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"Location was great walking distance to the falls n Lundys lane. Disappointed had to pay 15$ parking fee " More

By a verified traveller on Mon 02 Dec 2019

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Hotel Description

Hotel near Clifton Hill in Niagara Falls

City center stay

Your stay at this hotel will put you steps from Clifton Hill and a 5-minute walk from Fallsview Indoor Waterpark. Also, Casino Niagara is within half a mile (1 km) and Skylon Tower is within 2 miles (3 km).

Restaurant

A restaurant, self parking, and a 24-hour front desk are among this hotel's amenities. WiFi in public areas is free. A lobby fireplace, express check-out, and luggage storage are also on offer.

Free WiFi, flat-screen TVs

The 138 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and free local calls. Other amenities include hair dryers, ironing boards, and free toiletries. Housekeeping is available on request.

Basic Double Room, 2 Double Beds, Courtyard Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$59* Per night/room 27 May - 28 May

Basic Double Room, 1 Double Bed, Courtyard Area

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, 2 Queen Beds, Refrigerator & Microwave, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Suite, Multiple Beds, Courtyard Area

Bed Count 4 Full Beds Maximum Occupancy 6 Max

Double Room, 2 Queen Beds, Tower

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Falls Hotel & Inn ratings based on 17 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Falls Hotel & Inn

Everyone (7) Couples (2) Family (6)
4 out of 5

Posted by on 27 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Jennifer

Thank you for taking the time to rate your stay with us. We are pleased to hear you enjoyed your stay and look forward to welcoming you back on your next visit to the Falls!

5 out of 5
Liked it all. Clean hotel friendly staff. Great location.

Posted by on 27 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by Heather

Thank you!! We appreciate your glowing review and are more than happy you were able to enjoy our fantastic location and Friendliest staff in Niagara.Thank you for staying with us and we look forward to having you back!

3 out of 5
I did not like the room and what was showed online

Posted by , from London on 26 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Heather

Dear guest, thank you for your feedback as we are happy to hear you enjoyed most of your stay. Yes, we have the 2 sections being the Hotel (tower) and Inn (courtyard) where the courtyard is exterior access to the rooms and to the pool. We look forward to seeing you on your next visit to Niagara.

4 out of 5

Posted by on 2 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Heather

Thank for the great review. We would be delighted to welcome you back on your next visit to Niagara

5 out of 5

Posted by on 20 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by Heather

Thank you for the amazing review. We value you and your feedback and it was our pleasure to serve you. Until next time!

3 out of 5

Posted by on 30 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by Heather

Dear guest, thank you for your feedback. We hope your next stay with us exceeds your expectations!

2 out of 5
When checking in, we were asked to park in underground parking instead of in front of our room due to oversized vehicles. Pulled up and there were plenty of empty spots. realized they were redoing a whole section of rooms and a couple workers personal vehicles were parking in "room" parking spots. In the room there was pieces of wall paper on the floor, drywall dust all over the pictures, on the carpet from drilling in wall that was not cleaned up. The exhaust fans in washroom and over whirlpool tub were not working at all. When using the tub the breaker went off. The air flow adjusters for tub would not turn. The ice machine for the section of rooms in courtyard was locked up and 3 ice machines in the tower which the one on 2nd floor was out of service so had to go to 4th floor. When approaching the Manager, she did not believe the room was in such condition and said it was just renovated. Have stayed here in the past and had wonderful experience. This time was awful and different Manager. Will not stay here again.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Heather

Dear guest, our apologise for the condition of your room as you mentioned we do have a small renovation team on site and your room was one of the completed ones. We have passed on your concerns to our housekeeping and maintenance team as the issues mentioned are not to hotel standards and have been corrected. We hope when you next visit Niagara Falls you will come stay with us so you can see the utmost hospitality we have to offer and the results of all our renovations.

2 out of 5
Check in took a very long time. When we left there wasn't a cart to be had. I waited almost 10 minutes. There were still no carts when we left 20 minutes later.. Despite all of this we would stay again. The balcony was great.

Posted by on 31 Dec. 2018

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Comment from Hotel Management

1 Feb. 2019 by Abhi

Dear Guest, We apologise that you did not enjoy your stay with us. We request you to please call us to discuss the issues you encountered during your stay with us and hopefully take corrective measures to ensure that all our future travellers are well taken care of. We hope that you will give us another chance to showcase our hospitality to you when you visit Niagara Falls next Looking forward to hear from you soon

4 out of 5
Location was great walking distance to the falls n Lundys lane. Disappointed had to pay 15$ parking fee

Posted by on 2 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by Heather

Thank you HP for the great feedback. We take great pride in offering a central location and ensuring our parking is competitive with us being within walking distance to the Clifton Hill and the Falls themselves.

2 out of 5
The bathroom was old and caulking dirty/mould only 4 USA antenna tv stations and poor reception on those channels - ridiculous! Doors had a huge gap at the bottom. Staff did nothing about guest who arrived with multiple families and children yelling and running about pounding the concrete balcony board walk well after 10.30 at night and then other guests coming out of rooms and yelling and standing around yelling at one another and talking at 2.30am! Rooms were very noisy Wouldn’t really recommend staying.

Posted by on 28 Aug. 2019

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Comment from Hotel Management

1 Sep. 2019 by Heather

Dear guest, thank you for your detailed feedback. It is our sincerest apologies for the inconveniences caused by other guests, as our staff attempt to correct all noise disturbances as we are informed of them. Our housekeeping team is working hard to correct your room concerns and we hope you will visit us another time.

Property Features

There's a restaurant on site. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at The Falls Hotel & Inn. For a fee, parking is available. This Niagara Falls hotel is smoke free.

  • 138 guestrooms or units
  • Dining venue
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Niagara Falls Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Falls Hotel & Inn offers 138 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Remington`s of Niagara - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 20

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Falls Hotel Inn Niagara Falls
  • Falls Hotel Inn
  • Falls Niagara Falls
  • The Falls Hotel & Inn Hotel
  • The Falls Hotel & Inn Niagara Falls
  • The Falls Hotel & Inn Hotel Niagara Falls

You should know

  • Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.