See all properties

Fairmont Empress

4.5 star property
Family-friendly Edwardian hotel connected to the convention center with 2 restaurants

Choose dates to view prices

Photo gallery for Fairmont Empress

Ocean views, serves lunch and dinner
Exterior
Lobby
Exterior
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
721 Government St, Victoria, BC, V8W1W5
  • Place, Royal BC Museum
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪4 min walk‬
  • Place, Victoria Clipper Ferry Terminal
    ‪6 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪29 min drive‬

Room options

View all photos for Fairmont City View 2 Double

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 2 Double

8.6 out of 10
Excellent
(97 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe City View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 2 Queen

8.8 out of 10
Excellent
(46 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Harbour View 1 King

9.8 out of 10
Exceptional
(21 reviews)
  • 30 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont City View 1 Queen

9.2 out of 10
Wonderful
(81 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 1 King

9.0 out of 10
Wonderful
(26 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold City View 1 King

9.4 out of 10
Exceptional
(18 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite City View 1 King

9.4 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area

One Bedroom Suite City View 1 King

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

Fairmont City View 1 King

9.2 out of 10
Wonderful
(144 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe City View 1 Queen

9.0 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite City View 1 King

9.8 out of 10
Exceptional
(6 reviews)
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe City View 1 King

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe City View 2 Queen

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold One Bedroom Suite City View 1 King

9.6 out of 10
Exceptional
(4 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Deluxe Harbour View 1 King

9.6 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Harbour View 1 Queen

9.0 out of 10
Wonderful
(24 reviews)
  • 26 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Harbour View 1 King

9.8 out of 10
Exceptional
(22 reviews)
  • 36 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold City View 1 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold City View 1 Queen

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View Executive Suite 1 King

Premium bedding, down comforters, pillowtop beds, minibar

Fairmont Gold Harbour View Executive Suite 1 King

  • 39 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Harbour View 1 King

Signature Harbour View 1 King

Signature Harbour View 1 King

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour View 2 Queen

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Harbour View 2 Queen

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

About the area

Victoria

Seaside stay .A stay at this Downtown Victoria hotel places you steps from Maritime Museum of British Columbia and within a 5-minute walk of British Columbia Parliament Building. Victoria Bug Zoo and Victoria Harbour are also within half a mile (1 km).

What's nearby

  • Government Street - 1 min walk - 0.0 km
  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 3 min walk - 0.3 km
  • Victoria Harbour - 4 min walk - 0.4 km
  • Victoria Clipper Ferry Terminal - 6 min walk - 0.5 km

Getting around

  • Victoria Intl. Airport (YYJ) - 32 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Tractor - ‬2 min walk
  • ‪Q At The Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk

About this property

Fairmont Empress

Family-friendly Edwardian hotel connected to the convention center with 2 restaurants
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

  • 431 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Meeting rooms
  • 22600 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Fairmont Empress offers 431 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Similar properties

Bar (on property)
Delta Hotels by Marriott Victoria Ocean Pointe Resort
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
4.6 out of 5, Wonderful, 1,004 reviews
The price is CA $186
CA $218 total
includes taxes & fees
Jan 25 - Jan 26
Delta Hotels by Marriott Victoria Ocean Pointe Resort

Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping mall
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 9 2026 to January 28 2026 (dates subject to change):
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

The photos are representative of rooms offered and may differ from the actual room received.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Fairmont Empress Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1882 out of 2535 reviews
Rating 8 - Good. 366 out of 2535 reviews
Rating 6 - Okay. 172 out of 2535 reviews
Rating 4 - Poor. 62 out of 2535 reviews
Rating 2 - Terrible. 53 out of 2535 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

SCOTT, HASTINGS

Liked: Cleanliness, staff & service, property conditions & facilities
I was not aware breakfast was included. The staff was very helpful.
Stayed 1 night in Nov 2025

2/10 Terrible

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel BUT there was a step in the room between the main room and the bathroom that is a MAJOR safety issue in use of the bathroom at night- in my mind an otherwise fien hotel deserves a 1/10 for that room
Stayed 1 night in Oct 2025

10/10 Excellent

James, North Vancouver

Stayed 1 night in Oct 2025

10/10 Excellent

Kimberley, Chicago

Stayed 1 night in Oct 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Check in process was not very smooth - had to stand in line twice because I never received a text with my room number when we prechecked in. Room didn't have robes or slippers for pool area - housekeeping remedied that quickly, though. Splurged and got a "harbor view King", and the "harbor view" was technically there, but we were on the second floor so it was mostly a tree view.
Stayed 2 nights in Oct 2025

10/10 Excellent

KWANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faculty was good and food was good
Stayed 1 night in Oct 2025

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I are locals from Saanich BC and I grew up in Cobble Hill and my husband in Port Alberni. The sevice was great, friendly and the food was excellent. My husband and I have been married 20 yrs and never had a honey moon.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marjorie, Coalhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the service was impeccable, the rooms clean with a touch of old charm.
Gluten free teas munchies
View from the 3rd floor elevator lo
Stayed 3 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our whole experience was great. Will be back.
Stayed 5 nights in Oct 2025

10/10 Excellent

ANBAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room nice staff good breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel experience loved the cleaning services! The outside area was beautiful with lots of flowers and very clean. I love that it was in a location where you could walk anywhere!
Stayed 2 nights in Oct 2025

10/10 Excellent

Rick Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much! Everything was first class, considering the hotel's age, and history of engineering. Friendly staff, as well as the shop keepers throughout the city. Cleanliness everywhere with Great restaurants and views.
Fairmont Empress
Stayed 3 nights in Oct 2025

10/10 Excellent

Amritpal

Stayed 1 night in Oct 2025

10/10 Excellent

Santanu

Liked: Cleanliness, property conditions & facilities
Great hotel - staff don’t care much since this is most popular hotel in a tourist spot.
Stayed 1 night in Jul 2025

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free EV charging was nice. Seasonal change of flowers in front was too early. I wanted to enjoy the landscaping. Did not deter an excellent experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Vanshdeep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had the most incredible experience celebrating my birthday at the Fairmont! From the moment I arrived, the service was top-notch. They surprised me with a free room upgrade and even sent up a bottle of champagne to celebrate — such a thoughtful touch! The staff went above and beyond to make the day feel extra special. The room was beautiful, the views were stunning, and every detail was perfect. I truly felt pampered and appreciated. Thank you, Fairmont, for making my birthday unforgettable. I’ll definitely be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Santanu

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jul 2025

10/10 Excellent

Laszlo

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t have breakfast at the Empress, but we did have dinner and the attention to detail in the service and food was impressive! It was my birthday and they delivered a special cake to the room as well as all staff at dinner mentioning it - I felt spoiled!
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph

Stayed 3 nights in Oct 2025

10/10 Excellent

carlos, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 2 nights in Oct 2025

6/10 Okay

Suvrangshu

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
For a hotel like Fairmont, I expected much better. On the corridors I saw used food plates with leftover food lying for days. It came to a point that I can smell. I had to go to front desk and ask them to clean. Well !! they picked them, and again next day another room left their used food outside, which was not picked in 12 hrs.
Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

caley

Stayed 1 night in Oct 2025