A friend and I stayed at this hotel for three nights at the end of January.
The staff were rude and not helpful. After an 8-hour flight, and a 1.5 hour taxi drive to the hotel, we weren’t greeted by pleasantries. As soon as we tried to check in, we were told Expedia hadn’t sent over details of our booking, and so they didn’t have a room for us. I proceeded to show them the confirmation email from Expedia, and proof that I’d paid for the room. Still, they said they couldn’t find anything. We were then standing around for 10 minutes waiting for someone to tell us what the next steps were, before one of the four staff standing around aimlessly suggested we go and take a seat and wait.
Whilst seated for another 15 minutes, not knowing what on Earth was going on, someone came over and said we have to get in touch with Expedia and get them to transfer the money to the hotel, otherwise our booking can’t be confirmed. There we are scrambling to find a contact number for Expedia, when she says okay she’ll get a number for us.
As we’re waiting for her to bring the number over, another team member walks over and tells us it’s all fine and that they’ve found our booking. No apologies. No acknowledgment that we’ve been stressed and worried for nearly half an hour. Nothing. We get up, go get the key card to our room and make our way up. Awful customer service.