"The hotel was dirty, the beds were uncomfortable, staff was unfriendly, room service took along time " More
On the beach
Within a 10-minute walk of this El Medano Ejidal property, you'll find Medano Beach and Cabo San Lucas Bay. Also, Islands and Protected Areas of the Gulf of California is within half a mile (1 km) and Plaza San Lucas is within 2 miles (3 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach scuba diving, or relax with sun loungers. Enjoy a meal in one of the 6 restaurants and perks like free buffet breakfast and free self parking.
27 Feb. 2024 by Online Reputation Manager
Dear Robert,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
7 Feb. 2024 by Hotel Riu Palace Baja California Online Reputation
Dear Dawn,We feel fortunate that you have chosen our hotel.Thank you very much!It is a delight to read you had a nice stay.Wishing to welcome you again soon, Dawn!Kindest Greetings,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
10 Jan. 2024 by Online Reputation Manager
Dear Nadia Dajinette,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Baja California! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
19 Dec. 2023 by Online Reputation Manager
Dear Michael,Thank you very much for choosing us and for sharing your review about your last stay.We truly appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
9 Nov. 2023 by Riu Palace Baja California Online Reputation Manag
Dear Elizabeth,Thank you very much for being our guest, we are very grateful for your fabulous feedback.It is very rewarding to learn you enjoyed your holiday.We feel very fortunate to have had you as our guest, Elizabeth, and we would like to welcome you again soon.Kindest Regards!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
26 Oct. 2023 by Riu Palace Baja California Online Reputation Manag
Dear VIC,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking agency/channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to profusely apologize.Sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager
Riu Palace Baja California - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Baja California - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include 2 meeting rooms and limo/town car service. Event space at this property measures 969 square feet (90 square meters) and includes conference space. A health club, a nightclub, and a spa tub are also featured at the luxury Riu Palace Baja California - Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Riu Palace Baja California - Adults Only - All Inclusive offers 602 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.
Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Promenade - This buffet restaurant serves breakfast, lunch, and dinner.
Yu Hi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Sofia - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. <