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4.1 out of 5

"Had coupons for breakfast and for dinner ...so nice of them. Makes family time even better " More

By a verified traveller on Wed 15 Jan 2020

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Hotel Description

3-star hotel near Apex Entertainment Center

In Marlborough

Within 3 miles (5 km) of this Marlborough hotel, you'll find Apex Entertainment Center and New England Sports Center. Solomon Pond Mall is within 6 miles (10 km) and Northborough Crossing is within 9 miles (15 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like full breakfast and free self parking.

Cable TV

In addition to TVs with cable channels, the 431 guestrooms offer room service and coffee/tea makers. Other amenities include free local calls, hair dryers, and safes.

Deluxe Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$107* Per night/room 6 Jun. - 7 Jun.

Deluxe Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Partial View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Royal Plaza Hotel & Trade Center ratings based on 23 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Royal Plaza Hotel & Trade Center

Everyone (11) Couples (1) Family (5)
5 out of 5
Had coupons for breakfast and for dinner ...so nice of them. Makes family time even better

Posted by on 15 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

5 out of 5
Staff was great. Special kudos to Breakfast staff (Jeff and Ianna?) Who were so attentive and friendly.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

13 Jan. 2020 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

4 out of 5
Plenty of room. Great breakfast! Server was attentive and pleasant.

Posted by on 30 Nov. 2019

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Comment from Hotel Management

2 Dec. 2019 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

3 out of 5
the property is a bit dated and needs an update. Our room had a lot of bugs which I did report upon check in. The girl said she would come up but didn't. I just kept killing them myself. Toilet ran all the time. Breakfast buffet was good and the restaurants. No maid service on our stay. It was convenient.

Posted by on 26 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

3 out of 5
Arrived at hotel after driving 1 1/2 to get there to be told they don't have a room. I questioned front desk Luke that i paid online and have confirmation. Told, not my problem what you want me to do. Numerous people facing similar problem. Told only king room left. 3 people under registration. Luke at Best Western Marlborough is the rudest front desk associate. Not good customer service!!

Posted by on 13 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, John Chagnon Front Desk Manager Best Western Royal Plaza Hotel & Trade Center

4 out of 5
It is a very good hotel, and it’s very pretty and pleasant.

Posted by on 15 Sep. 2019

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Comment from Hotel Management

7 Oct. 2019 by AF

Thank you for choosing to stay with us. We are happy that you had a good time. It would be our pleasure to welcome you back in the future.

5 out of 5
The bed were comfy but the elevators seemed like they needed maintenance

Posted by on 18 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rick Skinner General Manager Best Western Royal Plaza Hotel & Trade Center

5 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

15 Jul. 2019 by AF

Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Rick Skinner General Manager Best Western Royal Plaza Hotel & Trade Center

3 out of 5
The cleanliness was great and the staff was friendly but I didn’t like the fact that they froze an additional 25 % of my money in addition to the cost of my room. The front desk attendant didn’t bother to tell me before he swiped my card and neither did Travelocity when I booked the room. It would’ve be nice to expect that cost before actually checking in or even booking the room.

Posted by on 15 May 2019

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4 out of 5
I didnt think the beds were that comfortable, but thats the only complaint. All staff was wonderful, we asked for extra blanket the 1st night there, it was delivered within t minutes. I also had the free breakfast with my stay. They are a wonderful staff. Enjoyed going down tired and seeing smiling face and asked about what we would like to drink. I would definitely stay again. Thank you so much for a great 2 nights.

Posted by on 22 Mar. 2019

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About the Best Western Royal Plaza Hotel & Trade Center

Location 181 Boston Post Rd W, Marlborough, MA 01752

Property Features

Best Western Royal Plaza Hotel & Trade Center offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. There's an onsite 24-hour business center. Tour/ticket assistance, an arcade/game room, and gift shops/newsstands are also featured at the business-friendly Best Western Royal Plaza Hotel & Trade Center. Free self parking is available. This 3-star Marlborough hotel is smoke free.

  • 431 guestrooms or units
  • 6 levels
  • 22,000 sq ft of conference space
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Boston, MA (BOS-Logan Intl.) (61.6 km / 38.3 mi)
  • Parking: Free self parking

Room Amenities

Best Western Royal Plaza Hotel & Trade Center offers 431 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in September 2018.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast.

Zacharys Restaurant - This restaurant serves breakfast, lunch, and dinner.

All Stars Bar and Grill - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 18.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is C0004191700.

  • Debit cards not accepted
  • Staffed front desk
  • Tax ID - C0004191700
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per stay
  • Rollaway bed fee: USD 18.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Royal
  • Best Western Royal Hotel
  • Best Western Royal Plaza
  • Best Western Royal Plaza Hotel
  • Best Western Royal Plaza Hotel Marlborough
  • Best Western Royal Plaza Marlborough
  • Royal Best Western
  • Royal Plaza Hotel
  • Best Western Marlborough
  • Best Western Royal Plaza Hotel & Trade Marlborough
  • Best Western Royal Plaza Hotel And Trade Center
  • Marlborough Best Western
  • Best Western Royal Plaza Hotel Trade Center Marlborough
  • Best Western Royal Plaza Hotel Trade Center
  • Best Western Royal Plaza Trade Center Marlborough
  • Best Western Royal Plaza Trade Center
  • Royal Plaza & Trade Center
  • Best Western Royal Plaza Hotel & Trade Center Hotel
  • Best Western Royal Plaza Hotel & Trade Center Marlborough
  • Best Western Royal Plaza Hotel & Trade Center Hotel Marlborough

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.