Seaside stay
A stay at this Downtown Victoria hotel places you steps from Maritime Museum of British Columbia and within a 5-minute walk of Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).
Renovated in 2017
A full-service spa, 2 restaurants, and an indoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and airport shuttle. You'll appreciate the health club, bar/lounge, and limo/town car service.
WiFi, flat-screen TVs
The 464 guestrooms feature 24-hour room service, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. WiFi, minibars, and premium bedding are also available.
3 Jul. 2019 by Fairmont Empress
Thank you for your review! We are delighted to hear about your stay with us, and hope to welcome you back to Fairmont Empress in the near future.
22 Sep. 2019 by Duty Manager
Thank you for staying with us, we appreciate your feedback!
4 Aug. 2019 by Ravroop Gill
Thank you for your kind words! We look forward to welcoming you back soon!
28 Jun. 2019 by General Manager
Thank you very much for the lovely score. Sincerely, Indu Brar General Manager
24 Jun. 2019 by General Manager
We look forward to your return; and thank you for the lovely feedback. Sincerely, Indu Brar General Manager
4 Jun. 2019 by General Manager
Thank you for providing your valued feedback. Sincerely, Indu Brar General Manager
24 May 2019 by General Manager
We are very pleased you had an enjoyable stay with us. Sincerely, Indu Brar General Manager
7 Apr. 2019 by Fairmont Empress
Thank you for your lovely review! We hope to welcome you back to Fairmont Empress in the near future.
4 Mar. 2019 by Fairmont Empress
Thank you for your response! We are delighted to hear your feedback. We look forward to welcoming you back to our Castle on the Coast in the near future.
28 Dec. 2017 by General Manager
Thank you for the feedback regarding the information available to our guests. I will follow up with the team. We look forward to seeing you again. Sincerely, Indu Brar General Manager
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the family-friendly Fairmont Empress. An airport shuttle at scheduled times and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee. A complete renovation of Fairmont Empress was completed in 2017. Smoking is allowed in designated areas at this 4-star Victoria hotel.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Self parking (surcharge) , Valet parking (surcharge)
Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:30 AM.
Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport transportation is offered at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. For details, please contact the property in advance.
The photos are representative of rooms offered and may differ from the actual room received.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
