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Xkeban Tulum

Property class: 3
3-star hotel near Playa Paraiso

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Photo gallery for Xkeban Tulum

Exterior
Rooftop terrace
Private Deck & Tub Suite | Terrace/patio
Private Deck & Tub Suite
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪6 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Design Room

Design Room | View from room

Design Room

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Crystal Suite

Design Crystal Suite

Design Crystal Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Private Deck & Tub Suite

Private Deck & Tub Suite

Private Deck & Tub Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio with Kitchenette

Design Studio with Kitchenette

Design Studio with Kitchenette

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Duplex Suite

Design Duplex Suite

Design Duplex Suite

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Tulum

La Veleta stay.With a stay at this La Veleta hotel, you'll be within half a mile (1 km) of Holistika Art Walk and 2 miles (3 km) of Hospital de Tulum. Dos Aguas Park and Hunab Lifestyle Center are also within 3 miles (5 km).

What's nearby

  • Holistika Art Walk - 6 min walk - 0.6 km
  • Hospital de Tulum - 3 min drive - 2.2 km
  • Dos Aguas Park - 4 min drive - 2.5 km
  • Tulum Beach - 12 min drive - 7.0 km
  • Tulum Mayan Ruins - 14 min drive - 8.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬11 min walk
  • ‪El Aguajito Marisqueria - ‬14 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬10 min walk
  • ‪Italdo Pasteleria - ‬14 min walk
  • ‪Me Latte Café - ‬12 min walk

About this property

Xkeban Tulum

3-star hotel near Playa Paraiso
Xkeban Tulum offers its guests 2 outdoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at Xkeban Tulum. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 19 guestrooms or units
  • 2 dining venues
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
Xkeban Tulum offers 19 air-conditioned accommodations with complimentary bottled water and hair dryers. Rooms open to balconies or patios. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Coffee/tea makers and minibars are provided. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Stovetop

More

  • Air conditioning
  • Individual decor
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 for adults, and USD 10 to 30 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

How close is Xkeban Tulum to the airport?

Xkeban Tulum is 24.5 mi (43-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Xkeban Tulum have an airport shuttle?

Airport shuttle services are not available at Xkeban Tulum.

How close is Xkeban Tulum to the beach?

This hotel is 3.6 mi (12-min drive) from Tulum Beach and 4.8 mi (20-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Xkeban Tulum offer free breakfast?

Free breakfast isn’t offered at Xkeban Tulum, but cooked-to-order breakfast is offered for a fee of between USD 10 and 30 for adults, USD 10 and 30 for children. It's available every day from 7:30 AM to 1:00 PM.

Is there a casino at Xkeban Tulum?

No, there is no casino at this hotel.

What time is check-in at Xkeban Tulum?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Xkeban Tulum?

This hotel offers free self parking.

Does Xkeban Tulum have a pool?

Xkeban Tulum features 2 outdoor pools.

Does Xkeban Tulum have a restaurant?

Yes, there are 2 restaurants on site.

Does Xkeban Tulum have a spa?

There are no spa services available at this hotel.

How close is Xkeban Tulum to downtown Tulum?

Xkeban Tulum is 1.4 mi away from Tulum.

Xkeban Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 40 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 7 out of 66 reviews
Rating 4 - Poor. 7 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel…. Staff was super helpful and welcoming made me feel at home!!! From Jose at check in to Daniel at the desk for anything I needed! Overall the stay was amazing! Tommy at the restaurant was also a great server and host along with Daniel to.. Overall the stay was the best and highly recommend to anyone coming to Tulum for the first time!!! I plan on being back again!
Stayed 5 nights in Jan 2026

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio en especial en lobby Jose super atento,
Stayed 3 nights in Jan 2026

8/10 Good

Gabryell

Liked: Cleanliness, property conditions & facilities
Staff was great and helpful all around! The rooftop party or DJ was not the best experience but it was over by 11p the noise and the choice of music is not the best. The water was an issue I requested to be moved because i thought it may just be my room because everyday there was a delay in me showering or even brushing my teeth! I’m not exaggerating it was every single day. The food was delicious and the overall aesthetic was pleasing.
Stayed 8 nights in Dec 2025

10/10 Excellent

Ying

Stayed 3 nights in Dec 2025

10/10 Excellent

Luzmila

Liked: Cleanliness, amenities, property conditions & facilities
Espectacular el lugar. La decoración muy creativa y linda. Los empleados todos muy atentos y listos a dar información cuando la solicitábamos. Súper amables.
Stayed 3 nights in Nov 2025

6/10 Okay

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.
Stayed 4 nights in Oct 2025

6/10 Okay

Peter

Travelled with partner
Disliked: Amenities
My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.
Stayed 4 nights in Oct 2025

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.
Stayed 2 nights in Aug 2025

8/10 Good

Monia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xkeban avril full spirituel hotel

La musique sur le toit jusqu’à 11h le week end on savait pas Les murs ont des oreilles
Stayed 2 nights in Apr 2025

8/10 Good

Junissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
Stayed 3 nights in Dec 2024

10/10 Excellent

Nikita

Liked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Sherlian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Stayed 1 night in Mar 2024

4/10 Poor

Mario, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Stayed 3 nights in Jan 2024

4/10 Poor

lidia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
To loud on weekends could not sleep
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenae Armani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

10/10 Excellent

Demarie

Stayed 3 nights in Aug 2023

4/10 Poor

Oswaldo

Disliked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Stayed 1 night in Apr 2023

10/10 Excellent

Yuriy

Stayed 1 night in Apr 2023

10/10 Excellent

kyle

Stayed 2 nights in Apr 2023