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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property
5-star beachfront property near Puerto Morelos Beach

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1 bedroom, premium bedding, pillowtop beds, free minibar
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Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Ojo de Agua Beach
    ‪4 min drive‬
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

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Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

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Excellence Club Junior Swim Up Suite Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

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Free Upgrade To Two-Story Rooftop Terrace Suite Spa or Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

10.0 out of 10
Exceptional
(10 reviews)
  • 98 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Excellence Club Junior Suite Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(134 reviews)
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(38 reviews)
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

9.0 out of 10
Wonderful
(14 reviews)
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

1 bedroom, premium bedding, pillowtop beds, free minibar

Excellence Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(15 reviews)
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Free Upgrade To Junior Suite Ocean View

1 bedroom, premium bedding, pillowtop beds, free minibar

Free Upgrade To Junior Suite Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Morelos

Beachside getaway.Within a 15-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).

What's nearby

  • Puerto Morelos Beach - 8 min walk - 0.7 km
  • Crococun Zoo - 2 min drive - 2.5 km
  • Ojo de Agua Beach - 4 min drive - 3.2 km
  • Puerto Morelos Town Square - 4 min drive - 3.6 km
  • Petempich Bay - 12 min drive - 5.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬11 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪Bordeaux Restaurant - ‬10 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Sensai - ‬16 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

5-star beachfront property near Puerto Morelos Beach
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a 24-hour fitness center, a hot tub, and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq m of conference space
  • Built in 2004
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Conference space
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Riviera Cancun - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1331 out of 1684 reviews
Rating 8 - Good. 215 out of 1684 reviews
Rating 6 - Okay. 79 out of 1684 reviews
Rating 4 - Poor. 21 out of 1684 reviews
Rating 2 - Terrible. 38 out of 1684 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Everything! The service, the food, drinks, shows! The employees were exceptional! Room service was on point! Jesus, Hugo, Erica, Edison were all amazing!
Stayed 5 nights in Jun 2025

10/10 Excellent

MEGAN, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was large with many options for meals.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kateryna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Deva

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property with excellent staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Rimoun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect in terms of service, quality, layout, cleanliness and food. The entertainment/activity staff and nightly entertainment was poor. If your looking for a quite stay at a great hotel, this is the place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Martin, bolingbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, service was good
Stayed 3 nights in Mar 2025

10/10 Excellent

Robert William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
Stayed 7 nights in Mar 2025

2/10 Terrible

David

Disliked: Property conditions & facilities
Don"t do it!
Stayed 5 nights in Mar 2025

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated rooms with AC not as cold as you'll want, I asked to change rooms because of a mold smell but was not able to get one, they just sprayed an Air Freshener that smelled like Vicks. Also, I tried to get an upgrade as a VIP benefit several times and they always seemed to never have anything available. What was the point of being a VIP on Expedia? Other than that everything else was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not receive the upgrade room as a gold Expedia holder The hotel was not full
Stayed 4 nights in Mar 2025

10/10 Excellent

Kirsten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect trip

Everything from check in to check out was wonderful. The staff is incredibly kind and accommodating, no complaints
Stayed 5 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great resort and food was excellent.
Stayed 4 nights in Mar 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 4 nights in Feb 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 7 nights in Mar 2025

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, little details make the difference, friendly staff was amazing

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing! Loved the lazy river pool. Extremely relaxing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kirsten

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Katherine

Stayed 4 nights in Mar 2025

8/10 Good

Jason

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I was happy. This was by far the best service I've received at an AI. The servers, Hugo and Fernanda (I think), by the lazy river were amazing, the restaurant service was above and beyond and the housekeeping was perfect. The swim up room was fantastic. Guest services was great. The gardens were a pleasure to walk through and view. The French restaurant was excellent however the other restaurants were slightly above average maybe even a little below on some meals but the service made up for the food. My recommendations would be to improve the food prep quality and have the taco truck open at noon instead of 5pm. They were also doing some construction on a bridge over the lazy river and they may want to put some netting in the water verses having wood chips floating everywhere.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dania and Armando were outstanding. So informative, kind, and helpful!
Stayed 3 nights in Mar 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to Mexico frequently and loved this property. It’s great for couples or groups. The day time and evening entertainment was fantastic, the property and staff were great as well. We would definitely stay at this property again
Stayed 5 nights in Mar 2025

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts we’ve stayed, ever!
Stayed 4 nights in Mar 2025