"We visited Azul in July, staff was great, food was good, beach was beautiful but very shallow and rocky. The wait for a table in some of the restauran ... " More

By Bob225, from New York on Sat 13 Jul 2013

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Hotel Description

4.5-star beachfront hotel with 6 outdoor pools

Beachside getaway

Stay at this Puerto Morelos hotel and you'll be within 2 miles (3 km) of Petempich Bay and 6 miles (10 km) of Crococun Zoo. Also within 9 miles (15 km) are Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

All-inclusive

This all-inclusive hotel features free water park access, a full-service spa, and a nightclub. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

IPod docks, WiFi

The 435 guestrooms feature free minibar items, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Furnished balconies or patios, iPod docks, and 24-hour room service are also available.

Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Honeymoon Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma ratings based on 16 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Family (1)
5 out of 5
I travelled here with my husband and ten month old. We had a great time. The hotel room was beautiful, comfortable, and clean. The playhouse and splash pool we're fun for my child. There were plenty of great food options including canned baby food for my child. There was always someplace to sit on the beach. The beach beds were a relaxing place for the baby to nap. Some disadvantages were that sometimes a restaurant would shut down for a special event and that people would leave their belongings on the beach beds when they were not using them.

Posted by on 4 Apr. 2019

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Comment from Hotel Management

6 Apr. 2019 by NOE

Dear Guest I would like to thank you for rating us on expedia.com. we are very Happy to know you had a great time. Regarding the sunbeds, we will review our internal procedure, I am sure we will improve. we hope you had a nice flight back home my best regards, the management

4 out of 5

good food helpfull staff watered down drinks

We visited Azul in July, staff was great, food was good, beach was beautiful but very shallow and rocky. The wait for a table in some of the restaurants was over one hour but usually worth the wait. There was a large selection of adult beverages to choose from but the drinks were very weak.The staff were always trying to get everyone involved around the pool or the beach to play volleyball, water polo or even aerobibcs. Make sure you bring plenty of sunscreen, the sun is strong.

Posted by , from New York on 13 Jul. 2013

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5 out of 5

Our favorite vacation spot

If you'll look at all the reviews here, everything 3 star and below is from 2009 or previous. My husband and I visited Azul Sensatori in summer 2011 and fall 2012, and were amazed at the atmosphere, food, friendly service, cleanlieness, and overall quality we found there. We love it so much that we're taking our kids with us this fall. We don't feel like trying another resort, because we know the quality and friendliness we'll find here. The staff goes out of their way to say "Olah" to you, even the gardeners. They are always asking if you need anything, or if you would like to participate in an activity, but there is no pressure if you don't want to participate.  We mostly sat and read books by a pool, on the beach, or on our ocean-view balcony the entire vacation.  I love the food here... we haven't had a bad meal, but we definitely had our favorites. There is one buffet restaurant that is open from early morning to late at night so you can eat quickly around your activities schedule. Then there are 2 other restaurants open for lunch (burgers/soup/salad and Mexican), and 5 additional restaurants open for dinner (Mexican, Carribean, Italian, Spanish Tapaz, and the adults only gourmet experience restaurant Le Chic). The Tapaz restaurant is our absolute favorite. There is also a bbq lunch (burgers) on the beach a couple days. The beach area is small, but there are plenty of chairs and a handful of beach beds. There is also a little kids playground area, activities hut with beach toys (free) and kayaks (rental tax), and beach volleyball court. It is on a reef, so it is rocky in the water but there's a swimmable area a short walk from the resort.  A tractor comes by a couple times a day to clean up the seaweed. Staff come by the chairs offering to bring drinks from the pool bars, and sometimes they come by with trivia questions for everyone to answer. There are several long winding pool areas throughout the resort, with a plethora of pool chairs and large umbrellas. There is a small adults only pool lined with beds, and next to a pool bar with swim-up service or a seating area. For the kids, there is a "family pool" just meaning it's beside the building with the family suites, AND a kids' splash pool with shallow water and spraying toys. This is next to the Kids Clubhouse where there are multiple rooms of toys and activities for any age. There's a video game room for pre-teens, a gymnasium set up for playing, a doll room, a baby toys room, a craft room, a stage room, etc. Ages 4+ can be signed in by the parents and left there for free. Babysitting services are available for a fee for under 4 years old, or in the rooms at night. Staff will take these kids to the different resort activities too so they don't miss out. Evening entertainment is fun, but not the best. This is the one area we believe that the resort could improve. But we really enjoyed finding the beds on the beach empty at night and reading with our book lights enjoying the sound of the waves. The rooms are well appointed, modern, clean, and just lovely. The a/c works so well that I always find myself turning it off. We love the huge walk in showers, and in-room Jacuzzi. The mini-bar is also included in the price and restocked daily with sodas, water, and alcohol. I love the resort shampoo, conditioner, and lotion so much I always bring some home with me (and I never have liked hotel toiletries other places).

Posted by , from NM on 17 Jun. 2013

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4 out of 5

Well managed resort

Hotel lives up to the Karisma pledges of sustainability, customer service and excellent food.  Well trained staff provides excellent service. Current renovations of some floors show willingness to invest in quality. Entertainment good, Crafts vendors Thursday nights quite good. Watch out for the ATM bandit in the lobby - $16.96 for $100 (plus bank network charge).  Front desk needs to take on cash function if they don't want to damage their brand with a bandit partner. Definitely worth returning.

Posted by , from Toronto, ON, Canada on 9 Jun. 2013

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5 out of 5

AMAZING!!!

