"View was excellent but not as shown in pic Reception staff was not so good Cleaness not good " More

By a verified traveller on Fri 03 Aug 2018

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Hotel Description

4-star eco-friendly hotel near Fallsview Casino

City center stay

A stay at this Fallsview hotel places you steps from Fallsview Casino and within a 10-minute walk of Skylon Tower. Also, Scotiabank Convention Centre is within half a mile (1 km) and Clifton Hill is within 2 miles (3 km).

Casino, indoor pool

A casino, 4 restaurants, and an indoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. Make the most of the fitness center and spa tub, and relax with drinks at one of the 2 bars/lounges.

MP3 docks, WiFi

Offering conveniences like refrigerators and coffee/tea makers, the 1046 guestrooms also have WiFi and MP3 docks. Wired Internet, LCD TVs, and room service are also available.

Two Queen Room, No view

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$153 per night

Deluxe Suite, 2 Bedrooms, Jetted Tub (Fireplace, Premium CAD/US Fallsview)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Jetted Tub (Canadian/US Fallsview)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Jetted Tub, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Deluxe Suite, Jetted Tub, Fireplace with Canadian/US Fallsview, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Niagara Falls/Fallsview Hotel & Suites ratings based on 110 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Niagara Falls/Fallsview Hotel & Suites

Everyone (39) Couples (3) Family (4)
5 out of 5
We were upgraded our room which was so much better, with an amazing view

Posted by on 29 Apr. 2019

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2 out of 5
My issue is that I booked on your mobile site and as a result I didn’t have the information that the pool was closed. I even showed the hotel manager exactly all the info I had. They agreed that I didn’t have this info.

Posted by on 10 Mar. 2019

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4 out of 5
nice hotel, clean, comfortable bed, good sized room. The only complaint I had was the price of parking. Way too high.

Posted by on 8 Mar. 2019

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3 out of 5
Needed paint in bathroom area. Windows dirty....hard to see out. Really dirty. Casino in middle of view if Falls. Restuarants very good.

Posted by on 26 Apr. 2019

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1 out of 5
AC are not working and hotel is really a mess with all the construction around. My room was delivered with no AC, warm as hell and no towels at moment of the check IN, TV services is terrible. NO HD channels. I wont never book a hotel thru Travelocity again. Nobody wants to be responsible when something is wrong. Hilton do not want to be responsible for anything because we use a third party company to book our room and they claim that we pick a room without AC. Travelocity never mentions that on the room's description on the web page.

Posted by on 24 Apr. 2019

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4 out of 5
Valet were rude as could be when dropping and picking up car. Front desk staff was fine, housekeeping was fine. Hotel nice but confusing. nobody told us (had to hear from other guests) that all access to food, and amenities are on mezzanine level, the book refers to floor 3 not mezzanine. very difficult to navigate the elevators. Nicer suites have very long walk from lobby to elevators and elevators broke down twice during our 1 day trip. without any actual control of the hotel it was a small bummer that the windows were dirty on the outside of our room. but how could you possibly keep all those windows clean. VIEW WAS GREAT! thats worth the hassle completely. For a hilton I expected a little more this was closer to a clean holiday inn and not a hilton but a popular location with this view it is acceptable.

Posted by on 18 Mar. 2019

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5 out of 5

Posted by on 10 Mar. 2019

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5 out of 5
Great falls view! Wonderful service. Close to amenities!

Posted by on 25 Feb. 2019

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5 out of 5
easy access to all the things we did, nothing negative at all

Posted by on 24 Feb. 2019

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5 out of 5
Had a great experience at this hotel recently. The lobby was packed when checking in, but they had plenty of employees working and the line went quick. The room was fantastic. Wall to wall window looking out to the American and Canadian Falls-was beautiful! Very clean and private and a lot of information on attractions in the area. I was also very impressed with all of the options for dining and drinks inside the hotel. Would definitely return in the future!

Posted by on 23 Oct. 2018

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About the Hilton Niagara Falls/Fallsview Hotel & Suites

Location 6361 Fallsview Blvd, Niagara Falls, ON L2G3V9

Renovations + Closures

The property will be renovating from 05 September 2017 to 20 December 2019 (completion date subject to change). The following areas are affected:

  • Fitness facilities
  • Sauna
  • Swimming pool

Alternate facilities are located offsite and include:

  • Indoor pool

The following facilities will be closed from 05 September 2017 to 20 December 2019 (dates subject to change):

  • Fitness facilities
  • Swimming pool
  • Sauna

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Hilton Niagara Falls/Fallsview Hotel & Suites offers its guests an indoor pool, a children's pool, a spa tub, and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. A casino, tour/ticket assistance, and multilingual staff are also featured at the eco-friendly Hilton Niagara Falls/Fallsview Hotel & Suites. For a fee, parking is available.

  • 1046 guestrooms or units
  • 28 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2000
  • Casino
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Children's pool
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (45.2 km / 28.1 mi)
  • Train station: Niagara Falls Station (4.2 km / 2.6 mi)
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Hilton Niagara Falls/Fallsview Hotel & Suites offers 1046 accommodations with MP3 docking stations and coffee/tea makers. 32-inch LCD televisions come with pay movies. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Hilton Niagara Falls/Fallsview Hotel & Suites has 4 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 19

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 22.95 for adults and CAD 12.95 for children (approximately)
  • Fee for in-room wireless Internet: CAD 8.95 (rates may vary)
  • Fee for in-room wired Internet: CAD 8.95 (rates may vary)
  • Fee for wireless Internet in public areas: CAD 8.95 (rates may vary)
  • Self parking fee: CAD 39 per night (in/out privileges)
  • Valet parking fee: CAD 49 per night (in/out privileges)
  • Extended parking fee: CAD 25 per day
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Niagara Falls/Fallsview Hotel
  • Hilton Falls/Fallsview Hotel
  • Hilton Niagara Falls/Fallsview
  • Hilton Falls/Fallsview
  • Hilton Hotel Suites Niagara Falls/Fallsview

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.