Maison entiĂšre

Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!

Propriété de vacances avec piscine privée à Ossining

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Galerie de photos de l’hĂ©bergement Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!

Espace de banquet Ă  l’extĂ©rieur
Téléviseur connecté, foyer, livres
Téléviseur connecté, foyer, livres
Extérieur
Téléviseur connecté, foyer, livres

Avis

9,2 sur 10 – 
Merveilleux

Maison entiĂšre

5 chambres5 salles de bain13 personnes398 mÂČ

Commodités populaires

  • Piscine
  • Cuisine
  • Laveuse
  • SĂ©cheuse
  • Animaux de compagnie acceptĂ©s
  • Wi-Fi gratuit

Explorez la région

Afficher sur la carte
Ossining, NY
  • Place, Parc Nelson
    â€Ș8 min Ă  pied‬
  • Place, MusĂ©e de Sing Sing
    â€Ș11 min Ă  pied‬
  • Place, Sing Sing Correctional Facility (prison)
    â€Ș14 min Ă  pied‬
  • Airport, White Plains, New York (HPN-Westchester County)
    â€Ș18 min en voiture‬

Options de chambre

À propos du quartier

Ossining

À Ossining .Vous trouverez Parc Nelson et Sing Sing Correctional Facility (prison) Ă  15 minutes de marche de propriĂ©tĂ© de vacances Ă  Ossining. MusĂ©e de Sing Sing et Parc Louis Engel se trouvent Ă©galement Ă  moins de 3 km.

À proximitĂ©

  • Parc Nelson - 8 min Ă  pied - 0.7 km
  • Ossining Public Library - 9 min Ă  pied - 0.8 km
  • MusĂ©e de Sing Sing - 11 min Ă  pied - 1.0 km
  • Sing Sing Correctional Facility (prison) - 14 min Ă  pied - 1.2 km
  • Parc Louis Engel - 16 min Ă  pied - 1.4 km

Transport

  • Gare d'Ossining : Ă  20 min de marche
  • White Plains, New York (HPN-Westchester County) : Ă  31 min en voiture

Restaurants

  • â€ȘHere Coffee + Beer - ‬20 min Ă  pied
  • â€ȘSing Sing Kill Brewery - ‬12 min Ă  pied
  • â€ȘFirst Village Coffee - ‬15 min Ă  pied
  • â€ȘCravin Jamaican Cuisine - ‬15 min Ă  pied
  • â€ȘLucy's Pizza - ‬12 min Ă  pied

À propos de cet hĂ©bergement

Hébergement entier

Vous aurez la maison entiùre pour vous et ne la partagerez qu’avec d’autres voyageurs de votre groupe.

Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!

Upstate New York Paradise at Westchester Castle: Your Sunny Group Getaway!

7 Bedrooms, 4 Bathrooms: Sleeps 13 with varied bed types for comfort.

Entertainment Galore: Smart TV, pool table, board games.

Modern Kitchen: Fully equipped for all culinary needs.

Relaxation: In-ground pool and indoor tub.

Convenience: Free 100 Mbps WiFi, self-check-in/check-out, washer & dryer.

Nearby Attractions: Close to parks, family spots, dining, and more!

Welcome to The Westchester Castle – your luxurious escape from the bustle of the city and a gateway to the very best of upstate New York.

This exquisite 6-bedroom, 7-bathroom estate boasts 6,000 sq. ft. of elegant living space and comfortably accommodates up to 13 guests. Whether you're relaxing by the private in-ground pool, unwinding at the fully stocked in-house bar, enjoying a BBQ with complimentary fuel, playing pool, or cozying up by one of the multiple fireplaces, every corner of this estate is designed for comfort and connection.

Perfect for families and pet lovers, the home is fully equipped with thoughtful amenities including a Pack ‘n Play, baby utensils, and a dog/cat bed.

Nestled just minutes from the historic town of Sleepy Hollow, you’ll find yourself surrounded by seasonal charm and natural beauty. Discover winter magic with nearby attractions like Rockefeller State Park Preserve, Croton Gorge Park, and Teatown Lake Reservation—all offering snowy paths, scenic trails, and cozy local gems. Whether you're planning a festive winter gathering or a peaceful seasonal escape, The Westchester Castle offers an unforgettable backdrop for every occasion.

