Réservez un hôtel près de Muséum Senckenberg, Westend-Süd

"Personnel courroie et chambre impeccable "

" UNHYGIENIC The cold welcoming and then we had to change rooms twice !!! The first one, was so dirty body hairs everywhere, on the floor, bedsheets, the bathroom’s wall, the sink faucet was covered with a creamy thing…then we changed for the second one. I specifically told him that I hope it will be clean, he just laughed at me and did not give a proper apology. Even the elevator and corridors were dirty, there was a handful of hair.. Had to go back to the front desk and then he didn’t care at all that he directed me to the housekeeping manager. He didn’t care at all, don’t even look, telling me that it’s normal and blamed it on the third party cleaning service. Only then he decided to ACTUALLY clean the room, change the bedsheets and mop the floor with their dirty wet mop that still leaves hair and everything.., kitchen ustensiles are dirty especially glasses, the sofa had white stains on it in both rooms. In the shower there was MOLD, the bathroom wall shelf was covered in dust. So confused and disappointed of them because HOW can you be possibly have 9.2 score?! and a 4 star hotel ?! How come that when you changed the bedsheets, they were actually less dirty than the first ones? Had the worst night, couldn’t sleep luckily it was for one night before my flight and that I used my points to book the room. When checking out, the next guy didn’t asked how was my night Obviously, easy to say sorry with your renovation excuses next year blabla.. will never come back !"

"Tout était parfait"

"Hôtel bien placé à côté de Messe. Propre, taxis en tout temps, restaurant, déjeuner copieux, personnel attentif. "

"À deux pas de la foire, avec une équipe sympathique et un excellent rapport qualité - prix. "

"The best thing was the front door of the room which provides good insulation from the noise in the corridor. The front desk staff was polite and helpful (young students I believe). The worst was the air con, either too strong, or not enough and noisy. Also I am not a fan at all of the transparent glass wall in the bathroom. A bit of privacy would be better. The room is a bit smelly too. There cleaning is only once every 3 nights (I have confirmed this with other residents). There is no drinks in the fridge. "