I would never stay here again. While the building was renovated recently… that doesn’t change how old the building is. Our first night we were all (including our toddler) woken up after midnight by the guests upstairs - loud footsteps and doors opening/closing for over an hour. The next morning I told the front desk we needed to be moved to the 4th (top) floor so there would be nobody above us. I asked if this happened often and he said, “we mostly get noise complaints about rooms next to eachother, not above.” Sure enough, the next night in our new room, we were woken up at 3:00AM by the TV in the room next door. I called the front desk and told them they needed to immediately tell that guest to turn their TV volume down. They did but it took us a while to fall back to sleep. Additionally, the sheets are microfiber/polyester and feel SO CHEAP. Also, the beds were advertised as QUEENS…. they 100% were Full beds which is problematic depending on the sizes of your family members - and false advertising. And the tissues in both rooms, my husband and I started calling “sandpaper”. The toilet paper was less painful to blow your nose with than their tissues. Importantly, there is *NO MICROWAVE*, which was also an issue for us. This hotel is basically an old hotel with a surface-level facelift and was a complete waste of money - we left tired, frustrated, and will be seeking at least 1 comped night from Hilton.