— ABOUT THE WESTCHESTER CASTLE —
â–ș 6 bedrooms (2 Queens, 4 Fulls, 2 Twin), 7 bathrooms (Sleeps 13)
â–ș FREE Private WiFi (100 Mbps)
â–ș Fully capable kitchen perfect for all stays!
â–ș Smart TV - Access Netflix, Hulu, HBO and more!
â–ș Self Check-In and Check-Out
â–ș In-Ground Pool (Seasonal, Not Heated)
â–ș Washer & Dryer
â–ș Pool Table
â–ș Pet Friendly!
â–ș Custom full in-house bar
â–ș 6000 ftÂČ / 557 mÂČ

— WHAT'S INCLUDED —
Just show up and drop the bags! The home is fully stocked and ready for you to enjoy. An example of items in the home include:
â–ș BEDROOM: Sheets, Blankets, Pillows - feel right at home.
â–ș BATHROOM: Towels, Shampoo, Conditioner, Soap, and other bathroom basics!
â–ș KITCHEN: Salt, Pepper, Olive Oil, Coffee
â–ș FREE Digital Guide App - Everything you need to plan your stay!

— NEARBY ATTRACTIONS AND RESTAURANTS —
Need help finding the perfect hangout? We're here to help. Below are some key spots that The Westchester Castle is near in the Winter.

— TOP ATTRACTIONS – FALL SEASON —
â–ș Hike through vibrant fall foliage, enjoy birdwatching, and explore scenic trails at Rockefeller State Park Preserve (About 3 miles - 5 min. drive)

â–ș Stroll through scenic gardens, walk along the Hudson River, and capture stunning foliage views at Croton Gorge Park (About 1 mile - 4 min. drive)

â–ș Sleepy Hollow – Experience the spooky charm of fall with haunted hayrides, the Great Jack O'Lantern Blaze, and guided tours through the famous Sleepy Hollow Cemetery. (About 5 miles - 10 min. drive)

— NEARBY PARKS, HIKING, AND BIKING TRAILS —
â–ș Arthur J. Jones Park (About 1 mile - 3 min. drive)
â–ș Teatown Lake Reservation (About 4.5 miles - 10 min. drive)
â–ș Kitchawan Preserve (About 6 miles - 10 min. Drive
â–ș Croton Gorge Park (About 6 miles - 12 min. drive)

— NEARBY LOCAL CULTURE AND MUSEUMS —
â–ș Ossining Recreation & Parks (About 1 mile - 4 min. drive)
â–ș Lyndhurst Mansion (About 10 miles - 18 min. drive)
â–ș LEGOLAND Discovery Center Westchester (About 15 miles - 20 min. drive)

— NEARBY EVENT CENTERS AND VENUES —
â–ș The Briarcliff Manor (About 2 miles - 5 min. drive)
â–ș Grace Hall Club (About 2 miles - 5 min. drive)
â–ș Abigail Kirsch at Tappan Hill Mansion (About 7 miles - 15 min. drive)

— NEARBY SCHOOLS, COLLEGES, UNIVERSITIES —
â–ș Westchester Community College Ossining (About 1.5 miles - 4 min. drive)
â–ș SUNY Westchester Community College (About 9 miles - 14 min. drive)
â–ș United States Military Academy (About 20 miles - 30 min. drive)

— NEARBY MARKETS, SHOPS, OUTLETS —
â–ș La Placita Mini Market (About 1 mile - 3 min. drive)
â–ș CTown Supermarkets (About 1 mile - 3 min. drive)
â–ș ACME Markets (About 1 mile - 3 min. drive)

— GOLF COURSES NEARBY —
â–ș The 19th Hole Indoor Golf, Bar and Restaurant (About 1 mile - 3 min. drive)
â–ș Hudson Hills Golf Course (About 4 miles - 10 min. drive)
â–ș Trump National Golf Club Westchester (About 4 miles - 10 min. drive)

