Dreams Puerto Morelos Resort & Spa - All Inclusive

4.5 star property
Family-friendly 4.5-star property near Puerto Morelos Beach

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Room options

View all photos for Suite Junior with Garden View

Living area

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Bathroom

Suite Junior with Garden View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Living area

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Living area

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Pool View

Bathroom

Suite Junior with Pool View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 62 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Bathroom

Suite Junior with Ocean View

  • 64 sq m
  • Sleeps 4

View all photos for Suite Master with Ocean View

Living area

Suite Master with Ocean View

  • 102 sq m
  • Sleeps 2

View all photos for Suite Master with Ocean View

Premium bedding, minibar, in-room safe, desk

Suite Master with Ocean View

  • 128 sq m
  • Sleeps 4

View all photos for Junior Suite Tropical View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(33 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View King

7.8 out of 10
Good
(19 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Double

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Water Park View Double

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View Double

  • Park view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Water Park View King

Premium bedding, minibar, in-room safe, desk

Junior Suite Water Park View King

7.0 out of 10
Good
(4 reviews)
  • Park view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite -5 guests- Junior with Pool View

Living area

Family Suite -5 guests- Junior with Pool View

  • 62 sq m
  • Sleeps 5

View all photos for Family Suite -5 guests- Junior with Pool View

Bathroom

Family Suite -5 guests- Junior with Pool View

  • 62 sq m
  • Sleeps 5

View all photos for Suite Master

Premium bedding, minibar, in-room safe, desk

Suite Master

  • 128 sq m
  • Sleeps 4

View all photos for Suite Junior

Living area

Suite Junior

  • Sleeps 3

View all photos for Suite Junior

Premium bedding, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4

About the area

Puerto Morelos

Close to the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 1 min drive - 0.4 km
  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 7 min drive - 3.2 km
  • Ojo de Agua Beach - 10 min drive - 5.7 km
  • Puerto Morelos Town Square - 10 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Bistro El Beso - ‬17 min drive
  • ‪Afthonia - ‬19 min drive
  • ‪Blue Moon - ‬16 min drive
  • ‪Swim Up Bar - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

Family-friendly 4.5-star property near Puerto Morelos Beach
Dreams Puerto Morelos Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Puerto Morelos Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Dreams Puerto Morelos Resort & Spa - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 437 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Dreams Puerto Morelos Resort & Spa - All Inclusive offers 437 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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  • Pool
  • Hot tub
  • All-inclusive
4.1 out of 5, Very good, 2,183 reviews
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CA $557 total
includes taxes & fees
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Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 558 out of 1338 reviews
Rating 8 - Good. 332 out of 1338 reviews
Rating 6 - Okay. 199 out of 1338 reviews
Rating 4 - Poor. 115 out of 1338 reviews
Rating 2 - Terrible. 134 out of 1338 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

SALVATORE, norridge

Stayed 7 nights in Feb 2026

8/10 Good

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay here ! Huge shoutout goes to Astrid and Sergio for making this stay great ! Had a wonderful room and enjoy room service. Food options were good but restaurants got packed really quickly so sometimes you will be stuck with trying to figure out what to eat .
Stayed 3 nights in Jan 2026

6/10 Okay

Blair

Travelled with family, Travelled with family and small children
Staff were wonderful and very helpful! The room was clean but a bit outdated. The pullout sofa bed was a very hard, old and stained mattress. And the room wasn’t very big. The activities were amazing and very kid friendly! Wish they mentioned it is not beach front. There is a small access point to the beach but it’s rocky and not pretty at all. The restaurants were decent. Food wasn’t bad at all. The water slides and pools were our favorite part. Kids loved the waterslides! Night shows were great as well! Overall, it’s a good resort.
Stayed 4 nights in Dec 2025

10/10 Excellent

Leigha

Stayed 6 nights in Dec 2025

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so wonderful and personable. We felt so welcomed by everyone. The staff really made the best vacation even better.
Stayed 3 nights in Dec 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities
Clean rooms. Just needs general maintenance which I imagine can be difficult in a humid climate. Dont be afraid to ask for another room if you want a better view, they are acommodating. Service was prompt and outstanding. Would recommend this resort on a budget.
Stayed 5 nights in Dec 2025

4/10 Poor

Carolina, Calgary

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Cons - Beach is not swimmable and does not look nice. Major negative aspect which is the reason why I would not go back to this hotel. The pool area is full of “bed” that tou have to pay extra. When the buffet is outside for a night show, the front tables are only for people who is wiling to pay extra money for wine bottles. A lot of extra money for an all inclusive hotel. Pros - People are friendly and the coffee place was nice. Japanese restaurant was also good.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ernesto Adolfo, Coquitlam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from Jesus at the bar, Luis in the buffet, Jaquelina from animation, and Kenya at concierge.
Stayed 6 nights in Nov 2025

