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"The Azul was very nice…. And mean the staff deserve raises as they made our vacation so nice and welcoming. Rooms were cleaned daily, brought water, k
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Within a 10-minute walk of the property, you'll find Petempich Bay and Puerto Morelos Beach. Also, Crococun Zoo is within 3 miles (5 km) and Ojo de Agua Beach is within 6 miles (10 km).
All-inclusive
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs, the 435 guestrooms also offer free WiFi and free minibar items. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and iPod docks.
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma ratings based on 18 Verified Reviews
Review Summary
3.4
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma
Couples (1)Family (2)
5 out of 5
The Azul was very nice…. And mean the staff deserve raises as they made our vacation so nice and welcoming. Rooms were cleaned daily, brought water, kept our mini bar stocked, pools were clean, and overall nice. My only minor complaint is the food. Hit or miss. I would absolutely return.
Posted by a verified traveller on 30 Jul. 2021
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4 out of 5
I enjoyed all the restaurants that this resort have. The service was just ok.
I didn’t like that my checkin was scheduled at 3:00pm got my room 30 minutes after and no beach access. I paid for ocean view didn’t happen. Something that impressed me was the clean less in all areas hats off to housekeeping and people that takes care the flowers, trees and grass.
Posted by a verified traveller on 19 Jul. 2021
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5 out of 5
I travelled here with my husband and ten month old. We had a great time. The hotel room was beautiful, comfortable, and clean. The playhouse and splash pool we're fun for my child. There were plenty of great food options including canned baby food for my child. There was always someplace to sit on the beach. The beach beds were a relaxing place for the baby to nap. Some disadvantages were that sometimes a restaurant would shut down for a special event and that people would leave their belongings on the beach beds when they were not using them.
Posted by a verified traveller on 4 Apr. 2019
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Comment from Hotel Management
6 Apr. 2019
by NOE
Dear Guest
I would like to thank you for rating us on expedia.com. we are very Happy to know you had a great time. Regarding the sunbeds, we will review our internal procedure, I am sure we will improve.
we hope you had a nice flight back home
my best regards,
the management
4 out of 5
good food helpfull staff watered down drinks
We visited Azul in July, staff was great, food was good, beach was beautiful but very shallow and rocky. The wait for a table in some of the restaurants was over one hour but usually worth the wait. There was a large selection of adult beverages to choose from but the drinks were very weak.The staff were always trying to get everyone involved around the pool or the beach to play volleyball, water polo or even aerobibcs. Make sure you bring plenty of sunscreen, the sun is strong.
Posted by Bob225, from New York on 13 Jul. 2013
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5 out of 5
Our favorite vacation spot
If you'll look at all the reviews here, everything 3 star and below is from 2009 or previous.
My husband and I visited Azul Sensatori in summer 2011 and fall 2012, and were amazed at the atmosphere, food, friendly service, cleanlieness, and overall quality we found there. We love it so much that we're taking our kids with us this fall. We don't feel like trying another resort, because we know the quality and friendliness we'll find here.
The staff goes out of their way to say "Olah" to you, even the gardeners. They are always asking if you need anything, or if you would like to participate in an activity, but there is no pressure if you don't want to participate.
We mostly sat and read books by a pool, on the beach, or on our ocean-view balcony the entire vacation.
I love the food here... we haven't had a bad meal, but we definitely had our favorites. There is one buffet restaurant that is open from early morning to late at night so you can eat quickly around your activities schedule.
Then there are 2 other restaurants open for lunch (burgers/soup/salad and Mexican), and 5 additional restaurants open for dinner (Mexican, Carribean, Italian, Spanish Tapaz, and the adults only gourmet experience restaurant Le Chic). The Tapaz restaurant is our absolute favorite. There is also a bbq lunch (burgers) on the beach a couple days.
The beach area is small, but there are plenty of chairs and a handful of beach beds. There is also a little kids playground area, activities hut with beach toys (free) and kayaks (rental tax), and beach volleyball court. It is on a reef, so it is rocky in the water but there's a swimmable area a short walk from the resort. A tractor comes by a couple times a day to clean up the seaweed.
Staff come by the chairs offering to bring drinks from the pool bars, and sometimes they come by with trivia questions for everyone to answer.
There are several long winding pool areas throughout the resort, with a plethora of pool chairs and large umbrellas. There is a small adults only pool lined with beds, and next to a pool bar with swim-up service or a seating area.
For the kids, there is a "family pool" just meaning it's beside the building with the family suites, AND a kids' splash pool with shallow water and spraying toys. This is next to the Kids Clubhouse where there are multiple rooms of toys and activities for any age. There's a video game room for pre-teens, a gymnasium set up for playing, a doll room, a baby toys room, a craft room, a stage room, etc. Ages 4+ can be signed in by the parents and left there for free. Babysitting services are available for a fee for under 4 years old, or in the rooms at night. Staff will take these kids to the different resort activities too so they don't miss out.