— WINERIES AND BREWERIES —
â–ș Sing Sing Kill Brewery (About 0.5 miles - Walking distance)
â–ș Here Coffee + Beer (About 1 mile - 3 min. drive)
â–ș Prospero Winery & Home Winemaker Depot (About 5 miles - 12 min. drive)

— NEARBY TOP BREAKFAST LOCATIONS —
â–ș First Village Coffee (About 0.5 miles - Walking distance)
â–ș DD's Diner (About 1 mile - 3 min. drive)
â–ș The Tasty Table (About 1 mile - 3 min. drive)

— NEARBY TOP LUNCH LOCATIONS —
â–ș Lucy's Pizza (About 0.5 miles - Walking distance)
â–ș Los Abuelos Restaurant (About 1 mile - 3 min. drive)
â–ș Brothers Fish & Chips (About 1 mile - 3 min. drive)

— NEARBY TOP DINNER LOCATIONS —
â–ș Aji Limo Peruvian Cuisine (About 0.5 miles - Walking distance)
â–ș 3 Westerly Bar and Grill (About 1 mile - 3 min. drive)
â–ș The Boathouse (About 0.5 miles - 3 min. drive)

— LOCATION AND PARKING —
The Westchester Castle is located in the quiet village of Ossining, NY. Only 49 minutes to NYC! Right next to the parkways. 15 minutes to White Plains. Restaurants, bars, and venues within 10-minutes of driving. Easily access all of the Hudson River towns in beautiful upstate New York! FREE private parking is available directly in front of the home. The home has a private driveway with parking for up to 5 vehicles.

— FREQUENTLY ASKED QUESTIONS —
Q: On what floor are the beds located in the home? A: On the main level, there are no bedrooms; all the bedrooms are on the second and third floors.
Q: Is the home handicap accessible? A: No, there are no bedrooms that are handicap accessible.
Q: Is there a grill? A: Yes, with FREE fuel.
Q: Are pets allowed? Up to 2 dogs are allowed. A pet fee of $35/night per pet will apply.
Q: Does the home have Air Conditioning (AC) and heat? A: The home has central AC and heat.
Q: How can we contact you during the stay? A: The Westchester Castle is professionally managed by Hudson Valley Luxury Resorts. You may contact us through the platform, email, or the dedicated customer service line.
Q: What is the cancellation policy? A: The cancellation policy is unique to every reservation. Please review the terms on the website.
Q: What is the minimum age to book? A: 25 years of age
Q: Why do you require a photo of my government identification? A: We require your ID for compliance with our insurance. Your ID is kept private and is not shared with anyone.
Q: Can I host an event or celebration at The Westchester Castle? A: No
Q: When will the pool be open? A: The pool is weather dependent. We aim to open the pool in spring each year and close it in the early fall. Contact us to confirm availability!

— THINGS TO KNOW - Please read before you book! —
â–ș Check-in is at 4 PM. Check-out is at 10 AM. Half-day extensions may be available upon request with an additional charge. There is no guarantee for early or late check-in/out or half-day requests. Changes to these times are based on availability and the schedule of our cleaning teams.

â–ș The Westchester Castle is self-check-in and self-check-out. The home has a lockbox that you may use to enter the home. The code will be provided before your stay.

â–ș MINIMUM AGE: You must be at least 25 years of age to book at The Westchester Castle. A photo of your government ID is required after booking.

â–ș CLEANLINESS: We take pride in preparing a spotless and prepared home for your visit! The Westchester Castle is cleaned, sanitized, and restocked before/after every guest. Please respect our space, treat it as you would your home, and keep it clean! Our team is dedicated to providing a clean space for our guests, and we very much hope you enjoy it. Any non-standard cleaning will result in an additional charge.

â–ș MONITORING: To protect our guests and home, The Westchester Castle has a camera installed at the front door ONLY. We do NOT spy on our guests. The recording is motion-activated and only captures activity outside the front door. No cameras or monitoring devices exist inside the property. Content is not shared with third parties unless required by insurance or law.

