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"It was central to everything on our list. We were able to walk everywhere " More

By a verified traveller on Sun 23 Feb 2020

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Hotel Description

Hotel near Union Station in Worcester

In Worcester

Within a 10-minute walk of this Central Business District hotel, you'll find Union Station and DCU Center. Also, UMass Memorial Medical Center is within half a mile (1 km) and Worcester Art Museum is within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the business center, express check-out, and conference space. There's a 24-hour fitness center on site, and a 24-hour front desk and dry cleaning are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 97 guestrooms also offer free WiFi and TVs with satellite channels. Free newspapers, free local calls, and hair dryers are also available.

Room, 2 Double Beds, Accessible, Bathtub (Hearing, Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Express Worcester Downtown ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Holiday Inn Express Worcester Downtown

Everyone (5) Couples (2) Family (6)
4 out of 5

Posted by on 25 Jun. 2020

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4 out of 5
It was central to everything on our list. We were able to walk everywhere

Posted by on 23 Feb. 2020

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5 out of 5

Posted by on 21 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by Manager

Valued Guest, Thank you for taking the time to rate us! Warm Regards,

5 out of 5

Posted by on 21 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Management

Thank you for your rating!

1 out of 5
Hotel wasn't the cleanest and room smelt like smoke (pot). When I called down for clean towels at 730 am I was told "sorry I don't think we have any clean towels available". And no one ever showed up with towels. Oh and complementary breakfast, we walked into the breakfast area and quickly made a u-turn and went out to eat. Was not a good experience at all. Definitely worth to spend a little more and stay at a decent hotel.

Posted by on 12 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Management

Valued Guest, We apologize for the inconvenience this may have caused, hope to make you next stay with us a better experience. Warmest Regards,

4 out of 5
The desk clerk was very helpful in suggesting a restaurant that would accommodate my wife's gluten-free dietary requirements.

Posted by , from Fairborn OH on 21 Oct. 2019

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Comment from Hotel Management

5 Dec. 2019 by Management

Richard, Happy to hear you had a great experience with us! Thank your for your review! Warmest Regards,

4 out of 5
Great location and fairly quiet. Easy to locate and a short drive to so many restaurants, colleges, etc.

Posted by on 7 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Manager

Valued Guest, Thank you for your kind words and rating, we hope to see soon!

2 out of 5
I got charge twice for booking one room, i check in late then the lady at the desk ask me to leave my credit card info and charge me 50$ for assurance and she said that the i will get it back once I check out, but no I got charge $157. Anyways thank god the guy the next morning fix it for us!

Posted by on 19 Aug. 2019

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1 out of 5
The room wasn't clean had no AC I asked for a pool got there there was no pool I asked for a car. I was very rudely freaking told me that I couldn't have a cot and then all of a sudden when I got all situated they brought me a caught out of the blue there milk in the breakfast was rotten and out-of-date it was disgusting and I actually want my money back but I haven't got a call from that hotel at all

Posted by on 9 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Manager

We appreciate your feedback and apologize for any inconvenience this may have caused, it was lovely speaking with you!

4 out of 5

Posted by on 8 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Manager

Thank you for your feedback!

About the Holiday Inn Express Worcester Downtown

Location 110 Summer St, Worcester, MA 01608

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Worcester Downtown. The hotel can provide concierge services and wedding services. Self parking is free. This Worcester hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 5 levels
  • 12104 sq ft of conference space
  • Buffet breakfast (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Worcester, MA (ORH-Worcester Regional) (8.8 km / 5.5 mi)
  • Train station: Worcester Union Station (1.1 km / 0.7 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Worcester Downtown offers 97 accommodations with safes and complimentary newspapers. Televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Worcester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is C0013613480. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast and lunch.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0013613480
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room microwave fee: USD 25.00
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.