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"The place is clean and room very comfortable. Staff are amazing. I will recommend this to any one traveling to Massachusetts. " More

By a verified traveller on Tue 19 Dec 2023

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Hotel Description

Hotel near Apex Entertainment Center in Marlborough

In Marlborough

Within 3 miles (5 km) of this Marlborough hotel, you'll find Apex Entertainment Center and New England Sports Center. Charmed and Solomon Pond Mall are also within 6 miles (10 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a gym. Traveling for business? Take advantage of the free WiFi in public areas, express check-in, and conference center. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $134* Per night/room 31 Mar. - 1 Apr.

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking, Courtyard View (Refrigerator & Microwave)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Best Western Royal Plaza Hotel & Trade Center ratings based on 25 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Royal Plaza Hotel & Trade Center

Everyone (10) Couples (2) Family (9)
4 out of 5

Posted by on 3 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by AC

Dear Corryn,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience during your stay and our team is looking forward to seeing you again soon.Best,

5 out of 5
The place is clean and room very comfortable. Staff are amazing. I will recommend this to any one traveling to Massachusetts.

Posted by , from Bayside on 19 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by AC

Dear Julio,Thank you for staying with us and taking your time to complete the survey. Your satisfaction is very important to us and we appreciate your comments regarding the room and our team and hope to see you next time you visit our area again. Sincerely,

3 out of 5
Front-end was not at desk when checking in. Ref has food from previous guess . Tv didn't work

Posted by on 2 Dec. 2023

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Comment from Hotel Management

31 Dec. 2023 by AC

Dear Eleanor,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations. We appreciate your feedback regarding the front desk staff and the TV so we can make improvements to our guests. We hope that you will stay with us again in the future so we have another opportunity to provide you with a better experience. Sincerely,

1 out of 5
No breakfast - and the pool was FILTHY so why did i pay for those amenities?

Posted by on 29 Sep. 2023

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Comment from Hotel Management

6 Oct. 2023 by AC

Dear Summer,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you provided us to make improvements for our guests. All our overnight guests will get our complimentary breakfast and I’m not sure why you didn’t go to our restaurant to enjoy it. We hope you will give us another opportunity and stay with us in the future again so we have a chance to provide you with a better experience. Sincerely,

5 out of 5
I don't know why this place has gotten crappy reviews. My room was big, silent and the A/C worked great. Bathroom was brand new. The place was fully booked too. Big breakfast. Maybe the rooms vary widely but I could not have been more pleasantly surprised. ALSO - I witnessed how hard multiple staff members worked to make guests happy. You just don't always see that these days. Good job, guys.

Posted by on 7 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by AC

Dear Gina,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and appreciate your kind words. Our team is looking forward to seeing again soon next time you visit our area. Sincerely,

1 out of 5

Posted by on 12 Jul. 2023

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Comment from Hotel Management

28 Aug. 2023 by AC

Dear Peter,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting your expectations and hope you will give us another opportunity so we can provide you with a better experience. Sincerely,

3 out of 5
Outdated

Posted by on 28 May 2023

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Comment from Hotel Management

11 Jul. 2023 by AC

Dear Greg,Thank you for staying with us and taking your time to complete the survey. We are so sorry for not meeting or exceeding your expectations and appreciate your feedback. We do have some upcoming renovations in the work and we hope to see you in the future so we can provide you with a better experience. Sincerely,

3 out of 5
Next room water was running all night couldn’t sleep that night😢

Posted by on 15 May 2023

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Comment from Hotel Management

29 May 2023 by AC

Dear Elizabeth,Thank you for staying with us and taking your time to complete the survey. We are so sorry that the room next to yours had the water running all night and you couldn’t sleep. We hope to see you soon again so you can have a better experience with us. Sincerely,

5 out of 5
This place was amazing for the price. Staff was very respectful and helpful especially when I had to change my room because of a tub issue, they did it with no hesitation. Place is very clean , only thing is the pool is small looked bigger online.

Posted by on 16 Apr. 2023

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Comment from Hotel Management

16 Apr. 2023 by AC

Dear Cynthia,Thank you for staying with us and taking your time to complete the survey. We are so happy you had a wonderful experience and appreciate your kind words. We hope to see you next time you visit our area again. Best,

3 out of 5
The rooms were okay, bathrooms were on the dirty side, grout had urine stains, tub dirty. There was no ventilation system or fans in the entire hotel, including hotel rooms, all bathrooms. We had a cat and were not able to clean our room ourselves upon arrival due to fumes from any cleaning agent. Continental breakfast could have been better. Staff appeared as though they did not want to be bothered. No orange juice, pancake machine batter kept running out, no one to monitor that things were running smoothly. Dining room to both restaurants could have been cleaner. Lasagna on buffet tasted like canned ravioli.

Posted by on 16 Aug. 2022

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Comment from Hotel Management

20 Sep. 2022 by AC

Dear Robert,Thank you for staying with us. We are so sorry for not meeting or exceeding your expectations. Your satisfaction is very important to us and will be using the feedback you provided us to make improvements for our guest. We hope to see you in the future so have another opportunity to provide you with a better experience. sincerely,

About the Best Western Royal Plaza Hotel & Trade Center

Location 181 Boston Post Rd W, Marlborough, MA 01752

Property Features

Best Western Royal Plaza Hotel & Trade Center offers its guests an indoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Best Western Royal Plaza Hotel & Trade Center. Free self parking is available. This Marlborough hotel is smoke free.

  • 431 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Meeting rooms
  • Buffet breakfast (free)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Arcade/game room
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Royal Plaza Hotel & Trade Center offers 431 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 11:00 AM.

Zacharys Restaurant - This buffet restaurant serves breakfast only.

All Star Bar and Grill - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 18.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per stay

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0004191700. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Children stay free
  • Number of children who can stay free - 3
  • State tax ID - C0004191700
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 12
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per stay
  • Rollaway bed fee: USD 18.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Royal
  • Best Western Royal Hotel
  • Best Western Royal Plaza
  • Best Western Royal Plaza Hotel
  • Best Western Royal Plaza Hotel Marlborough
  • Best Western Royal Plaza Marlborough
  • Royal Best Western
  • Royal Plaza Hotel
  • Best Western Marlborough
  • Best Western Royal Plaza Hotel & Trade Marlborough
  • Best Western Royal Plaza Hotel And Trade Center
  • Marlborough Best Western
  • Best Western Royal Plaza Hotel Trade Center Marlborough
  • Best Western Royal Plaza Hotel Trade Center
  • Best Western Royal Plaza Trade Center Marlborough
  • Best Western Royal Plaza Trade Center
  • Royal Plaza & Trade Center
  • Best Western Royal Plaza Hotel & Trade Center Hotel
  • Best Western Royal Plaza Hotel & Trade Center Marlborough
  • Best Western Royal Plaza Hotel & Trade Center Hotel Marlborough

You should know

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.