â–ș GOVERNMENT ID REQUIRED: A photo of your valid government identification is required 48 hours before your check-in date. WE RESERVE THE RIGHT TO CANCEL A RESERVATION AT ANY TIME IF YOU DO NOT PROVIDE YOUR ID. CANCELLATIONS ARE SUBJECT TO THE CANCELLATION POLICY.

â–ș By booking this listing, you give permission to the property manager to use a third party to screen my identity and check criminal databases to confirm my reservation. Complete terms regarding the guest screening can be provided by the property manager. You may receive an email to complete your screening. Please check your spam inbox for this email and contact the property manager if you have any questions.

â–ș This location has an additional apartment with tenants. The apartment is separate from the main home. During your stay, there may be other cars in the driveway.
You are in our home, treat it as if it were yours!
Quiet hours: 11PM to 8AM
Check-In: 4PM, Check-Out 10AM
No Smoking — $1500 penalty for deep cleaning
Up to 2 dogs are allowed. A pet fee of $35/night per pet will apply.
No parties or events — $1500 minimum penalty for unauthorized events
Do not rearrange the furniture.
Keep the kitchen tidy & clean all dishes!
Minimum age to book: 28+
Maximum occupants: 13 - Only booked guests are allowed on the property

Left-behind items are a $50 + shipping fee, we are not responsible if an item cannot be found.

Hébergements similaires

CommoditĂ©s de l’hĂ©bergement

Ski

  • Planche Ă  neige Ă  proximitĂ©
  • Ski Ă  proximitĂ©

Piscine/spa

  • Piscine privĂ©e

Internet

  • Disponible dans la maison : Wi-Fi gratuit

Stationnement et transport

  • Voiture nĂ©cessaire
  • Options de stationnement sur place incluant un garage

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • CafetiĂšre-thĂ©iĂšre
  • Épices
  • Four
  • Four Ă  micro-ondes
  • Grille-pain
  • Îlot de cuisine
  • Lave-vaisselle
  • RĂ©frigĂ©rateur
  • Surface de cuisson

Restauration

  • Table de salle Ă  manger

Chambres

  • 5 chambres
  • Draps fournis

Salle de bain

  • 4,5 salles de bain
  • SĂ©choir Ă  cheveux
  • Serviettes fournies

Lieux de séjour

  • Foyer
  • Salle Ă  manger sĂ©parĂ©e
  • Salle de sĂ©jour
  • Table de salle Ă  manger

Divertissement

  • Jeux
  • Livres
  • TĂ©lĂ©viseur connectĂ©

Espaces extérieurs

  • Balcon
  • Barbecue
  • Cour clĂŽturĂ©e
  • Foyer
  • Jardin

Buanderie

  • Installations de buanderie
  • Laveuse

Espaces de travail

  • Bureau
  • Chaise de bureau

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Animaux de compagnie acceptĂ©s

Accessibilité

  • HĂ©bergement non-fumeurs

Services et commodités

  • Fer et planche Ă  repasser

Points d’intĂ©rĂȘt de l’endroit

  • À proximitĂ© d’un centre de magasins d’usine
  • À proximitĂ© d’un salon de beautĂ©/spa
  • HĂŽpital Ă  proximitĂ©

Activités

  • Arcade ou salle de jeux
  • Équipement de sports aquatiques
  • PrivilĂšges de golf (en option)
  • Table de billard
  • Baignade Ă  proximitĂ©
  • Casino Ă  proximitĂ©
  • Descente en eau vive Ă  proximitĂ©
  • Écotourisme Ă  proximitĂ©
  • Équitation Ă  proximitĂ©
  • Escalade de rocher Ă  proximitĂ©
  • Excursions d’observation de la faune Ă  pied Ă  proximitĂ©
  • Glissade sur chambre Ă  air aquatique Ă  proximitĂ©
  • Golf Ă  proximitĂ©
  • Kayak Ă  proximitĂ©
  • Motonautisme Ă  proximitĂ©
  • Motoneige Ă  proximitĂ©
  • Observation d’oiseaux Ă  proximitĂ©
  • Paravoile Ă  proximitĂ©
  • Parois d’escalade Ă  proximitĂ©
  • Patinage sur glace Ă  proximitĂ©
  • PĂȘche Ă  proximitĂ©
  • Planche Ă  voile Ă  proximitĂ©
  • Sentiers de randonnĂ©e ou de vĂ©lo Ă  proximitĂ©
  • Ski nautique Ă  proximitĂ©
  • SpĂ©lĂ©ologie Ă  proximitĂ©
  • Surf ou surf horizontal Ă  proximitĂ©
  • TraĂźneau Ă  neige Ă  proximitĂ©
  • VĂ©lo de montagne Ă  proximitĂ©
  • Visites de vignobles Ă  proximitĂ©
  • Voile Ă  proximitĂ©