AMAZING, AMAZING, AMAZING!!! The staff goes above and beyond. Activities everywhere. The property and rooms are very clean. Gorgeous views. Awesome. We had 50 people come for our wedding and could not have been happier and more impressed! We will be back!!!

Posted by , from Virginia Beach, VA on 13 May 2013

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5 out of 5

Couldn't of felt more welcomed.

Pros: Quiet, beautiful views
From the moment you step out of you ride, you are welcomed with a drink. The views are the most beautiful I have ever seen. You are spoiled from being delivered to your room to dining. Room service was prompt, rooms are very clean and well kept.

Posted by , from Pennsylvania, USA on 29 Nov. 2012

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4 out of 5

Very Nice All Inclusive

Pros: Quiet, great staffing
Cons: Nothing close, No free Internet
We attended a family wedding and spent a few extra days at this beautiful resort. The staff was absolutely accommodating in every way. We had a few room glitches with unavoidable plumbing issues that were taken care of within 10 mins of calling the front desk. The food at all restaurants was fresh, well prepared and very good. The one memorable meal was at Le Chique, molecular cooking, served in small portions and it was fabulous. Make your reservation as soon as you get there for a wonderful, romantic dining experience. The only small negative was the waitstaff at times was slow. Be sure you're not starving before you go for a sit down meal at one of the dinner only restaurants....it could take about an hour to get your main course. BUT - the staff itself was friendly and food was terrific. The house wines were decent also - no "swill"! LOL The swim up bars - great. Games in the afternoon, good drinks and plenty of chairs, cabanas, towels, umbrellas on the beach, nice chairs - if you want a beachside cabana, get up early. You are in the middle of nowhere though. We never left the property, but were happy there with the amenities, gym, spa, restaurants and pools. Adult only pools made it nice and peaceful if you don't want the little ones around. The kid pool was adorable though with a kids club. Highly recommend this property. The wedding itself was a highlight and well run from start to finish. Loved our vacation!

Posted by , from Florida on 27 Jul. 2012

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5 out of 5

Awesome hotel... I asure you'll have a great time

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
This is a great hotel. You'll be pampered from your arrival. They'll make everything to make you happy, so that you have a great stay. I don't really understand the reviews that have been written here, they say this hotel is awful... I can really say it is not true. Great food, great bedrooms, great outdoors... Totally recommended!!!!

Posted by on 26 Mar. 2012

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1 out of 5

sensatori 2009/2010 mexico

we stayed there from 26/12/09 till 09/01/10 DONT GO,this is not value for money,staff good,hotel very bad,it looks as if it has been there fo 20 years,food bad,but i found the cornflakes ok.this is the worst holiday i have had in 35 years,if you are booked to go please do your self a favour and go somewhere else, ANYWHERE.IF YOU DONT BELIVE ME I CAN SEND YOU SOME PICS, email me.

Posted by on 14 Jan. 2010

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1 out of 5

Do NOT recommend

Poor food and basically the same in all their restaurants. Although it has only been open 1 year bathrooms were broken (no toilet seats), bar tops were broken (granite broken off). Front desk will try and charge you for extra's you did not even use, very unethical. Termites in room above shower. Room cleaning service was very late in the day. Wine was awful, prepare to drink beer or cocktails the entire time. Lots of buffets and all the salad food is warm (fruit, "cold" cuts, greens, dressings). Rooms smell like mold and the AC does not work very well. Overall feel would be much more suited for a college spring break.

Posted by on 9 Dec. 2009

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About the Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Location Carretera Cancun Puerto Morelos km 27.5, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Minibar beverages - restrictions apply
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 8 bars/lounges. WiFi is available in public spaces for a fee. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos hotel.

  • 435 guestrooms or units
  • 4 levels
  • 4 buildings
  • 7 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 8 bars or lounges
  • 2 coffee shops
  • 3150 sq ft of conference space
  • 293 sq m of conference space
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 6
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Puerto Morelos hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

SPOON - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

TAPAZ - This family restaurant specializes in international cuisine and serves dinner only.

SIENA - This restaurant specializes in Italian cuisine and serves dinner only.

LE CHIQUE - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

ZAVAZ - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 13
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets and service animals are not allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No elevators
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Azul Sensatori Hotel Karisma All Inclusive
  • Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
  • Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
  • Azul Sensatori Karisma Puerto Morelos
  • Hotel Azul Sensatori
  • Sensatori Azul Hotel
  • Azul Beach Sensatori Mexico Karisma Puerto Morelos
  • Azul Beach Resort Sensatori Mexico Karisma
  • Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
  • Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
  • Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
  • Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
  • Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
  • Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
  • Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
  • Azul Sensatori Hotel By Karisma All Inclusive
  • Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
  • Azul Beach Resort Sensatori Mexico by Karisma
  • Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
  • Azul Sensatori Hotel By Karisma All Inclusive
  • Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
  • Azul Beach Resort Sensatori Mexico by Karisma
  • Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
  • Azul Sensatori Hotel By Karisma All Inclusive
  • Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
  • Azul Beach Resort Sensatori Mexico by Karisma

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Nickelodeon Experience

Book a stay in any rate plan and children can enjoy the following activities during their stay: Meet-and-greets with Nickelodeon characters, including Dora the Explorer, SpongeBob SquarePants, and the Teenage Mutant Ninja Turtles; special check-in experience for children; Nickelodeon Concierges; a "Nick Toy" lending library; special Nickelodeon-themed amenities; character dining opportunities; Azulitos Playhouse by Nickelodeon, a kids club with themed water play areas and modern playground structures.


Full details at check-in. Surcharges may apply for some activities and amenities. Subject to availability. Restrictions may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.