8/10 Good

Wesley

Stayed 3 nights in Nov 2025

8/10 Good

Aribell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Professional staff. Entertainment daily. Descent food. Comfortable accomodations. No beach.
Stayed 10 nights in Nov 2025

10/10 Excellent

Darcy, Ellensburg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort was amazing! So many options for pools that it never felt crowded. The food at the restaurants were outstanding and the service was always amazing by all the staff. We will definitely be back and recommend to friend's and family!
Stayed 6 nights in Nov 2025

2/10 Terrible

Boris

Stayed 4 nights in Nov 2025

10/10 Excellent

Frank M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and respectful.
Stayed 5 nights in Nov 2025

2/10 Terrible

Hertzel

There was it beach
Stayed 4 nights in Nov 2025

4/10 Poor

Adriana

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff needs better training. They neglected us for 45 minutes during the check in process paying attention to other guests who arrived after us displaying discriminatory practices since they thought we were Mexican and favored “American” costumers. They could not manage the situation. When we brought this up they tried to fix it and the manager gave us some amenities for free. We still experienced the same treatment by people at restaurants and bars continuously, being disregarded, having longer waiting periods than other guests arriving after us and some being dismissive. During the check in we were charged an incorrect amount and were asked to approach the reception desk to correct it and pay the difference. They wanted to charge us more because the exchange rate was different that day and unfavorable to us. I expressed my disagreement since the error was theirs and the amount should have been the one determined at the moment of the check in. The food was excellent. Compliments to the chefs we enjoyed all restaurants and buffets. Rooms were clean and serviced several times a day. Unfortunately, due to the issues with some staff I was sometimes defensive and it was difficult to fully relax.
Stayed 5 nights in Nov 2025

4/10 Poor

Catiuska

Travelled with family and small children
The food overall was not good. The Italian restaurant and the buffet were the only decent options. The parrilla restaurant wasn’t good, and the mariscos place was horrible. It was very difficult to find towels. Some of the staff were rude, you would ask for something and they would just say, “We don’t have more.” You basically had to keep asking until someone nicer finally helped you. However, the staff by the pool were very nice and helpful, which made that area more enjoyable. There is no real beach. You can see it, but you cannot access it. The alcoholic drinks were terrible. The quality of the liquor was bad; the piña colada tasted like sunscreen, and the strawberry drinks tasted like car perfume. The hot dogs were strange, and they did not have chicken nuggets for kids. The kids club was also disappointing. They open at 11 and close at 3, and it’s so boring that kids prefer not to stay. The night shows were very good, and the beds were okay. The internet was terrible. Expedia originally listed this hotel as the Hyatt Ziva. The pictures, rooms, and description were completely different. I was sure I booked the one in Cancun. Three days later, when I checked my reservation again, the name and pictures had changed, and we ended up at Dreams, which is part of Hyatt but clearly a cheaper hotel. I don’t think I will use Expedia again, this is the second time something similar has happened to me.
Stayed 5 nights in Nov 2025

10/10 Excellent

Rudy

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great expirience during our stay. The staff in the coffee shop area, the cabana boys and waiters were amazing. They have a great mixture of shows and activities for couples traveling alone or with little ones like myself. I highly recomend booking this resort if you are wanting to truely relax and or spend time with your family.
Stayed 8 nights in Nov 2025

10/10 Excellent

Katie Ann Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food is BOMB AMAZING. Entertainment BOMB AMAZING
Outdoor ping pong
View of one of the restaurants
View from our room: stay up by the beach!
View from a sitting area
Stayed 7 nights in Jul 2025

8/10 Good

Hamid Reza

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, other than the check-in time which was very long.
Stayed 6 nights in Nov 2025

10/10 Excellent

Grigori

Stayed 7 nights in Nov 2025

6/10 Okay

Sarah, Seattle

Travelled with family and small children
All of the elevators in our building were out of service the week we stayed there and I was traveling with a one year old, 5 year old and 7 year old. The air conditioning could not be turned down (despite multiple maintenance visits) and we had to turn it off so we didn’t freeze at night. The last night we were there, the front office called our room at 9pm and 12am, saying there was a nonexistent maintenance issue in our room. They also had cleaning staff come at 9:30pm when we were all asleep and they told us we should have put our do not disturb sign on the door…it was all so ridiculous and we were happy to be leaving.
Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food was great and kids club was awesome.
Stayed 7 nights in Nov 2025

10/10 Excellent

brittany

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a relaxing vacation
Stayed 4 nights in Oct 2025

10/10 Excellent

Cynthia, Fontana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.
Stayed 5 nights in Oct 2025

10/10 Excellent

Octayanna

Stayed 4 nights in Oct 2025