Dispositifs de sécurité

  • DĂ©tecteur de monoxyde de carbone (L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de monoxyde de carbone dans l’hĂ©bergement.)
  • DĂ©tecteur de fumĂ©e (L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de fumĂ©e dans l’hĂ©bergement.)
  • Trousse de premiers soins
  • Extincteur

Information générale

  • Jardin
  • Taille de l’unité : 4 284 pieds carrĂ©s

Politiques

Arrivée

Arrivée à partir de 16 h
Arrivée sans contact offerte
Âge minimal pour l’enregistrement : 18 ans

Départ

L’heure limite de dĂ©part est 10 h.

Instructions spĂ©ciales pour l’enregistrement

L’hĂŽte vous enverra un courriel contenant les instructions relatives Ă  l’arrivĂ©e et au dĂ©part.
Les renseignements fournis par l’hĂ©bergement peuvent ĂȘtre traduits au moyen d’outils de traduction automatique.

Animaux de compagnie

  • Les animaux de compagnie sont admis
  • Il n’y a pas de frais pour les animaux d’assistance

Enfants et lits supplémentaires

  • Children are welcome.

ÉvĂ©nements

ÉvĂ©nements autorisĂ©s

Fumeurs/non-fumeurs

Interdis de fumer

Renseignements importants

À savoir

Des frais par personne supplĂ©mentaire peuvent s’appliquer et varient selon les politiques de l’hĂ©bergement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales sont sujettes Ă  la disponibilitĂ© au moment de l’enregistrement et peuvent entraĂźner des frais supplĂ©mentaires. Les demandes spĂ©ciales ne peuvent pas ĂȘtre garanties.
Les fĂȘtes et les Ă©vĂ©nements de groupe sont autorisĂ©s sur place.
L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de monoxyde de carbone dans l’hĂ©bergement.
L’hĂŽte a indiquĂ© qu’il y avait un dĂ©tecteur de fumĂ©e dans l’hĂ©bergement.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de premiers soins.
Cet hĂ©bergement est gĂ©rĂ© par l’intĂ©rmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre rĂ©servation.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une piĂšce d’identitĂ© avec photo Ă©mise par le gouvernement et un dĂ©pĂŽt en espĂšces, une carte de crĂ©dit ou une carte de dĂ©bit pour couvrir les frais accessoires peuvent ĂȘtre requis Ă  l’arrivĂ©e.
Les demandes spĂ©ciales dĂ©pendent de la disponibilitĂ© au moment de l’enregistrement. Elle ne peuvent ĂȘtre garanties et peuvent occasionner des frais supplĂ©mentaires.
    Cet hĂ©bergement est gĂ©rĂ© par un(e) hĂŽte privĂ©(e), et non par un(e) professionnel(le) exploitant un commerce ou une entreprise. Les fĂȘtes et les Ă©vĂ©nements de groupe sont autorisĂ©s sur place. Pour assurer la sĂ©curitĂ© des clients, chaque hĂ©bergement de l'Ă©tablissement comprend un dĂ©tecteur de monoxyde de carbone, un extincteur, un dĂ©tecteur de fumĂ©e et une trousse de premiers soins.

Hébergement également appelé

252410

Foire aux questions

How close is Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! to the airport?

