"View was excellent but not as shown in pic Reception staff was not so good Cleaness not good " More

By a verified traveller on Fri 03 Aug 2018

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Hotel Description

4-star eco-friendly hotel near Fallsview Casino

City center stay

A stay at this Fallsview hotel places you steps from Fallsview Casino and within a 10-minute walk of Skylon Tower. Also, Scotiabank Convention Centre is within half a mile (1 km) and Clifton Hill is within 2 miles (3 km).

Casino, indoor pool

A casino, 4 restaurants, and an indoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy the fitness center.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and coffee/tea makers, the 965 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, room service, and free weekday newspapers are also available.

Studio, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$120 per night

Deluxe Suite, 2 Bedrooms (Premium View)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Jetted Tub (Can/US View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Deluxe Suite, Jetted Tub, Fireplace with Canadian/US Fallsview, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms (Casino/City View)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hilton Niagara Falls/Fallsview Hotel & Suites ratings based on 101 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Niagara Falls/Fallsview Hotel & Suites

Everyone (37) Couples (1) Family (1)
5 out of 5
Had a great experience at this hotel recently. The lobby was packed when checking in, but they had plenty of employees working and the line went quick. The room was fantastic. Wall to wall window looking out to the American and Canadian Falls-was beautiful! Very clean and private and a lot of information on attractions in the area. I was also very impressed with all of the options for dining and drinks inside the hotel. Would definitely return in the future!

Posted by on 23 Oct 2018

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4 out of 5
It was a nice spacious room, the only thing I was slightly disappointed with was the view wasn't entirely on the Fallsview. You saw a little falls and very far away. Other than that the weekend was beautiful..

Posted by , from Niagra Falls, Ontario, Canada on 23 Oct 2018

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3 out of 5
Our room location was perfect! Full premium view of the falls! When we arrived, we noticed several items still on the floor as if it was never vacuumed. Beds were clean and comfy. $35.00 to park in there garage, plus fees, was a bit ridiculous. But we did enjoy the stay.

Posted by , from Byron, mi on 25 Sep 2018

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2 out of 5
View of the falls was great from the 26th floor. Room are outdated and not very clean. Beds were comfortable. Ongoing construction and leaks in hallways from rain were not desirable! We would not stay here again.

Posted by on 24 Aug 2018

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4 out of 5

nice but disappointing for the price.

Pros: clean, friendly, helpful
Cons: maybe they have rooms worth the price but the one we stayed in should have been a lot less money especially due to the construction.
Location: great location to attractions and bus lines
it was a nice hotel but for $300 per night the room was very small. the vanity was inside the bathroom. Worse was hearing other patrons talk about how much their room was costing them which was about 1/2 of what we were spending. And people with vouchers for meals etc. the staff was friendly and professional but for those prices I would expect a nicer room with more than a view of construction. The restaurant on the 33rd floor had amazing views and the food had great presentation but the food was not good.

Posted by on 16 Aug 2018

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3 out of 5

Room smell bad ask them to change room but not ava

View was excellent but not as shown in pic Reception staff was not so good Cleaness not good

Posted by , from atl on 3 Aug 2018

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4 out of 5
2 bedroom suite for one night was just what we needed for grandparents & daughter w/2kids. very clean, but shower was missing shampoo & light in shower was out. biggest complaint was during peek check-in, elevators were terrible slow. Our wing had 6 elevators & had a line back to lobby to get to floors. off check-in / check-out no problem. we had great view of Friday fireworks over American falls. overall - no complaints other than seasonal pricing & parking charge for outside lot. would stay again, but not in summer season.

Posted by , from Cleveland, OH on 31 Jul 2018

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4 out of 5

Excellent view

Our room was large with two knig beds and a queen sofa. The beds were extremely comfortable. Our room overlooked the falls. The location was perfect. The only draw back was they are doing construction and the pool and gym are not available so you have to use a neighboring hotels which e did not do.

Posted by , from Magnolia, NJ on 24 Jul 2018

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5 out of 5

Everything was good!

Pros: Access to the falls, casino and the attractions
Cons: The only minor negative was the construction on the premises or next door. Could hear it in the lobby but not in the rooms
Stayed 2 nights - excellent experience. Valet with unlimited in-out privileges was very well managed (for a daily parking fee). Breakfast was excellent. Rooms were clean and room service / helpdesk was top notch.

Posted by , from Atlanta on 16 Jul 2018

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4 out of 5

Nice but no pool

Pros: It was nice as usual. Fire works were nice
Cons: If you have amenities that are not available, notify the customer and be prepared to comp appropriately
Lower expectation than what I would expect from a Hilton. No pool, No fitness center, No ice on my floor. With a pregnant woman with us, these were commodities we looked forward to and were deciding factors when choosing this hotel. To add insult to injury, they wouldn't comp us any more than $20. Really?

Posted by on 10 Jul 2018

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About the Hilton Niagara Falls/Fallsview Hotel & Suites

Location 6361 Fallsview Blvd, Niagara Falls, ON L2G3V9

Renovations + Closures

The property will be renovating from 20 March 2018 to 01 November 2019 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Swimming pool

Alternate facilities are located offsite and include:

  • Indoor pool

The following facilities will be closed from 19 December 2018 to 01 November 2019 (dates subject to change):

  • Fitness facilities
  • Swimming pool
  • Sauna

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hilton Niagara Falls/Fallsview Hotel & Suites offers its guests an indoor pool, a fitness center, and a children's pool. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. A casino, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Hilton Niagara Falls/Fallsview Hotel & Suites. For a fee, parking is available.

  • 965 guestrooms or units
  • 53 levels
  • 4 dining venues
  • 2 bars or lounges
  • Casino
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (45.1 km / 28 mi)
  • Train station: Niagara Falls Station (4.1 km / 2.5 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Hilton Niagara Falls/Fallsview Hotel & Suites offers 965 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Hilton Niagara Falls/Fallsview Hotel & Suites has 4 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 19

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 22.95 for adults and CAD 12.95 for children (approximately)
  • Self parking fee: CAD 39 per night (in/out privileges)
  • Valet parking fee: CAD 49 per night (in/out privileges)
  • Extended parking fee: CAD 25 per day
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Niagara Falls/Fallsview Hotel
  • Hilton Falls/Fallsview Hotel
  • Hilton Niagara Falls/Fallsview
  • Hilton Falls/Fallsview
  • Hilton Hotel Suites Niagara Falls/Fallsview

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.