8/10 Good
Carlie
Sep 2, 2025
Mixed messaging from Staff
We had a good time for the exception of a worker who told us at 9:01 am that we were not supposed to be in the pool area. The pool area opens at 9am. We sat in the pool chair around 8:57am. We were to go to Volcano Bay but i did not feel well so my husband went in the pool. When the man told us we werent supposed to be there because the pool opens at 9am; I asked him what time was it- he said 9:01 am. Then he said you guys were here earlier. I then asked why is the gate open before 9am he said its for guests going to Volcano Bay. Upon check in we were told that we could not go through the pool to get to Volcano Bay due to the pool area not being opened. We were told upon check-in that we would need to walk in front of the hotel then go the path that would take us to the pool gate which woukd take us to the path to Volcano Bay.
So clearly there is a discrepancy internally-pool side security worker guy told us the pool gate is open before 9am to allow Volcano Bay guests to go through but at 9:01 am tells us we were not suposed to be there. Check-in receptionist who was very nice told us something opposite. For the amount we paid we should not encounter that.
Aside from that we had a great time.
Carlie
Stayed 2 nights in Aug 2025













































