Understanding that things might go wrong in acceptable, but denying what went wrong go wrong and treating customers rude is not acceptable. Let me explain for potential customers:
When returning to the hotel at 8pm, the room/bed was not made and trash was not picked up, however the housekeeping lady did enter to only change towels in the bathroom. Nothing they could do that night as housekeeping leaves before 5pm and the man in charge had no alternative.
Next morning I spoke with the acting manager, Shelini who denied any wrongdoing and offer me a hotel $25 card. I told her to escalate it to the manager, George, and minutes later told me that he say no compensation and that I could check out immediately should I didn’t like the hotel, when I had already paid for another night at $150 each night; unbelievable that you could find managers that do no care for customers.
Never again I will book in Best Western. I normally spend over 50 night per year in hotels.