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4.2 out of 5

"Hoiday Inn has a great reputation and this property held true to it's standards. Be aware that this property is a 15-20 minute drive from downtown Kel ... " More

By twhip, from Las Vegas, NV on Sat 06 Jul 2013

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Hotel Description

4-star hotel in Westbank

Westbank stay

With a stay at this Westbank hotel, you'll be within half a mile (1 km) of Westbank Centre Park and 2 miles (3 km) of Off the Grid Organic Winery. Gellatly Heritage Regional Park and Kalala Organic Estate Winery are also within 2 miles (3 km).

Fitness center

This hotel features an outdoor pool and an indoor pool. Enjoy the gym and perks like free self parking and free WiFi. Express check-out and luggage storage are also provided.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Kelowna ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Kelowna

Everyone (3)
5 out of 5

Posted by on 9 Jun. 2020

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Comment from Hotel Management

11 Jun. 2020 by Julie B

Dear Anonymous, Thank you for the 5 out of 5 rating! All of our staff members are dedicated to creating a home away from home for our guests, so it is very satisfying to see you enjoyed your stay with us. Thank you again for trusting us while we work through the COVID-19 pandemic. We hope to welcome you again soon! Sincerely, Julie Biesen Guest Services Manager

4 out of 5

Posted by on 31 May 2019

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Comment from Hotel Management

4 Jun. 2019 by Julie B

Dear Anonymous, Thank you for taking the time to provide us with a score on your most recent stay at our property. Our number one goal is to make sure people enjoy their stay while visiting West Kelowna, which is why it's great to see the 4 out of 5 score! Thank you again for staying with us and we hope to welcome you again in the near future. Sincerely, Julie Biesen Guest Services Manager

4 out of 5

Posted by on 9 Oct. 2020

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Comment from Hotel Management

11 Oct. 2020 by Julie B

Dear Anonymous, Thank you for submitting a 4 out of 5 score on your most recent experience! It gives me great pleasure to see you had a lovely stay at our property while being able to enjoy some of the beautiful landscapes the Okanagan has to offer. Thank you again for staying with us and we hope to welcome you again soon! Sincerely, Julie Biesen Guest Services Manager

4 out of 5

Great Value

Hoiday Inn has a great reputation and this property held true to it's standards. Be aware that this property is a 15-20 minute drive from downtown Kelowna.

Posted by , from Las Vegas, NV on 6 Jul. 2013

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4 out of 5

A good value for money hotel

We stayed there for 3 days and found the hotel to be quiet, clean and a perfect family budget hotel. The cleanliness level and staff courteousness is worth mentioning. Wee bit out of town but would not mind the shuttle as the place was to our taste and needs.

Posted by on 9 Aug. 2010

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Property Features

DoubleTree by Hilton Kelowna offers its guests an indoor pool, an outdoor pool, and a fitness center. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 3800 square feet (342 square meters) and includes conference space. DoubleTree by Hilton Kelowna also features a vending machine, room service (during limited hours), and express check-out. Free self parking is available. This 4-star West Kelowna hotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 4 levels
  • 3800 sq ft of conference space
  • 342 sq m of conference space
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

DoubleTree by Hilton Kelowna offers 77 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitization practices of any association
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel West Kelowna
  • Holiday Inn West Kelowna
  • West Kelowna Holiday Inn
  • Holiday Inn Kelowna Sw-Westbank Hotel West Kelowna
  • Holiday Inn Westbank
  • Westbank Holiday Inn
  • Holiday Inn West Kelowna Hotel
  • Holiday Inn West Kelowna
  • DoubleTree by Hilton Kelowna Hotel
  • DoubleTree by Hilton Kelowna West Kelowna
  • DoubleTree by Hilton Kelowna Hotel West Kelowna

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.