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"We came for a wedding and not the waterpark,so staying at the hotel was convenient! I used the wonderful Spa and would come back again. Convenient lo ... " More

By a verified traveller on Wed 16 Oct 2019

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Hotel Description

Family-friendly 3-star resort near Lundy's Lane

In suburbs

You'll be steps from Waves Indoor Waterpark and a 5-minute walk from Lundy's Lane. Canada One Factory Outlets and Niagara Falls History Museum are also within 3 miles (5 km).

Free water park, spa tub

This smoke-free resort features free water park access, a full-service spa, and 3 restaurants. There's fun for all ages with a children's pool and a waterslide, and barbecue grills are available on site. Enjoy the 2 indoor pools and perks like free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 204 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, coffee/tea makers, and free weekday newspapers.

Deluxe Room, 2 Queen Beds, Non Smoking, Up to 4 Waterpark Passes

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$69* Per night/room 14 Jul. - 15 Jul.

Suite, 1 King Bed, Jetted Tub, Up to 4 Waterpark Passes

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, Non Smoking, Up to 4 Waterpark Passes

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Americana Waterpark Resort and Spa ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Americana Waterpark Resort and Spa

Everyone (4) Family (7)
4 out of 5

Posted by on 12 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Guest Servies Manager

Thank you!

4 out of 5

Posted by on 7 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Guest Services

Thank you so much for your review!

4 out of 5

Posted by on 19 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Guest Services

Thank you for rating your stay. We hope to see you back again soon!

5 out of 5

Posted by on 1 Jan. 2019

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Comment from Hotel Management

3 Jan. 2019 by Guest Services

Thank you for your great rating and for staying with us! We appreciate your feedback.

4 out of 5
We came for a wedding and not the waterpark,so staying at the hotel was convenient! I used the wonderful Spa and would come back again. Convenient location and when not eating at the hotel, several good restaurants were nearby

Posted by , from Virginia on 16 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Guest Services

Thank you for staying with us! We're happy you enjoyed your stay, and hope to see you again in the future!

1 out of 5
This place is junk stay away, rude staff, dirty rooms, smells like mold. Won’t refund my deposit because they saw I left a negative review on google now I have to fight to get it back. I have several pictures of mold in the tub leaky toilet and dirty q tips next to my bed. Can’t make this up

Posted by on 26 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Guest Services

Thank you staying with us and for your rating. We appreciate your feedback and are very sorry to hear about your experience. We would like to reassure you that if someone leaves a bad review it has no affect on a guest's security deposit what so ever. Please let us know if you need assistance in getting your deposit back if you have not already. We truly do appreciate our guests taking their time to let us know about their stay so we can improve our services. .Hopefully this experience will not deter you from staying with us again.

3 out of 5
Friendly staff. Disappointed in toiletries. A pump dispenser for shampoo and body wash was unacceptable. Bathroom floor was not clean. Not happy having to pay to park. The water park was nice for the kids. Location was only 10 minutes from Clifton Hills. Close to many restaurants and stores.

Posted by on 28 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Guest Services

Thank you for staying with us and for your rating. We appreciate your feedback and for you taking the time to write your review. We hope to welcome you back again soon.

1 out of 5
I would not recommend this place to anyone! The pictures and description on site are very deceiving. The facilities are extremely outdated and filthy. The sheets and comforter were not clean and they make everyone in the room very itchy (leaving to your imagination)! Thankfully, we had pillows and blankets in our car. The couch was full of stains and the carpet was dirty. Needless to say, we did not spend much time in the facility; we did not even use the passes to the water park, as I was afraid to expose my kids to anything else. The parking lot was in a very rough shape and the balconies had very cheap plastic chairs. The hallways were not different. Even though we check in late evening, based on these conditions, we left the hotel very early on our check our day. Again, if you do not want your vacation ruined, do not waste your time on this place.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

20 Jul. 2019 by Guest Services

Thank you for your feedback. We're sorry that the room did not meet your expectations. In the future, please bring any concerns to the Front Desk team, where we will be happy to address any concerns directly. We do hope you will give us the opportunity to serve you again in the future.

4 out of 5
THe waterpark was smaller than expected, but the wave pool is the best one any of us have ever been in and we have gone to many different waterparks accross Canada and the US.

Posted by on 20 May 2019

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Comment from Hotel Management

21 May 2019 by Guest Services

Thank you for staying with us and for your rating. We are very happy to hear you enjoyed your time with us and we appreciate your feedback. Especially about how much you enjoyed our wave pool. We look forward to providing another great experience for you in the future!

4 out of 5
Enjoyed the restaurant and my room. the water park was good my kids wished it was a little bigger.

Posted by on 23 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Guest Services

Thank you for staying with us and for your review as well as your rating. We appreciate your feedback. We look forward to welcoming you back again.

About the Americana Waterpark Resort and Spa

Location 8444 Lundy's Lane, Niagara Falls, ON L2H 1H4

Property Features

Americana Waterpark Resort and Spa offers its guests a full-service spa, a complimentary water park, and 2 indoor swimming pools. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Americana Waterpark Resort and Spa. Parking is available for a fee. This 3-star Niagara Falls resort is smoke free.

  • 204 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of indoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (123.5 km / 76.7 mi)
  • Train station: Niagara Falls Station (7.8 km / 4.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Americana Waterpark Resort and Spa offers 204 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Premium cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Americana Waterpark Resort and Spa has 3 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 14.5 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 15.95 for adults and CAD 8.45 for children (approximately)
  • Self parking fee: CAD 20.00 per night
  • Rollaway bed fee: CAD 14.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Americana Resort Waterpark
  • Americana Waterpark
  • Americana Waterpark Niagara Falls
  • Americana Waterpark Resort
  • Americana Waterpark Resort Niagara Falls
  • Americana Hotel Niagara Falls
  • Americana Resort Niagara Falls
  • Americana Waterpark Resort Spa
  • Americana Waterpark And Spa
  • Americana Waterpark Resort and Spa Resort
  • Americana Waterpark Resort and Spa Niagara Falls
  • Americana Waterpark Resort and Spa Resort Niagara Falls

You should know

  • Pool access available from 10 AM to 8 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.