The staff was very nice and helpful, but the hotel is not the best place I've stayed. They were doing some improvements to areas around the main elevator, but the elevators themselves could use updates...slow, smelly, outdated.
The free breakfast was described as a "hot breakfast" when we booked, but it was barely passable as a continental breakfast. A few pastries, 3 cereals, a bit of fruit and yogurt that was usually gone around 9-9:15am. Cost was a concern, so we opted for Days Inn instead of Holiday or Hampton, but given that I KNOW of their breakfast options, maybe it was a poor choice of money-saving.
Our toilet clogged during the stay with normal use; I'm assuming the weak flush/handle needing to be depressed for 30 seconds contributed to the situation, but the trouble that the maintenance guy had unclogging it was not consistent with what we, uh, left in there.
The bathroom was kind of a disaster upon arrival; l'm a housekeeper, so maybe I'm being unfair, but there was hair in the tub drain, the mirrors were dirty and water-spotted, and the floor had just too many little hairs.
The room itself was a good temperature that we never changed, the view of Clifton Hill was decent (3rd floor, can't ask for much), the beds were shockingly comfortable, the hotel was pretty quiet, and the pool/hot tub/sauna was pleasant and warm. I do wish I had known that the room would NOT have a mini-fridge!