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MainStay Suites Chicago Schaumburg

2.5 star property
Hotel near Woodfield Mall in Schaumburg

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Photo gallery for MainStay Suites Chicago Schaumburg

Reception
Suite, 1 Queen Bed | View from room
Interior
Full-size fridge, microwave, stovetop, dishwasher
Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
1200 Bank Drive, Schaumburg, IL, 60173
  • Woodfield Mall
    ‪11 min walk‬
  • LEGOLAND® Discovery Center
    ‪18 min walk‬
  • Schaumburg Convention Center
    ‪3 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

7.6 out of 10
Good
(63 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Schaumburg

In shopping district.You'll find Woodfield Mall and Spring Valley within 2 miles (3 km) of this hotel. LEGOLAND® Discovery Center and Jump Zone are also within 2 miles (3 km).

What's nearby

  • Woodfield Mall - 11 min walk - 1.0 km
  • LEGOLAND® Discovery Center - 18 min walk - 1.5 km
  • Schaumburg Convention Center - 3 min drive - 3.5 km
  • Topgolf - 5 min drive - 4.6 km
  • Schaumburg Medieval Times - 5 min drive - 5.3 km

Getting around

  • Roselle Medinah Station - 7 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 18 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪Red Robin - ‬4 min drive
  • ‪Panera Bread - ‬7 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Popeyes Louisiana Kitchen - ‬17 min walk

About this property

MainStay Suites Chicago Schaumburg

Hotel near Woodfield Mall in Schaumburg
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at MainStay Suites Chicago Schaumburg. Self parking is free.

This Schaumburg hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Built in 1999
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
MainStay Suites Chicago Schaumburg offers 120 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites WY
Hawthorn Suites WY Chicago Schaumburg
Hawthorn Suites WY Hotel
Hawthorn Suites WY Hotel Schaumburg Chicago
Hawthorn Suites WY Chicago Schaumburg Hotel
MainStay Suites Chicago Schaumburg Hotel
Hawthorn Suites by WY Chicago Schaumburg
MainStay Suites Chicago Schaumburg Schaumburg
MainStay Suites Chicago Schaumburg Hotel Schaumburg

MainStay Suites Chicago Schaumburg Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 318 out of 1000 reviews
Rating 6 - Okay. 142 out of 1000 reviews
Rating 4 - Poor. 104 out of 1000 reviews
Rating 2 - Terrible. 108 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Wayne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2025

8/10 Good

DeVon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Erwin

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location, terrific price. Room was quiet, appreciated the space of staying in a suite. Attention to cleanliness could be improved.
Stayed 3 nights in May 2025

2/10 Terrible

terrell

Stayed 7 nights in Apr 2025

10/10 Excellent

Lilly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

indra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms we booked were so dirty and not properly cleaned and set up. The chairs were all stained and had a layer of dirt. The mattress under the bedsheets were awfully dirty and old.The floors were sticky the couch had a layer of pet hair all over it. The bathroom sink wouldn’t drain properly and the floors were also very dirty. I wouldn’t stay here again.
Stayed 1 night in May 2025

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities, room comfort

Save your money and spend it somewhere else

Furniture was in bad condition, couches ripped off table surfaces held up with duck tape , noisy bed , walls and carpet stains , Overall bad specially for being in the middle of Schaumburg.
Stayed 1 night in May 2025

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
When i paid online i was under the impression breakfast was included only to find out when we got there it wasnt. The room and whole hotel had a funky smell. The couch in the room was filled with gross stains. No ice machine. Someone in a room by us had a dog that barked all night. Absolutely terrible stay. Never going back again
Stayed 2 nights in May 2025

10/10 Excellent

Lilly

Stayed 1 night in May 2025

10/10 Excellent

Azucena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rico el cafe todo muy lindo
Stayed 5 nights in Apr 2025

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice.. the only thing that needs to be updated is the shower head. Besides that.. everything was amazing
Stayed 1 night in May 2025

10/10 Excellent

Gustavo

Liked: Staff & service, amenities, property conditions & facilities
Clean, and overall quit...but table was wiggling and outlets didnt work...overall enjoyed stay
Stayed 2 nights in May 2025

10/10 Excellent

Marcoz

Stayed 2 nights in Apr 2025

8/10 Good

Mikea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Mar 2025

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear MainStay Suites Schaumburg Management, I am writing to formally express my deep disappointment regarding our recent stay at your hotel. The conditions we encountered were entirely unacceptable and, in several cases, unsafe. We believe a full or partial refund is warranted based on the following serious issues: Cleanliness and Room Condition: Dishes were left dirty in the dishwasher, including a pot with burnt food. The provided silverware was inadequate — for example, only one spoon was available. Stains were present on both the couch and mattress. The couch mattress was ripped, worn down, and uncomfortable, with exposed springs. A spare blanket was wadded up into a ball and appeared unsanitary. No fitted sheet was provided for the pull-out mattress. Safety and Security Issues: Side doors intended for keycard access were often unlocked or would not close properly, leaving the hotel accessible to anyone. We had to manually attempt to shut one door that would not latch securely. After a keycard malfunction, my husband was issued a new room key without any verification beyond stating our room number — a major security concern. These lapses in security made us feel extremely unsafe during our stay. Environmental Conditions: The hotel had a persistent unpleasant odor, suggesting poor cleaning and ventilation practices. We experienced a highly disruptive incident where another guest was screaming for over an hour, which required police intervention. This is the major issues.
Stayed 3 nights in Apr 2025

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Zero stars I don't recommend

I understand that this hotel allows dogs, however there was dog poop scattered all over. Some of it looked like it had been there for days. The trash can at the end of the hall had full trash bags sitting around it. The furniture in the room waa dirty and worn. The curtains were old and had stains on them. Not to mention they were hanging off the rods. I only had one fork. The kitchen sink didnt drain and the garbage disposal didnt work. There wasn't any dish soap. The ice maker in the freezer took just about my entire stay to make 2 cups of ice. If it were possible i would love to get a FULL refund. I have photos of everything that I have put in this message. Oh cant forget the piece of bread that was left in the cabinet. It was hard as a rock. Maybe a few weeks old.
Stains on curtain
Filthy chair
Refrigerator dirty on top
Filthy chair
Stayed 1 night in Apr 2025

6/10 Okay

Moulali

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice

Clean, quiet rooms, comfy bed. Great shower. Nice kitchen. Nice easy chair. I always stay here when in Schaumberg.
Stayed 1 night in Apr 2025

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price.
Stayed 7 nights in Jan 2025

10/10 Excellent

Steve

Stayed 1 night in Apr 2025

2/10 Terrible

Danny

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Non smoking hotel and the room smelt like cigarette smoke terribly. Also whole place stunk. Bugs in bathroom, hairs in the tub. Not clean.
Stayed 1 night in Apr 2025

2/10 Terrible

kaycee

Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Travelled with family and small children
Disliked: Cleanliness
I liked the coffee and tea in the morning. I didnt like when i got to my room how filthy it was.
Stayed 7 nights in Mar 2025