For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Hotel and pool are absolutely gorgeous! Food is ok and service is often very slow. You’re better off going to the local cafeteria across the street fo
...
"
More
Within a 10-minute walk of this Puerta de Tierra resort, you'll find Fort San Jeronimo and Third Millennium Park. Luis Muñoz Rivera Park and Escambron Beach are also within half a mile (1 km).
Luxury amenities
This smoke-free resort features a private beach, a full-service spa, and 10 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.
Free Internet, soaking tubs
Boasting deep soaking bathtubs, the 652 guestrooms also offer free WiFi and MP3 docks. Other amenities include free wired Internet, refrigerators, and LCD TVs with cable channels.
Caribe Hilton ratings based on 31 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Caribe Hilton
Everyone (14)Couples (5)Family (11)
4 out of 5
Hotel and pool are absolutely gorgeous! Food is ok and service is often very slow. You’re better off going to the local cafeteria across the street for better and cheaper food. The beach is small but the water is so warm and the lagoon is perfect for kids to swim. Very few guests were wearing masks even though it’s required. The only place on the hotel that enforced the mask policy was Starbucks.
Posted by a verified traveller on 26 Jul. 2021
Was this review helpful to you?
Comment from Hotel Management
26 Jul. 2021
by The Caribe Hilton
Thank you for your feedback.
5 out of 5
A trip to remember! A last minute decision has not only brought us to the Caribe Hilton in San Juan, Puerto Rico, we have also made forever friends. With impeccable service, friendly smiles, laughter and amazing food, we will forever return to the Caribe Hilton. Imagine stepping out of your taxi and being welcomed by cheers from the bellman! Israel, Esteban and all the others were class acts, patient and full of advice for our stay at the Caribe Hilton. These men were the epitome of class act and will forever be part of the reason we return to this hotel! Poolside service by Arleen was nothing short of everything we could have dreamt of. Wanting us to enjoy the authentic island food - she cooked for our family of six and delivered it the day after meeting her. Yes, I was able to leave the island recipe in hand! Arleen was attentive, full of spice, beautiful and willing to do any and everything to make sure our stay was that of perfection. Between Arleen and the bellman we have some new family members! Caribe Hilton, Travelocity, United Airline this goes down in our family as a memory to share with our family and friends. Already planning a trip back to the Caribe Hilton in September! Thank you for allowing us to share our joy! The Pryor family!
Posted by a verified traveller on 29 Jun. 2021
Was this review helpful to you?
Comment from Hotel Management
29 Jun. 2021
by Lemuel Gonzalez-Marcano
Thank you for taking of your time to complete this review, we are happy to see you had a wonderful time while in our property. Grateful you also took time to recognize the great work our team does every day. As we work harder nowadays to deliver memorable experiences despite the many operational challenges we face, it is refreshing to read reviews like yours. I will share them with our team. We hope to welcome you back soon
5 out of 5
Posted by a verified traveller on 23 May 2021
Was this review helpful to you?
Comment from Hotel Management
4 Jun. 2021
by Lemuel Gonzalez-Marcano
Thank you for giving us a BG 5!! we hope to see you back soon!
2 out of 5
Rooms are outdated carpet is horrible and room service bad. The taxes are outrageous
Posted by a verified traveller on 6 May 2021
Was this review helpful to you?
Comment from Hotel Management
6 May 2021
by The Caribe Hilton
We appreciate your honest feedback and will forward to management for service , improvement purposes, hoping to serve you again in a future.
4 out of 5
This was a wonderful hotel with breathtaking views. It’s a little different since the last time I was there (due to Covid and the hurricane that took out my favorite restaurant 😔) but it was a 10/10 wonderful stay. The service was a little slow, however it was well worth the wait. Food and beverages always came out perfect with the greatest of care! Miguel and the others were just perfect! The only down side to my stay was the actions of housekeeping. I did ask for towels time and time throughout the stay and was told I was going to get them. But never did receive any. The same when asked for full service housekeeping. I do work in the hotel industry so it kind of sucks when they won’t make the slightest of exceptions when the front desk does make a mistake and forgets to let the guest know housekeeping is only requested the night before. I get it mistakes happen but with NO EXCEPTIONS??. Kind of makes it harsh especially being a high status Hilton honors member even after explaining I was not aware and was not told. We don’t even do that at the property I work for. We always make exceptions to ensure the guest always has a wonderful stay. Besides housekeeping issues, this is a wonderful hotel with a great staff!
