4/10 Poor
Karen
Apr 15, 2025
Disliked: Staff & service
April 2025 stay at Cowgate safestay
I like the location in old town. However it was very hot inside the rooms there were no fans and the windows did not open. The first room I was put into was so small before bunks that I could barely move and they put me on a top bunk which I requested a bottom bunk. I was very unhappy about this and asked to be moved. The initial response was no that they were full in fact overbooked and I was told they did not know where everyone was going to steep that night. This was disturbing news to me. What are the staff came back and offered to move me to a six bunk room someone had not checked in and there was a mix up. This was a completely satisfactory bed and there was room in the room to move however again it was hot and stuffy and the windows did not open. I found the continent of breakfast to be very expensive for what was offered. I was also not very impressive there was nowhere to store food in a cooler or fridge. It was quite noisy with a bar two bars across the street however I dear plugs in the noise didn't bother me. The slamming of the doors did. Although I really like the location I would not stay here again. It is not close to the tram from the airport however I did not mind the walk. I also felt nickled and dimed. Even though I had a reservation for that day they charged me for luggage storage and after I checked out and had a few hours to spare the charged me another few pounds. There's a lot that could be done to improve the services offered here.
Karen
Stayed 2 nights in Apr 2025