For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Steps from the hotel, you'll find Clifton Hill and Casino Niagara. Also, Fallsview Indoor Waterpark is within half a mile (1 km) and Skylon Tower is within 2 miles (3 km).
Dining, sauna
A restaurant and a sauna are featured at this hotel. WiFi in public areas is free. Self parking, a lobby fireplace, and express check-out are also offered.
Free WiFi, flat-screen TVs
The 138 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and free local calls. Other amenities include hair dryers, ironing boards, and free toiletries. Housekeeping is available on request.
The Falls Hotel & Inn ratings based on 15 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for The Falls Hotel & Inn
Everyone (5)Couples (2)Family (6)
4 out of 5
Posted by a verified traveller on 27 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
28 Nov. 2019
by Jennifer
Thank you for taking the time to rate your stay with us. We are pleased to hear you enjoyed your stay and look forward to welcoming you back on your next visit to the Falls!
5 out of 5
Liked it all. Clean hotel friendly staff. Great location.
Posted by a verified traveller on 27 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
2 Oct. 2019
by Heather
Thank you!! We appreciate your glowing review and are more than happy you were able to enjoy our fantastic location and Friendliest staff in Niagara.Thank you for staying with us and we look forward to having you back!
3 out of 5
I did not like the room and what was showed online
Posted by Rajat, from London on 26 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
26 Jul. 2019
by Heather
Dear guest, thank you for your feedback as we are happy to hear you enjoyed most of your stay. Yes, we have the 2 sections being the Hotel (tower) and Inn (courtyard) where the courtyard is exterior access to the rooms and to the pool. We look forward to seeing you on your next visit to Niagara.
4 out of 5
Posted by a verified traveller on 2 Jun. 2019
Was this review helpful to you?
Comment from Hotel Management
6 Jun. 2019
by Heather
Thank for the great review. We would be delighted to welcome you back on your next visit to Niagara
5 out of 5
Posted by a verified traveller on 20 Apr. 2019
Was this review helpful to you?
Comment from Hotel Management
20 Apr. 2019
by Heather
Thank you for the amazing review. We value you and your feedback and it was our pleasure to serve you. Until next time!
3 out of 5
Posted by a verified traveller on 30 Mar. 2019
Was this review helpful to you?
Comment from Hotel Management
30 Mar. 2019
by Heather
Dear guest, thank you for your feedback. We hope your next stay with us exceeds your expectations!
2 out of 5
When checking in, we were asked to park in underground parking instead of in front of our room due to oversized vehicles. Pulled up and there were plenty of empty spots. realized they were redoing a whole section of rooms and a couple workers personal vehicles were parking in "room" parking spots. In the room there was pieces of wall paper on the floor, drywall dust all over the pictures, on the carpet from drilling in wall that was not cleaned up. The exhaust fans in washroom and over whirlpool tub were not working at all. When using the tub the breaker went off. The air flow adjusters for tub would not turn. The ice machine for the section of rooms in courtyard was locked up and 3 ice machines in the tower which the one on 2nd floor was out of service so had to go to 4th floor. When approaching the Manager, she did not believe the room was in such condition and said it was just renovated. Have stayed here in the past and had wonderful experience. This time was awful and different Manager. Will not stay here again.
Posted by a verified traveller on 18 Mar. 2019
Was this review helpful to you?
Comment from Hotel Management
20 Mar. 2019
by Heather
Dear guest, our apologise for the condition of your room as you mentioned we do have a small renovation team on site and your room was one of the completed ones. We have passed on your concerns to our housekeeping and maintenance team as the issues mentioned are not to hotel standards and have been corrected. We hope when you next visit Niagara Falls you will come stay with us so you can see the utmost hospitality we have to offer and the results of all our renovations.
4 out of 5
Location was great walking distance to the falls n Lundys lane. Disappointed had to pay 15$ parking fee
Posted by HP on 2 Dec. 2019
Was this review helpful to you?
Comment from Hotel Management
2 Dec. 2019
by Heather
Thank you HP for the great feedback. We take great pride in offering a central location and ensuring our parking is competitive with us being within walking distance to the Clifton Hill and the Falls themselves.
2 out of 5
The bathroom was old and caulking dirty/mould only 4 USA antenna tv stations and poor reception on those channels - ridiculous! Doors had a huge gap at the bottom.
Staff did nothing about guest who arrived with multiple families and children yelling and running about pounding the concrete balcony board walk well after 10.30 at night and then other guests coming out of rooms and yelling and standing around yelling at one another and talking at 2.30am! Rooms were very noisy
Wouldn’t really recommend staying.
Posted by a verified traveller on 28 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
1 Sep. 2019
by Heather
Dear guest, thank you for your detailed feedback. It is our sincerest apologies for the inconveniences caused by other guests, as our staff attempt to correct all noise disturbances as we are informed of them. Our housekeeping team is working hard to correct your room concerns and we hope you will visit us another time.
5 out of 5
Great location, walk to attractions, beds are comfortable, clean well run hotel.
Posted by a verified traveller on 19 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
21 Aug. 2019
by Heather
Thank you for the high praise. Our team works diligently to provide welcoming and warm guest rooms and love hearing how well they are excelling. We hope to see you on your next trip to Niagara.
There's a restaurant on site. WiFi is free in public spaces. A sauna, tour/ticket assistance, and multilingual staff are also featured at The Falls Hotel & Inn. For a fee, parking is available. This Niagara Falls hotel is smoke free.
138 guestrooms or units
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Fireplace in lobby
ATM
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (2.6 km / 1.6 mi)
Parking: Self parking available for a surcharge
Room Amenities
The Falls Hotel & Inn offers 138 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
Flat-screen television
Cable channels
Bathtub or shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Food & Drink
Remington`s of Niagara - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Minimum check-in age is: 20
Check-in time ends at midnight
Special check-in instructions:
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for CAD 20.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Onsite parties or group events are strictly prohibited.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 3
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 250.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: CAD 15.00 per night (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: CAD 20.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Falls Hotel Inn Niagara Falls
Falls Hotel Inn
Falls Niagara Falls
The Falls Hotel & Inn Hotel
The Falls Hotel & Inn Niagara Falls
The Falls Hotel & Inn Hotel Niagara Falls
You should know
Up to 3 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
There was an error importing /Niagara-Falls-Hotels-The-Falls-Hotel-&-Inn.h28067286-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Niagara-Falls-Hotels-The-Falls-Hotel-&-Inn.h28067286-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
