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4.4 out of 5

"The hotel was dirty, the beds were uncomfortable, staff was unfriendly, room service took along time " More

By a verified traveller on Fri 23 Feb 2024

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Hotel Description

4.5-star beachfront property near Medano Beach

On the beach

Within a 10-minute walk of this El Medano Ejidal property, you'll find Medano Beach and Cabo San Lucas Bay. Also, Islands and Protected Areas of the Gulf of California is within half a mile (1 km) and Plaza San Lucas is within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach scuba diving, or relax with sun loungers. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free self parking.

Junior Suite, Partial Ocean View (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Ocean View (B2C-US)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Standard, M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, Ocean View (M)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Ocean View, Oceanfront (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Beachfront (M)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Baja California - Adults Only - All Inclusive ratings based on 86 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Baja California - Adults Only - All Inclusive

Everyone (34) Couples (23) Family (13)
3 out of 5
The hotel was dirty, the beds were uncomfortable, staff was unfriendly, room service took along time

Posted by on 23 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Online Reputation Manager

Dear Robert,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

5 out of 5
Excellent staff! Clean, comfortable room. Food was great! Great entertainment & activities. We thoroughly enjoyed our stay.

Posted by on 5 Feb. 2024

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Comment from Hotel Management

7 Feb. 2024 by Hotel Riu Palace Baja California Online Reputation

Dear Dawn,We feel fortunate that you have chosen our hotel.Thank you very much!It is a delight to read you had a nice stay.Wishing to welcome you again soon, Dawn!Kindest Greetings,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

5 out of 5

Posted by on 11 Jan. 2024

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5 out of 5
This place was absolutely amazing! From the moment we stepped off the shuttle from the airport, we were impressed. We will be back

Posted by on 27 Dec. 2023

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Comment from Hotel Management

10 Jan. 2024 by Online Reputation Manager

Dear Nadia Dajinette,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Baja California! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

5 out of 5
Loved the people who worked there

Posted by on 8 Dec. 2023

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Comment from Hotel Management

19 Dec. 2023 by Online Reputation Manager

Dear Michael,Thank you very much for choosing us and for sharing your review about your last stay.We truly appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

5 out of 5

Posted by on 22 Nov. 2023

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5 out of 5
I recommend this property had a great time

Posted by on 7 Nov. 2023

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Comment from Hotel Management

9 Nov. 2023 by Riu Palace Baja California Online Reputation Manag

Dear Elizabeth,Thank you very much for being our guest, we are very grateful for your fabulous feedback.It is very rewarding to learn you enjoyed your holiday.We feel very fortunate to have had you as our guest, Elizabeth, and we would like to welcome you again soon.Kindest Regards!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

3 out of 5
1hr check in No water for 3 days. Pipes burst No hot water in shower the whole visit Nightly shows were awful Drunk ladies in the swim up bar—dancing on tables—passing out in the area

Posted by on 7 Oct. 2023

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1 out of 5
1 hr check-in People were leaving due to no water in 3 days Never had hot water in the shower Nightly shows were awful

Posted by on 7 Oct. 2023

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Comment from Hotel Management

26 Oct. 2023 by Riu Palace Baja California Online Reputation Manag

Dear VIC,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking agency/channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to profusely apologize.Sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

4 out of 5

Posted by on 24 Sep. 2023

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About the Riu Palace Baja California - Adults Only - All Inclusive

Location Camino Viejo a San José, Km 3.5, Cabo San Lucas, BCS 4990

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Motorized water sports not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Riu Palace Baja California - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Baja California - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include 2 meeting rooms and limo/town car service. Event space at this property measures 969 square feet (90 square meters) and includes conference space. A health club, a nightclub, and a spa tub are also featured at the luxury Riu Palace Baja California - Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.

  • 1 building
  • 602 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 6 bars or lounges
  • 969 sq ft of conference space
  • 90 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Baja California - Adults Only - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

  • Private balcony or patio
  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Promenade - This buffet restaurant serves breakfast, lunch, and dinner.

Yu Hi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Sofia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Baja California - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. <

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Credit card pre-authorization
  • Guest will receive an email before arrival 2 weeks
  • Guests must register online prior to arrival
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Hotel Names

  • Riu Palace Baja California Adults All Inclusive
  • Riu Baja California Adults In

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.