Evening entertainment is fun, but not the best. This is the one area we believe that the resort could improve. But we really enjoyed finding the beds on the beach empty at night and reading with our book lights enjoying the sound of the waves.
The rooms are well appointed, modern, clean, and just lovely. The a/c works so well that I always find myself turning it off. We love the huge walk in showers, and in-room Jacuzzi. The mini-bar is also included in the price and restocked daily with sodas, water, and alcohol. I love the resort shampoo, conditioner, and lotion so much I always bring some home with me (and I never have liked hotel toiletries other places).
Posted by KLove, from NM on 17 Jun. 2013
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4 out of 5
Well managed resort
Hotel lives up to the Karisma pledges of sustainability, customer service and excellent food. Well trained staff provides excellent service. Current renovations of some floors show willingness to invest in quality. Entertainment good, Crafts vendors Thursday nights quite good. Watch out for the ATM bandit in the lobby - $16.96 for $100 (plus bank network charge). Front desk needs to take on cash function if they don't want to damage their brand with a bandit partner. Definitely worth returning.
Posted by IanE, from Toronto, ON, Canada on 9 Jun. 2013
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5 out of 5
AMAZING!!!
AMAZING, AMAZING, AMAZING!!! The staff goes above and beyond. Activities everywhere. The property and rooms are very clean. Gorgeous views. Awesome. We had 50 people come for our wedding and could not have been happier and more impressed! We will be back!!!
Posted by HBodo, from Virginia Beach, VA on 13 May 2013
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5 out of 5
Couldn't of felt more welcomed.
Pros:Quiet, beautiful views
From the moment you step out of you ride, you are welcomed with a drink. The views are the most beautiful I have ever seen. You are spoiled from being delivered to your room to dining. Room service was prompt, rooms are very clean and well kept.
Posted by LivinMexico1, from Pennsylvania, USA on 29 Nov. 2012
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4 out of 5
Very Nice All Inclusive
Pros:Quiet, great staffing
Cons:Nothing close, No free Internet
We attended a family wedding and spent a few extra days at this beautiful resort. The staff was absolutely accommodating in every way. We had a few room glitches with unavoidable plumbing issues that were taken care of within 10 mins of calling the front desk. The food at all restaurants was fresh, well prepared and very good. The one memorable meal was at Le Chique, molecular cooking, served in small portions and it was fabulous. Make your reservation as soon as you get there for a wonderful, romantic dining experience. The only small negative was the waitstaff at times was slow. Be sure you're not starving before you go for a sit down meal at one of the dinner only restaurants....it could take about an hour to get your main course. BUT - the staff itself was friendly and food was terrific. The house wines were decent also - no "swill"! LOL The swim up bars - great. Games in the afternoon, good drinks and plenty of chairs, cabanas, towels, umbrellas on the beach, nice chairs - if you want a beachside cabana, get up early. You are in the middle of nowhere though. We never left the property, but were happy there with the amenities, gym, spa, restaurants and pools. Adult only pools made it nice and peaceful if you don't want the little ones around. The kid pool was adorable though with a kids club. Highly recommend this property. The wedding itself was a highlight and well run from start to finish. Loved our vacation!
Posted by Mastermom3, from Florida on 27 Jul. 2012
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5 out of 5
Awesome hotel... I asure you'll have a great time
Pros:Free breakfast, Close restaurants, Quiet
Cons:No free Internet
This is a great hotel. You'll be pampered from your arrival. They'll make everything to make you happy, so that you have a great stay. I don't really understand the reviews that have been written here, they say this hotel is awful... I can really say it is not true.
Great food, great bedrooms, great outdoors...
Totally recommended!!!!
Posted by javier307 on 26 Mar. 2012
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About the Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Kayaking included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
All available beverages included
Scuba diving lessons not included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Property Features
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 8 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
435 guestrooms or units
4 levels
4 buildings
7 dining venues
3 bars by the pool
3 swim-up bars
8 bars or lounges
2 coffee shops
3150 sq ft of conference space
293 sq m of conference space
Nightclub
Bar on the beach
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
1 conference room
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Smoking in designated areas
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 6
Children's pool
Lazy river
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Cancun Intl. Airport (CUN) (20.4 km / 12.7 mi)
Property shuttles: Area shuttle and shopping center shuttle
Parking: Free valet parking and self parking
Room Amenities
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium cable channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private indoor hot tub
Private balcony or patio (furnished)
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
DVD player
Coffee maker
Egyptian cotton linens
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
TAPAZ - This family restaurant specializes in international cuisine and serves dinner only. Open daily.
SIENA - This restaurant specializes in Italian cuisine and serves dinner only.
LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 13
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Service animals not allowed
Debit cards
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