Posted by a verified traveller on 11 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
11 Apr. 2021
by The Caribe Hilton
Thank you for your feedback
5 out of 5
Amazing property. We had an ocean front room. Very clean. They were short on face cloths, however. That’s something no one ever wants to hear. The pool and beach were never really too crowded. We always found a spot. Uber services for our family was ideal. Booked the rain forest excursion that picked us up at hotel. Went to La Placita one night. The restaurants and drinks on property were super expensive but good food. Ricardo and front desk staff were friendly. No live music due to Covid. Appreciated all of the Covid restrictions. Masks inside lobby and eateries. They were on it! Overall, definitely would stay again. Amazing view and experience for first timers.
Posted by a verified traveller on 1 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
3 Apr. 2021
by MS
Thank you for your feedback. Looking forward to welcoming you in the near futures
5 out of 5
The Hotel was very nice the room needs to be updated the room was ok it could have been better for the price fees and location
The staff inside EXCELLENT but the servers out near the beach and pool needs training on customer service
But other than that I HAD A GREAT TIME
Posted by a verified traveller on 1 Mar. 2021
Was this review helpful to you?
Comment from Hotel Management
4 Mar. 2021
by The Caribe Hilton
Thank you for your feedback
3 out of 5
The view was beautiful but the rooms are in need to repair.
Step outside to unwind on the sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Caribe Hilton you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee. This 4.5-star San Juan resort is smoke free.
652 guestrooms or units
20 levels
3 buildings
10 dining venues
2 bars or lounges
65000 sq ft of conference space
6039 sq m of conference space
Built in 1949
Bar by the pool
Swim-up bar
Coffee shop
Deli
Supervised kid's activities (surcharge)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (surcharge)
Poolside lounge chairs
Umbrellas for the pool
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Computer for guest use
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
On private beach
Number of outdoor pools - 3
Children's pool
Free WiFi
Outdoor tennis courts - 3
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Playground on site
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Luis Munoz Marin Intl. Airport (SJU) (12.5 km / 7.7 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Caribe Hilton offers 652 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers. This San Juan resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Deep soaking tub
MP3 dock
In-room dining (limited hours)
LCD television
Cable channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Bathtub or shower
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6 AM to 11:30 AM.
Caribar - This beachfront cocktail bar specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Morton's The Steakhouse - This steakhouse overlooks the ocean. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Mojito's - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
The Ice Cream Bar - Onsite café. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 15
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 21
Check-in time ends at 6 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children stay free when using existing bedding.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Number of children who can stay free - 3
Debit cards
Staffed front desk
Security system
LGBTQIA friendly
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Masks are compulsory at the property
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 75.00 per accommodation, per night
Resort fee: USD 43.60 per accommodation, per night
The resort fee includes:
Pool access
Beach access
Beach loungers
Beach towels
Health club access
Fitness center access
Fitness/yoga classes
Sporting facilities or equipment
Children's club/arcade access
Nearby fitness center access
Phone calls
In-room safe
In-room coffee
Housekeeping
Additional inclusions
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: USD 28 for adults and USD 15 for children (approximately)
Self parking fee: USD 25 per night (in/out privileges)
Valet parking fee: USD 32 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
Caribe Hilton San Juan
Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
San Juan Hilton Caribe
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel Caribe
Hilton Hotel San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Hotel
Caribe Hilton San Juan Resort
Caribe Hilton Resort San Juan
Caribe Hilton Resort
Caribe Hilton San Juan
Resort Caribe Hilton San Juan
San Juan Caribe Hilton Resort
Resort Caribe Hilton
Hilton San Juan
Hilton Hotel Caribe
Caribe Hilton Resort
Hilton Hotel San Juan
Caribe Hilton San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Resort San Juan
Caribe Hilton San Juan Hotel San Juan
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
There was an error importing /San-Juan-Hotels-Caribe-Hilton.h9228-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/San-Juan-Hotels-Caribe-Hilton.h9228-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
