Room was clean with lots of space and staff was friendly. We loved the coffee/hot cocoa machine-24 hours. It was fun being attached to the beautiful mall. It was walking distance to anywhere we needed to go. My only issues were, I booked a balcony room thinking it would have a great view, but it was looking into the mall and we couldn't even see anything in the mall. Also, I forgot my medication, and they were not very helpful in wanting to ship it to me, even though I was going to pay for it before they shipped it. Needless to say, they didn't ship it. I would recommend this hotel, just don't leave anything behind.