caribe Hilton

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5 out of 5
A trip to remember! A last minute decision has not only brought us to the Caribe Hilton in San Juan, Puerto Rico, we have also made forever friends. With impeccable service, friendly smiles, laughter and amazing food, we will forever return to the Caribe Hilton. Imagine stepping out of your taxi and being welcomed by cheers from the bellman! Israel, Esteban and all the others were class acts, patient and full of advice for our stay at the Caribe Hilton. These men were the epitome of class act and will forever be part of the reason we return to this hotel! Poolside service by Arleen was nothing short of everything we could have dreamt of. Wanting us to enjoy the authentic island food - she cooked for our family of six and delivered it the day after meeting her. Yes, I was able to leave the island recipe in hand! Arleen was attentive, full of spice, beautiful and willing to do any and everything to make sure our stay was that of perfection. Between Arleen and the bellman we have some new family members! Caribe Hilton, Travelocity, United Airline this goes down in our family as a memory to share with our family and friends. Already planning a trip back to the Caribe Hilton in September! Thank you for allowing us to share our joy! The Pryor family!

Posted by on 29 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Lemuel Gonzalez-Marcano

Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. Grateful you also took time to recognize the great work our team does every day. As we work harder nowadays to deliver memorable experiences despite the many operational challenges we face, it is refreshing to read reviews like yours. I will share them with our team. We hope to welcome you back soon

5 out of 5

Posted by on 23 May 2021

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Comment from Hotel Management

4 Jun. 2021 by Lemuel Gonzalez-Marcano

Thank you for giving us a BG 5!! we hope to see you back soon!

2 out of 5
Rooms are outdated carpet is horrible and room service bad. The taxes are outrageous

Posted by on 6 May 2021

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Comment from Hotel Management

6 May 2021 by The Caribe Hilton

We appreciate your honest feedback and will forward to management for service , improvement purposes, hoping to serve you again in a future.

4 out of 5
This was a wonderful hotel with breathtaking views. It’s a little different since the last time I was there (due to Covid and the hurricane that took out my favorite restaurant 😔) but it was a 10/10 wonderful stay. The service was a little slow, however it was well worth the wait. Food and beverages always came out perfect with the greatest of care! Miguel and the others were just perfect! The only down side to my stay was the actions of housekeeping. I did ask for towels time and time throughout the stay and was told I was going to get them. But never did receive any. The same when asked for full service housekeeping. I do work in the hotel industry so it kind of sucks when they won’t make the slightest of exceptions when the front desk does make a mistake and forgets to let the guest know housekeeping is only requested the night before. I get it mistakes happen but with NO EXCEPTIONS??. Kind of makes it harsh especially being a high status Hilton honors member even after explaining I was not aware and was not told. We don’t even do that at the property I work for. We always make exceptions to ensure the guest always has a wonderful stay. Besides housekeeping issues, this is a wonderful hotel with a great staff!

Posted by on 11 Apr. 2021

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Comment from Hotel Management

11 Apr. 2021 by The Caribe Hilton

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5 out of 5
Amazing property. We had an ocean front room. Very clean. They were short on face cloths, however. That’s something no one ever wants to hear. The pool and beach were never really too crowded. We always found a spot. Uber services for our family was ideal. Booked the rain forest excursion that picked us up at hotel. Went to La Placita one night. The restaurants and drinks on property were super expensive but good food. Ricardo and front desk staff were friendly. No live music due to Covid. Appreciated all of the Covid restrictions. Masks inside lobby and eateries. They were on it! Overall, definitely would stay again. Amazing view and experience for first timers.

Posted by on 1 Apr. 2021

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Comment from Hotel Management

3 Apr. 2021 by MS

Thank you for your feedback. Looking forward to welcoming you in the near futures

5 out of 5
The Hotel was very nice the room needs to be updated the room was ok it could have been better for the price fees and location The staff inside EXCELLENT but the servers out near the beach and pool needs training on customer service But other than that I HAD A GREAT TIME

Posted by on 1 Mar. 2021

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Comment from Hotel Management

4 Mar. 2021 by The Caribe Hilton

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3 out of 5
The view was beautiful but the rooms are in need to repair.

Posted by , from New York on 17 Dec. 2020

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Comment from Hotel Management

20 Dec. 2020 by MS

Thank you, your feedback we appreciate your feed

5 out of 5

Posted by on 12 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by The Caribe Hilton Team

Thank you for you feedback

4 out of 5

Posted by on 18 Oct. 2019

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Comment from Hotel Management

20 Oct. 2019 by The Caribe Hiltron Team

Thank you for your feedback

Property Features

Step outside to unwind on the sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Caribe Hilton you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee. This 4.5-star San Juan resort is smoke free.

  • 652 guestrooms or units
  • 20 levels
  • 3 buildings
  • 10 dining venues
  • 2 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 1949
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (12.5 km / 7.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Caribe Hilton offers 652 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:30 AM.

Caribar - This beachfront cocktail bar specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Morton's The Steakhouse - This steakhouse overlooks the ocean. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Mojito's - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

The Ice Cream Bar - Onsite café. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Resort fee: USD 43.60 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Nearby fitness center access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 28 for adults and USD 15 for children (approximately)
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caribe Hilton
  • Caribe Hilton San Juan Hotel
  • Caribe Hilton Hotel San Juan
  • Caribe Hilton San Juan
  • Caribe San Juan Hilton
  • Hilton Caribe San Juan
  • Hilton San Juan
  • San Juan Caribe
  • San Juan Caribe Hilton
  • San Juan Hilton Caribe
  • Caribe Hilton San Juan Hotel San Juan
  • Hilton Hotel Caribe
  • Hilton Hotel San Juan
  • San Juan Caribe Hilton Hotel
  • Caribe Hilton Hotel
  • Caribe Hilton San Juan Resort
  • Caribe Hilton Resort San Juan
  • Caribe Hilton Resort
  • Caribe Hilton San Juan
  • Resort Caribe Hilton San Juan
  • San Juan Caribe Hilton Resort
  • Resort Caribe Hilton
  • Hilton San Juan
  • Hilton Hotel Caribe
  • Caribe Hilton Resort
  • Hilton Hotel San Juan
  • Caribe Hilton San Juan
  • San Juan Caribe Hilton Hotel
  • Caribe Hilton Resort San Juan
  • Caribe Hilton San Juan Hotel San Juan

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.