This vacation home is 20.4 mi (31-min drive) away from the Westchester County Airport (HPN) airport, the closest popular airport to the property.

Does Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! have an airport shuttle?

Airport shuttle services are not available at this vacation home.

How close is Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! to the beach?

This vacation home is 14.4 mi (24-min drive) from Nyack Beach State Park.

Does Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! offer free breakfast?

This vacation home does not offer free breakfast.

Is there a casino at Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!?

No, there is no casino at this vacation home.

What time is check-in at Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!?

Check-in begins at 4:00 PM.

Is there free parking at Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!?

Free parking is not available at this vacation home.

Does Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! have a pool?

Yes, there's a private pool.

Does Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! have a spa?

There are no spa services available at this vacation home.

How close is Castle Retreat w/ Pool, BBQ, Game Room & Pets OK! to downtown Ossining?

This vacation home is 0.5 mi away from Ossining.

Avis pour Castle Retreat w/ Pool, BBQ, Game Room & Pets OK!

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’aprùs 5 avis sur 7.
Note de 8 – Bien, d’aprùs 1 avis sur 7.
Note de 6 – Acceptable, d’aprùs 1 avis sur 7.
Note de 4 – MĂ©diocre, d’aprĂšs 0 avis sur 7.
Note de 2 – Terrible, d’aprùs 0 avis sur 7.

8,0/10

Propreté

Avis

10/10 – Excellent

natalie l.

Points forts : Propreté
Super fun location! Host was very helpful. The house is very comfortable for large groups
Séjour de 5 nuits en novembre 2025

10/10 – Excellent

Dan B.

Points forts : Propreté
Great communication before with both management property and property owner, space was very nice, rules were easy to follow, fantastic opportunity for visiting the area!
Séjour de 2 nuits en octobre 2025

10/10 – Excellent

Jonathan O.

Points forts : Propreté
Communication was excellent. The house itself is older and fine for its age, but
Séjour de 5 nuits en août 2025

10/10 – Excellent

Tammy M.

Points forts : Propreté
Séjour de 2 nuits en juin 2025

8/10 – Bien

Elana G.

Points faibles : Propreté

Spacious, good for groups, not very clean

The photos definitely misrepresent the quality of the property. The house is very dirty (lots of stains) and a little on the creepier side. However, if you have a good group of friends who can have fun anywhere, you’ll enjoy the rental.
Séjour de 3 nuits en décembre 2024

10/10 – Excellent

Matthew W.

Points forts : Propreté

A wonderful holiday stay in Westchester

We booked the property because our family is growing too large for all of the children and grandchildren to spend the holidays together. The “holiday house” as our 4 year old coined it was the perfect place to spend Christmas and Hanukkah. Large yet cozy and very well appointed. All of our communication with proprietors was prompt and helpful, and they had the driveway salted and plowed within hours of the (very picturesque) snowfall the day before Christmas. I would happily book here again.
Séjour de 4 nuits en décembre 2024

6/10 – Acceptable

Marnie O.

Points forts : Propreté

Unique Property, But Significant Downsides & Communication Issues

This is an incredibly unique property with some upsides. It is a cool old (1920's) Tudor style house that is well-suited for large groups. While it was fine for a couple of nights, any longer would have made the downsides (deferred maintenance, insufficient silverware, stained carpeting) less tolerable. There were also some communication issues with the property management company and the host during the stay. Specifically, we counted on there being a crib available, as it was specified in the listing. The owner offered to drop it off the next day - halfway through a two-day stay - which was disappointing. He never followed up on that offer. I was contacted by Hudson Valley Luxury Rentals (the company that manages the property) two days after our departure requesting a five-star review on VRBO. I sent a detailed reply through the VRBO app and by email. After getting no response, I emailed two addresses I found on HVLR's website. Still no reply. I consider this very poor customer service, especially for a so-called "luxury" rental company. I feel that I gave them sufficient time and the benefit of the doubt, and now I will be following up with VRBO directly. Despite the issues, the owner was prompt and communicative about a laptop that was left behind. For that, I was grateful.
Séjour de 2 nuits en novembre 2024