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"Everything was done very well. " More

By a verified traveller on Wed 17 Jan 2024

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Hotel Description

4-star beachfront property with 2 restaurants

Beachfront retreat

Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

All-inclusive

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and playground. Unwind with a drink at one of the 3 bars/lounges and enjoy the free buffet breakfast each morning.

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $607* Per night/room 11 Apr. - 12 Apr.

Luxury Platinum

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room Platinum

Bed Count 2 Full Beds Maximum Occupancy 5 Max

2 Bedroom Suite Platinum

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Everyone (11) Couples (4) Family (8)
5 out of 5
Everything was done very well.

Posted by , from EAGLE on 17 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Dear Stephen,

We wish to thank you for qualifying our complex with this positive score.We are pleased to determine in your qualification that this visit to our resort has been an excellent and enjoyable experience.We hope you return to El Cid Resorts soon.Sincerely, El Cid Resorts.

3 out of 5
First resort we stay where you have to pay for wifi. Food not a good variety of food, although for dinner was great. The staff was friendly. The smell of sargazo was terrible.

Posted by on 13 Aug. 2023

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Comment from Hotel Management

14 Aug. 2023 by Dear Mr. Lopez,

Thank you very much for sharing your evaluation of our facilities in relation to this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been making our guests happy and create this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention with the aim of properly following them up.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

1 out of 5

Posted by on 9 Aug. 2023

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Comment from Hotel Management

11 Aug. 2023 by Dear Tony,

Thank you very much for taking the time to qualify our service on this website.We would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you in the near future.Kind regards,El Cid Resorts.

2 out of 5
The food and service at the property are very good. The staff is friendly and their service is great. The only bad thing about this property is their beach pictures are not what you get. I dont even think you can call it a beach. It is dirty, brown water and smells very bad. The days i was there i never saw anyone by the beach area. Everybody was by the pools and bars because the beach is totally not usefull. I rented a vehicle so i was able to visit other actual beaches with blue waters and white sands.

Posted by on 29 Jul. 2023

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Comment from Hotel Management

1 Aug. 2023 by Dear Gilberto,

First of all, I would like to thank you for taking the time to evaluate and qualify our service through our online questionnaire.We regret that your past vacation at our resort has not been accommodating and that the unfortunate situation that is crossing the entire Riviera Maya and our beaches this year prevented your holiday of an amazing getaway.Our beaches have the characteristic of having crystal clear waters, however, the arrival of the seaweed to the seashore and the weather changes have affected the conditions of the sea. Unfortunately, these phenomena are out of our control, nonetheless, as part of the action plans the staff work every day in keeping in the best conditions our beach and our administration works to find the best solution to balance this situation in the friendliest way to our environment, marine wildlife, and flora.We hope you can give us the opportunity of serving you again and regain your trust in our resort in the future.Sincerely, El Cid Resorts.

3 out of 5

Posted by on 25 Jul. 2023

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Comment from Hotel Management

16 Aug. 2023 by Dear John Eddy,

Thank you very much for taking the time to qualify our service on this website.We would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you in the near future.Kind regards,El Cid Resorts.

1 out of 5
Na

Posted by on 6 Jun. 2023

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Comment from Hotel Management

7 Jun. 2023 by Dear Leila,

Thank you very much for taking the time to qualify our service on this website.We would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you in the near future.Kind regards,El Cid Resorts.

4 out of 5
Awesome place

Posted by on 27 May 2023

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Comment from Hotel Management

30 May 2023 by Dear Mrs. Jean,

How kind of you for taking a minute of your time in sharing your excellent rating for our resort on this website.We are very pleased to realize in your score and kind comments that you enjoyed an incredible experience at our resort.We hope to have the opportunity of serving you again in the future.Cordially,El Cid Resorts.

1 out of 5

Posted by on 14 Apr. 2023

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Comment from Hotel Management

8 May 2023 by Dear Mr. Mark,

Thank you very much for taking the time to qualify our service on this website.We would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you in the near future.Kind regards,El Cid Resorts.

5 out of 5

Posted by , from Menahga on 28 Feb. 2023

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Comment from Hotel Management

6 Apr. 2023 by Dear Ricahrd,

Thank you very much for sharing with us and with Expedias audience your qualification for our resort.As far as we can interpret in your rating you spent a good time during your stay at our resort.We hope your return to our resort very soon, we will be glad to serve you again.Best regards, El Cid Resorts.

4 out of 5
This property is beautiful. I will go back.

Posted by on 17 Feb. 2023

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Comment from Hotel Management

18 Feb. 2023 by Dear Jairo,

Thank you very much for granting us the opportunity to receive your comments on this media.We are very glad to hear that each experience at our resort has been a wonderful holiday.We look forward to having the opportunity to continue being your hosts in the future.Sincerely,El Cid Resorts.

About the Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Location Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, QROO 77580

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ventus at Marina El Cid Spa & Beach Resort - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily. A children's pool, spa services, and a complimentary children's club are also featured at the family-friendly Ventus at Marina El Cid Spa & Beach Resort - All Inclusive. Smoking is allowed in designated areas at this 4-star Puerto Morelos property.

  • 290 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Children's club (free)
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive offers 290 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive has 2 restaurants on site.

24-hour room service is available.

Spa Services

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. <

  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Ventus Marina El Cid Spa Beach Resort All Inclusive
  • Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Ventus Marina El Cid Spa Beach Resort All Inclusive
  • Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Ventus Marina El Cid Spa Beach All Inclusive
  • Ventus at Marina El Cid Spa Beach Resort All Inclusive
  • Ventus Marina Cid Inclusive

You should know

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.