2/10 Terrible
HAK SU
Travelled with family
Aug 3, 2025
Let alone the room condition, I didn't feel check in welcomed. One lady looked emotionally a bit not ok with me, based on the way she spoke (like a bit yelling ??) and responded (like teaching...). why? I have no idea. The toilet was not clean with small pieces of black things on the surface of the bowl, so my wife cleaned it. TV wasn't ready, so the lady came and fixed it; That is ok. The shower curtain rod is a lit loose which made the shower curtain not properly in the right position; so, the water from the shower head was going everywhere during the shower. Water from the water tab doesn't run good enough; may be something clogged and need plumbing maintenance ?? There was no a coffee maker in the room, differently from what is described in the email from Travelocity. The room seems need lots of TLC, and frankly I worried if they charge extra for something in the room already not working properly, because they keep my bank card info for any damage. We just slept early and left the hotel early after breakfast. The experience wasn't like what I expected from the Travelocity website, to be honest. I hope they become more friendly and warm welcome guests in the future and make room ready as completely as possible.
HAK SU
Stayed 1 night in Aug 2025