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Hotel Description

4-star family-friendly hotel near Maritime Museum of British Columbia, connected to the convention center

Seaside stay

A stay at this Downtown Victoria hotel places you steps from Maritime Museum of British Columbia and within a 5-minute walk of Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).

Renovated in 2017

A full-service spa, 2 restaurants, and an indoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and airport shuttle. You'll appreciate the health club, bar/lounge, and limo/town car service.

WiFi, flat-screen TVs

The 464 guestrooms feature 24-hour room service, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. WiFi, minibars, and premium bedding are also available.

Fairmont Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$248* Per night/room 24 Feb. - 25 Feb.

Fairmont Gold, 1 King Bed, Non Smoking, Harbour View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Gold, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Room, 1 Queen Bed, Non Smoking, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Fairmont Empress ratings based on 27 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fairmont Empress

Everyone (12) Couples (3) Family (1)
5 out of 5
Very friendly staff location the view and everything

Posted by on 3 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Fairmont Empress

Thank you for your review! We are delighted to hear about your stay with us, and hope to welcome you back to Fairmont Empress in the near future.

5 out of 5

Great place to stay!!!!

Pros: Close restaurants, Free Internet, Quiet
From the minute we arrived, we felt welcome. I loved my stay. The staff were great! The food was great! Everything was perfect!

Posted by , from Comox, BC, Canada on 3 Sep. 2012

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4 out of 5

We did not like our stay at this hotel.

Cons: No free Internet, bengall restaurant food was poor., too much walking in the maze of corridors., on a sun only l restaurant is open.
The hotel is a beautiful old building and interesting but we would not stay there again. It is excessively expensive in all respects including a $30 parking fee per night. Do yourself a favour and tour the hotel and see it's wonderful architecture but stay somewhere else.

Posted by , from Comox, BC, Canada on 23 Jan. 2012

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2 out of 5

not going back just yet

Pros: Close restaurants
Cons: Noisy
I would not return to this hotel unless I had some serious money to spend on a better room. The room we received was just OK, and was titled " deluxe suite". We had to walk a very long, constantly turning, set of hallways to get to our room. My biggest problem was that during the night it sounded like there was laundry room in the vacinity of room. There was a low humming noise like dryers during the middle of the night. Im not really sure what the noise ended up being. The cleanliness of the room was excellent though!

Posted by , from Nanaimo, BC, Canada on 21 Jan. 2012

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5 out of 5

Posted by on 20 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Duty Manager

Thank you for staying with us, we appreciate your feedback!

5 out of 5
Excellent staff. Charming. I am looking forward to returning soon.

Posted by on 4 Aug. 2019

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Comment from Hotel Management

4 Aug. 2019 by Ravroop Gill

Thank you for your kind words! We look forward to welcoming you back soon!

5 out of 5

Posted by on 27 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by General Manager

Thank you very much for the lovely score. Sincerely, Indu Brar General Manager

5 out of 5
I was very impressed how updated the rooms were. Very nice! The staff was outstanding. The Fairmont gold experience was super and very nice to have. We will definitely come back.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by General Manager

We look forward to your return; and thank you for the lovely feedback. Sincerely, Indu Brar General Manager

5 out of 5
Just a little thing - Kleenex In the living area and bedroom No bathtubs

Posted by , from Oceanside, ca on 4 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by General Manager

Thank you for providing your valued feedback. Sincerely, Indu Brar General Manager

4 out of 5
Staff at the Gold Room Service was excellent. Would go back

Posted by on 23 May 2019

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Comment from Hotel Management

24 May 2019 by General Manager

We are very pleased you had an enjoyable stay with us. Sincerely, Indu Brar General Manager

Property Features

The Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the family-friendly The Fairmont Empress. An airport shuttle at scheduled times and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee. A complete renovation of The Fairmont Empress was completed in 2017. Smoking is allowed in designated areas at this 4-star Victoria hotel.

  • 464 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 22600 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Victoria, BC (YYJ-Victoria Intl.) (27.1 km / 16.8 mi)
  • Property shuttles: Airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Portable fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:30 AM.

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 25 per accommodation, per night
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 33.00 per day
  • Valet parking fee: CAD 33.00 per day (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empress Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress Hotel
  • The Fairmont Empress Victoria
  • The Fairmont Empress Hotel Victoria

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Historic Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.